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Making cancellations or changes to your car parking booking at Sydney Airport

Making cancellations or changes to your car parking booking at Sydney Airport

What should I do if I want to cancel a Sydney Airport car parking booking?

You may cancel your online booking, for any reason, at any time up to 24 hours prior to the commencement of the booking period. If you cancel with at least 24 hour notice, then you will receive the refund applicable in the T&Cs of your chosen parking product. Cancellations within 24 hours prior to the commencement of the booking period is not possible as it is within the 24 hour non-refundable cancellation period.

To cancel your booking, please log in to your Sydney Airport Online Booking account at https://prebook.sydneyairport.com.au by entering your email address and password into the ‘Returning Customers’ panel on the left hand side of the website. Next, go to "Review Booking History" panel and press "Go".

A list of your previous bookings will be presented. Click on the blue highlighted invoice number of the booking that you would like to cancel and select the ‘Cancel Booking’ button. You will be asked to confirm the cancellation and the refund amount applicable for the cancellation will be displayed. Please note, if you are attempting to cancel a booking within 24 hours, you will not be presented with the option to cancel a booking.

What should I do if I need to change a Sydney Airport car parking booking?

You can change a car park booking at any time up to 24 hours before your time of entry into the car park. To amend a booking, please log in to your Sydney Airport Online Booking account at https://prebook.sydneyairport.com.au by entering your email address and password into the ‘Returning Customers’ panel on the left hand side of the website.

Next, go to "Review Booking History" panel and press "Go". A list of your previous bookings will be presented. Click on the blue highlighted invoice number of the booking that you would like to change and select the ‘Amend Booking’ button. You will be prompted that this action will cancel the booking and the applicable refund will be processed to your credit card.

You must then complete a new booking and payment or the original booking will not be amended/cancelled, it will still exist as per the original booking. If you decide not to rebook, you must cancel the booking instead.

Please note, if you are attempting to change a booking within 24 hours, you will not be presented with the option to amend a booking.

More information on car parking at Sydney Airport is available here.