9:57 AM, 23°C SUNNY. Sun 21 Dec 2014(SYDNEY TIME)

FAQ

Registration

How will I know if my registration has been accepted by Sydney Airport?

Once you have completed the registration process for a Licence Agreement, Sydney Airport will process your application and notify you of the outcome. You will not be able to access the Ground Transport Zone until Sydney Airport notifies you that your application is successful.

My operator status shows “Pending”. What does this mean and can I conduct business within Sydney Airport at this time?
How do I register my company or business with Sydney Airport?
I have recently purchased a new e-tag and would like to use it on an existing registered vehicle. Can I update the details through the website?
If I have not registered my company or business can I operate within Sydney Airport?
Can I use one e-tag for multiple vehicles?
I have recently purchased a new vehicle and would like to register it with Sydney Airport. Can I update the details through the website?
I have recently sold a vehicle and would like to de-register the vehicle from my business or company. Can I do this through the website?

Buses

Can I leave my vehicle unattended to meet my passenger(s) within the terminal?

Yes, you may leave your vehicle unattended to meet your passenger(s) within the terminal.

If I do not have a prior booking can I park in the bus parking zones and wait for a passenger to approach me?
Where can I drop off my passenger(s)?
Is there a fee payable for picking up a passenger from Sydney Airport?
If I have arrived too early, is there somewhere I can park and wait for my flight to arrive?

Limousines

Is there a fee payable for picking up a passenger from Sydney airport?

Yes. The applicable Access Fees for limousines are shown in the tables on this page. Your registered e-tag will be scanned at the entry point to the designated Ground Transport Zones. Upon exiting the Ground Transport Zone, your e-tag will be scanned and Fees will be applied accordingly.

If I do not have a pre booking can I park in the designated Grand Transport Zone and wait for a passenger to approach me?
If I have arrived too early, is there somewhere I can park and wait for my flight to arrive?
Where can I drop off my passenger(s)?
Can I leave my vehicle unattended to meet my passenger(s) within the terminal?