1:47 AM, 19°C SUNNY. Wed 01 Oct 2014(SYDNEY TIME)

Ambassador Program

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The Sydney Airport Ambassador Program provides exceptional customer service to passengers and visitors, to offer a world-class airport experience. Ambassadors offer a warm and welcoming environment helping to create a positive first and last impression of Sydney.

Red Ambassadors are the main point of contact for Chinese passengers and visitors seeking assistance during the busy Christmas and Chinese New Year Period.

Sydney Airport is working hard to show that we are ’China ready’, and continually looking to enhance the experience of Chinese speaking travelers. Along with the Red Ambassador program, Sydney Airport is implementing several projects to benefit Chinese travelers:

  • Chinese-language signage.
  • Airport guides printed in Simplified Chinese.
  • China Union Pay implemented across many retail outlets.
  • iPhone app supporting simplified Chinese.
  • Asian food options in our food courts.

We welcome your feedback on these initiatives.


Join the Sydney Airport Ambassador program

As a Sydney Airport Ambassador Volunteer you will have the chance to be a part of Australia’s busiest airport.  Become an Airport Ambassador and lend a helping hand to travellers as they arrive and depart from Sydney. Welcome people from around the world, make new friends and be a vital part of this dynamic fast-paced environment.

Sydney Airport is looking for Mandarin speaking volunteers to join our Airport Ambassador Volunteer program at the international (T1) and domestic (T2)  terminals.

Airport Ambassadors are the main point of contact for passengers and visitors from various cultural backgrounds, including those with Mandarin as a first language that seek assistance.

We are actively seeking volunteers who can speak conversation level Mandarin and English to join our exciting volunteer team and be willing to commit to a minimum of 8 hours (2 x 4 hours) per week. 

If this sounds like an opportunity you would be interested in please complete the applicant profile document telling us a bit more about yourself.

More details about the Sydney Airport Ambassador Volunteer Program can be found in the Program Overview document.

If you require any further information please contact kelly.thorpe@syd.com.au or 9667 9810.