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More SmartGates at Sydney Airport

05 May 2012
Category:Media Releases

• Sydney Airport to receive additional SmartGates

• Faster, smoother passenger facilitation and processing for Australian and New Zealand passport holders

• Uses facial recognition technology for faster passport control, taking just 90 seconds

Inbound passenger processing and passenger facilitation will be improved at Sydney Airport, with additional SmartGate infrastructure announced by the federal government today.


“SmartGates are already delivering a better passenger experience at Sydney Airport,” Sydney Airport chief executive officer Kerrie Mather said.


“The self service system allows Australian and New Zealand passport holders to clear customs without waiting in line to have their passports manually checked and stamped by a Customs officer.


“We have been working very closely with Customs on implementing this new technology because it improves passenger facilitation and delivers a better passenger experience.


“SmartGates have been increasingly popular with travellers since they were introduced in 2009, with additional gates installed in 2010 and more currently under construction.


“We already have a high number of passengers who opt to use SmartGates at Sydney Airport and we expect this to increase as Australian passports are replaced with microchipped e- passports by 2015.”


SmartGates use facial recognition technology to check a passenger’s identity against their passport, freeing up Customs staff to do manual checking.


The SmartGate process takes about 90 seconds in total. Microchipped e-passports are firstly read and a SmartGate ticket issued by a kiosk before a camera checks the passenger’s face against their passport photo at the gate. Passengers can then proceed to baggage hall and hand in their SmartGate ticket and incoming passenger card on exit.


“Sydney is Australia’s international gateway and with nearly half of Australia’s international passengers travelling through Sydney Airport, improving the customer experience is a priority for us,” Ms Mather said.

“We’re delighted with the government’s continued commitment to ongoing investment in leading edge technology for passenger facilitation. These initiatives continue to add to Sydney Airport’s customer experience.”



Tracy Ong

Manager, Media and Communications

(02) 9667 6470 or 0437 033 479

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