3:50 PM, 14°C RAIN INCREASING. Wed 22 May 2013(SYDNEY TIME)

Frequently Asked Questions

Registration requirements

How do I register my company or business with Sydney Airport?

 

You can register your company or business, vehicle(s) and e-tag(s) on this site. 

 

Go to the following website https://blrs.sydneyairport.com.au and select the “Not Registered” link to create a new account. 

 

You will also be provided with a Licence Agreement for Ground Transport Operates Use of Sydney Airport (Licence Agreement) which contains various terms and conditions of access. 

 

You must return the executed form to complete the registration process.

 

If I have not registered my company or business can I operate within Sydney Airport?

 

No, you must register your company or business with Sydney Airport before you can operate within Sydney Airport.

 

How will I know if my registration has been accepted by Sydney Airport?

 

Once you have completed the registration process and returned the executed Licence Agreement, Sydney Airport will process your application and notify you of the outcome.  You will not be able to access the Ground Transport Zone until Sydney Airport notifies you that your application is successful.

 

My operator status shows “Pending”. What does this mean and can I conduct business within Sydney Airport at this time?

 

This means that Sydney Airport is currently reviewing your registration details.  You will not be able to operate within Sydney Airport until such time as you have been notified that your registration is successful. 

 

Can I use one e-tag for multiple vehicles?

 

No, you can only register one e-tag per vehicle.

 

I have recently purchased a new e-tag and would like to use it on an existing registered vehicle. Can I update the details through the website?

 

Yes.  Go to our website and follow the links to “Update Vehicle” to update the registered vehicle with the new e-tag details.      

 

I have recently purchased a new vehicle and would like to register it with Sydney Airport. Can I update the details through the website?

 

Yes.  Log onto our website using your registered details and follow the links to the “Update Vehicles” page to register any additional vehicles.  

 

I have recently sold a vehicle and would like to de-register the vehicle from my business or company.  Can I do this through the website?

 

Yes.  Log on to our website using your registered details and follow the links to the “Update Vehicles” page to deregister any vehicle(s).  

 

 

 

Limousines

Is there a fee payable for picking up a passenger from Sydney airport?

 

Yes. The applicable Access Fees are shown in the tables above.  Your registered e-tag will be scanned at the entry point to the designated Ground Transport Zones.  Upon exiting the Ground Transport Zone, your e-tag will be scanned and Fees will be applied accordingly.

 

Can I leave my vehicle unattended to meet my passenger(s) within the terminal?

 

International – YES.  You may leave your vehicle unattended to meet your passenger(s) in the designated Ground Transport Zone.

 

Domestic–  NO.  Due to the proximity to the terminal, drivers are required to remain with their vehicle at all times.  You are not permitted to leave your car unattended and fines will apply if you do.  If you are required to leave your vehicle unattended you may do so only by parking at Terminal Court. 

 

If I do not have a prior booking can I park in the designated Grand Transport Zone and wait for a passenger to approach me?

 

No.  All limousine services to and from Sydney Airport are required to be pre-booked. It is an offence under the Passenger Transport Regulation 2007 (NSW) (Regulation) for an operator or their employee,  agent or contractor to tout or solicit passengers. Fines are payable for a breach of the Regulation.  

 

If I have arrived too early, is there somewhere I can park and wait for my flight to arrive?

 

Yes, you may park your vehicle on Seventh Street or behind the Federal Airport Corporation (FAC) house (entry is located on Seventh Street). Driver facilities including toilets, Flight Information Display (FID) monitors and cafes are all located within the vicinity.

 

Where can I drop off my passenger(s)?

 

Drivers setting down departing passenger(s) may do so on the Departures Level roadway at the terminal frontage.

 

 

 

Mini buses, Buses and Coaches 

Is there a fee payable for picking up a passenger from Sydney Airport?

 

Yes. The applicable Access Fees are shown in the tables above.  Your registered e-tag will be scanned at the entry point to the designated Ground Transport Zones.  Upon exiting the Transport Zone, your e-tag will be scanned and Fees will be applied accordingly.

 

Can I leave my vehicle unattended to meet my passenger(s) within the terminal?

 

Yes, you may leave your vehicle unattended to meet your passenger(s) within the terminal.

 

Where can I drop off my passenger(s)?

 

Drivers setting down departing passengers may do so on the Departures Level roadway at the terminal frontage.

 

If I do not have a prior booking can I park in the bus parking zones and wait for a passenger to approach me?

 

No.  All bus services to and from the Airport are required to be pre-booked. It is an offence under the Regulation for an operator or their employee, agent or contractor to tout or solicit passengers.  A fine is payable for any contravention of the Regulation.

 

If I have arrived too early, is there somewhere I can park and wait for my flight to arrive?

 

Yes, you may park your bus at the bus and coach holding bay which is located on Ross Smith Ave (directly next to the Blu Emu car park). Driver facilities including toilets, FID monitors and vending machines are provided in the transit lounge.