This agreement sets out the terms and conditions under which Sydney Airport Corporation Limited (SACL) agrees to provide you with parking using SACL’s online booking service. If you do not agree to comply with these terms and conditions please do not make an online booking.
1. Your online booking
(a) The applicable fees are those parking fees, booking fees and credit card fees notified to you as applicable to your booking.
(b) A booking is confirmed only when you receive a booking receipt via email or the SACL website.
(c) We only accept bookings for cars, light utes and light vans.
(d) Size and height restrictions apply at some of our car parks. Details of these restrictions are set out at www.sydneyairport.com.au/go/car-parking.aspx.
2. What you must do
You agree that:
(a) you must pay the applicable fee using an acceptable credit card;
(b) if you stay for a longer period than nominated in your booking then you must pay the applicable fee for the additional time. The applicable fee for additional time will be calculated at the online parking rates when you made your booking;
(c) if the credit card payment used for your booking fails then your booking will not be processed;
(d) you must bring your booking receipt with you for presentation to the car park cashier as you exit the Sydney Airport car park. If you do not bring your booking receipt, we may require you to pay for the parking used at the rates specified at the entrance to the car park you have used;
(e) you must comply with any signs and any directions given to you in relation to driving and parking at Sydney Airport;
(f) your booking must only be used by you or someone authorised by you;
(g) you are responsible for ensuring that your vehicle complies with size and height restrictions;
(h) you are not entitled to any refund if your vehicle does not comply with size and height restrictions; and
(i) it is your responsibility to ensure that you allocate enough time to meet airline check-in and boarding timing requirements.
3. What we must do
We agree that:
(a) we must use reasonable endeavours to ensure that a space is available at the car park nominated in the booking;
(b) if a space is not available at the car park nominated in the booking, then we must use reasonable endeavours to accommodate your parking needs in accordance with the following procedure:
(i) if all spaces are full in your nominated cark park, then you may park in any non-reserved parking spaces in that car park;
(ii) if your nominated car park is full, then we will use reasonable endeavours to upgrade you, at no additional charge, to one of our other car parks;
(iii) if we are unable to upgrade you and you are required to use a cheaper parking option than the cost of the space you booked, then you will be entitled to a refund of the difference between the price you paid at the time of booking and the price of the cheaper parking option (calculated on the basis of the parking rates posted at the car park entrance);
(iv) if all of our car parks are full or we are otherwise unable to accommodate your vehicle at any of our car parks, then:
A. we will make efforts to organise alternative arrangements to accommodate your vehicle at our cost; or
B. we will provide you with a refund of the applicable fee (excluding any non refundable fees) unless you purchased your booking from any person other than SACL.
(c) we must comply with the Privacy Laws. Any personal information provided to us will be dealt with in accordance with our Privacy Policy www.sydneyairport.com.au/privacy-policy.aspx.
4. Refunds and cancellations
(a) If you purchased your booking from any person other than SACL (such as a SACL authorised reseller) and you require a refund or cancellation, you must seek that refund or cancellation from that other person.
(b) You are only entitled to a refund from SACL where you:
(i) paid for your booking using your own credit card;
(ii) effectively cancel a booking 24 hours or more prior to the start of the booking period; or
(iii) we are unable to accommodate your vehicle in accordance with clause 3(b) of this agreement.
(c) For the avoidance of doubt, you are not entitled to a refund from SACL if:
(i) you did not pay for your booking using your own credit card (for example, if you booked via a third party travel agent who processed the booking using their own credit card);
(ii) you do not use the whole or part of the booking; or
(iii) you cancel the booking less than 24 hours prior to the start of the booking period.
(d) Cancellation is only effective where:
(i) you successfully cancel your booking via your online booking account. Your account may be accessed at https://prebook.sydneyairport.com.au/; or
(ii) if you are unable to successfully cancel your booking via your online booking account, then you may email us at park@syd.com.au. Your email must set out your full name, address, booking receipt number and booking period.
(e) Non refundable fees including but not limiting, credit card fees, booking fees and any other fees notified to you as non refundable, are non refundable.
5. Limitation of liability
To the fullest extent permitted by law, SACL limits its liability for breach of any implied warranties or conditions to:
(a) in the case of goods:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods;
(iv) the payment of the cost of having the goods repaired; or
(b) in the case of services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
6. Governing law
This agreement is governed by the laws of New South Wales.