Terms and Conditions
This agreement sets out the terms and conditions under which Sydney Airport Corporation Limited (Sydney Airport) agrees to provide you with parking using Sydney Airport’s online booking service. If you do not agree to comply with these terms and conditions please do not make an online booking.
1. Your online booking
(a) The applicable fees are those parking fees, valet services fees, booking fees and credit card fees notified to you as applicable to your booking.
(b) A booking is confirmed only when you receive a booking receipt via the Sydney Airport website. A copy will also be emailed to your nominated email address.
(c) We only accept bookings for cars, light utes and light vans.
(d) Size and height restrictions apply at some of our car parks. Details of these restrictions are set out on the information page for each car park at www.sydneyairport.com.au/go/car-parking.aspx.
(e) Bookings are valid for one entry and one exit only. Multiple entries are not permitted.
2. What you must do
You agree that:
(a) you must pay the applicable fee using an acceptable credit card;
(b) you will not attempt to enter the car park prior to the entry date and time nominated in your booking. If you enter the car park prior to your nominated car park entry date and time, your booking is not valid and you will be charged again for your parking stay at standard rates displayed at the entry to the car park;
(c) if you stay for a period after the end of the exit date and time nominated in your booking then you must pay the applicable fee for the additional time. The applicable fee for additional time will be calculated at the rates specified at the entrance to the car park you have used. Fees apply based on the duration of stay past your booking end date and time. For example, if you book for 3 days but stay 5 days, you have stayed an additional 2 days and will be charged the standard rate for a 2 day stay as signposted at the car park entrance;
(d) if the credit card payment used for your booking fails then your booking will not be processed;
(e) you must either:
(i) bring your booking receipt with you and scan the barcode on the receipt at the entry gate; or
(ii) bring the credit card that you nominated to use for entry at time of booking and insert it into the credit card reader at the entry gate;
If you do not bring your booking receipt, or the credit card nominated to use for entry at the time of booking, we may require you to pay for the parking used at the rates specified at the entrance to the car park you have used.
(f) you must comply with any signs and any directions given to you in relation to driving and parking at Sydney Airport;
(g) your booking must only be used by you or someone authorised by you;
(h) you are responsible for ensuring that your vehicle complies with size and height restrictions;
(i) you are not entitled to any refund if your vehicle does not comply with size and height restrictions; and
(j) it is your responsibility to ensure that you allocate enough time to meet airline check-in and boarding timing requirements.
3. What we must do
We agree that:
(a) we must use reasonable endeavours to ensure that a space is available at the car park nominated in the booking;
(b) if a space is not available at the car park nominated in the booking, then we must use reasonable endeavours to accommodate your parking needs in accordance with the following procedure:
(i) if all spaces are full in your nominated cark park area, then you may park in any non-reserved parking spaces in that car park;
(ii) if you are required to use a cheaper parking option than the cost of the space you booked, then you will be entitled to a refund of the difference between the price you paid at the time of booking and the price of the cheaper parking option (calculated on the basis of the parking rates posted at the car park entrance);
(ii) if all of our car parks are full or we are otherwise unable to accommodate your vehicle at any of our car parks, then:
A. we will make efforts to organise alternative arrangements to accommodate your vehicle at our cost; or
B. we will provide you with a refund of the applicable fee (excluding any non refundable fees) unless you purchased your booking from any person other than Sydney Airport.
(c) we must comply with the Privacy Laws. Any personal information provided to us will be dealt with in accordance with our Privacy Policy www.sydneyairport.com.au/privacy-policy.aspx.
4. Refunds and cancellations
(a) If you purchased your booking from any person other than Sydney Airport (such as a Sydney Airport authorised reseller) and you require a refund or cancellation, you must seek that refund or cancellation from that other person.
(b) You are only entitled to a refund from Sydney Airport where you:
(i) paid for your booking using your own credit card;
(ii) effectively cancel a booking 24 hours or more prior to the start of the booking period; or
(iii) we are unable to accommodate your vehicle in accordance with clause 3(b) of this agreement.
(c) For the avoidance of doubt:
(i) you are not entitled to a refund from Sydney Airport if you did not pay for your booking using your own credit card (for example, if you booked via a third party travel agent who processed the booking using their own credit card);
(ii) you are not entitled to a refund from Sydney Airport if you do not use the whole or part of the booking, including valet services;
(iii) any payments made are forfeit and refund is not available where you fail to cancel a booking 24 hours or more prior to the start of the booking period.
(d) Cancellation is only effective where:
(i) you log in to your Sydney Airport online booking account and successfully cancel your booking. Your account may be accessed at https://prebook.sydneyairport.com.au/; or
(ii) if you are unable to successfully cancel your booking via your online booking account, then you must notify us by email at book@syd.com.au 24 hours or more prior to the start of the booking period. Your email must set out your full name, contact number, booking invoice number, booking period and the details as to why you could not log in to your online booking account to complete the cancellation. Never send credit card details via email. Sydney Airport may in its discretion determine whether to apply a refund. Refunds are not guaranteed.
(e) Non refundable fees including but not limiting, credit card fees, booking fees and any other fees notified to you as non refundable, are non refundable.
5. Booking modifications
(a) If you purchased your booking from any person other than Sydney Airport (such as a Sydney Airport authorised reseller) and you require a booking modification, you must seek that booking modification from that other person.
(b) You are only entitled to make a booking modification where you:
(i) paid for your booking using your own credit card;
(ii) effectively modify a booking 24 hours or more prior to the start of the booking period; (c) A booking modification is only effective where:
(i) you log in to your Sydney Airport online booking account and successfully modify your booking. Your account may be accessed at https://prebook.sydneyairport.com.au/; or
(ii) if you are unable to successfully modify your booking via your online booking account, then you must notify us by email at book@syd.com.au 24 hours or more prior to the start of the booking period. Your email must set out your full name, contact number, booking invoice number, booking period and the details as to why you could not log in to your online booking account to complete the modification. Never send credit card details via email. Sydney Airport may in its discretion determine whether to apply a booking modification. Booking modifications and are not guaranteed.
6. Limitation of liability
To the fullest extent permitted by law, Sydney Airport limits its liability for breach of any implied warranties or conditions to:
(a) in the case of goods:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods;
(iv) the payment of the cost of having the goods repaired; or
(b) in the case of services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
7. Governing law
This agreement is governed by the laws of New South Wales.