What retail promotions and special offers are available at Sydney Airport?
Sydney Airport’s retailers offer a range of specials offers. To view current special offers from Sydney Airport retailers visit our Special Offers page.
I have lost a personal item that belongs to me. Who should I contact?
To identify who to contact about your lost personal property visit our Lost Property page.
Are there any smoking areas at Sydney Airport?
Designated smoking areas are very limited at Sydney Airport. The only designated smoking areas are landside as follows:
International Terminal (T1)
Before Customs - The outdoor deck at Terrace Bar (not accessible for travellers waiting in transit)
After Customs - No smoking is permitted
Note: If you are a traveller in transit between flights at International Terminal (T1) there is no area in the terminal where smoking is permitted.
Domestic Terminal (T2)
Before Security - No smoking is permitted inside the terminal
After Security - No smoking is permitted
I am in the Departures area after Security Screening at the International Terminal (T1). Is there somewhere I can have a shower?
There are shower facilities located near Gate 24 after Customs on Departures level.
Please note there is no facility to rent towels.
How much duty free purchased items can I bring into Australia?
For information about duty free restrictions when arriving in Australia please visit our Duty Free Allowances page.
To pre-order your tax and duty free items, visit our SYD Airport Tax and Duty Free page.
What is the Tourist Refund Scheme (TRS) and how do I make a claim?
The Tourist Refund Scheme (TRS) enables you to claim a tax refund on goods purchased in Australia. To claim a refund you must:
1. Spend $300 or more in the one store and get a single tax invoice
2. Buy goods no more than 30 days before departure
3. Wear or carry the goods on board and present them along with your tax invoice, passport and boarding pass to a TRS facility
4. Claims are only available up to 30 minutes prior to the scheduled departure of your flight
The TRS Office at Sydney Airport is located in the SYD Airport Tax & Duty Fre Store located immediately after Customs at T1 International Terminal.
More information on TRS is available by visiting the Australian Customs and Border Protection Service website.
I am a passenger in transit at Sydney Airport with a long wait until my outbound flight departs Sydney. Am I able to leave Sydney Airport then return to catch my outbound flight?
It may be possible to leave Sydney Airport and return for a connecting flight, depending on your circumstances. However it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight. These requirements include but are not limited to:
- Satisfying all security, quarantine, customs and border protection requirements for entering and exiting Australian borders (e.g. appropriate passport, visa, outbound flight documentation as required).
- Satisfying all specific requirements of your airline providing the connecting flight.
- Ensuring you have sufficient time to return to Sydney Airport and complete all steps in order to board your flight on time.
- Ensuring you make appropriate arrangements for any luggage.
Does Sydney Airport have banking facilities?
ANZ Bank has bank facilities at International Terminal (T1) located on both Departures and Arrivals levels. For more information about the ANZ Bank services at Sydney Airport please visit our ANZ Bank page.
There are also ANZ Bank ATMs located throughout International Terminal (T1) and Domestic Terminal (T2), Travelex multi-currency ATMs and a Westpac ATM located at the International Terminal (T1).
I am a traveller in transit arriving on an international flight to International Terminal (T1) and will be transfering to another international flight leaving from T1. Can I purchase duty free items while I am in the Terminal?
As a traveller in transit you are advised to defer any purchase of duty free items upon arrival at the SYD Airport Tax and Duty Free stores on Arrivals level until after you pass through security screening and into the Departures area. There are restrictions in place for taking Liquids, aerosols and gels (LAGs) into the Departures area.
You can purchase duty free items at the SYD Airport Tax and Duty Free stores and other shops on Departures level.
Are there any mobile phone recharging stations at Sydney Airport?
Currently there are no designated recharging stations at Sydney Airport for mobile phones, including iPhones.
How can I find the departure gate for my flight?
If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate.
Once you know your departure gate, use the directional signage inside the terminal to help direct you to your gate. You can also use our interactive map to help find the location of your departure gate.
Does Sydney Airport have a free wifi service?
Sydney Airport has a free wifi service in the following locations:
- T1 International Terminal - Throughout the terminal except at gates
- T2 Domestic Terminal - Throughout the terminal
Can I purchase foreign currency at Sydney Airport?
Yes. Travelex has both branches and multi-currency ATMs located throughout the International Terminal (T1) where you can buy a range of foreign currencies.
For more information about Travelex’s foreign exchange services at Sydney Airport visit our Travelex page.
ANZ Bank branches located in T1 on both Departures and Arrivals level also provide foreign exchange services.
How can I get directions to the airport from my location?
To get directions to Sydney Airport visit our Get Directions page
What time do the shops and eating and drinking outlets open?
Specific opening and closing times for different outlets vary slightly, however the standard trading times for most retail stores at both International Terminal (T1) and Domestic Terminal (T2) are 6am to 10pm daily.
Visit our Relax page for opening times of specific retailers
Are there cafes and other casual dining outlets that offer quick service menu options and take-away food items that can be taken onboard my flight?
Most casual dining options, including cafes, located after Customs at Sydney Airport International Terminal T1 or after Security at Domestic Terminal T2 offer menu options designed for travellers seeking a quick snack or meal before their flight. Many also offer menu items that you can take away and/or take onboard your flight.
To browse the food options available at Sydney Airport International Terminal T1 and Domestic Terminal T2 visit out Eating and Drinking page.
Is there a pharmacy / chemist at Sydney Airport?
There are Airport Guardian Pharmacies at both International Terminal (T1) and Domestic Terminal (T2). For more information about the Airport Guardian Pharmacies and view their locations please visit out Airport Guardian Pharmacy page.
Does Sydney Airport have a post office?
There is an Australian Post Office Shop located at International Terminal (T1) located before Customs, which offers the full range of post office services. For more information about the Australia Post Office Shop and to view its location, visit the Australia Post Office Shop page.
What airline lounges are located at Sydney Airport?
There are several airline lounges located at International Terminal (T1) and Domestic Terminal (T2) that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your Airlines.
International Terminal (T1)
After Customs on airside Departures Mezzanine level via escalators
The Qantas Club - Qantas Airways
Qantas First Lounge - Qantas Airways
After Customs on airside Departures level near gates 50 - 63, via lift or escalators
Air New Zealand Lounge - Air New Zealand
Silver Kris Lounge - Singapore Airlines
The Golden Lounge - Malaysia Airlines
Emirates Lounge - Emirates Airlines
Domestic Terminal (T2)
After Security
The Qantas Club - Qantas Airways
The Lounge - Virgin Australia
The Rex Lounge - Rex Airlines
What quantity of duty free purchased items can I take with me if I am leaving Australia?
You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are going.
To purchase duty free items and check the duty free allowances for your destinations visit one of our SYD Airport Tax and Duty Free Stores.
Where can I make a comment about my airport shopping experience or the travellers section of the website?
We are always seeking ways to improve services we provide and we welcome your feedback. Please visit our Contact Us page to provide your feedback.
Where can I print out a document stored on my laptop computer, USB drive or external drive at Sydney Airport?
There are several locations at Sydney Airport which offer a basic printing service, usually for a small fee. These include:
T1 International Terminal
- Australia Post Office Shop - Located on Departures level before Customs near check-in counter J
- Toll Dnata - Located on Departures level near check-in counter D
- Internet kiosks next to Bondi Bar - Located on Departures level after Customs near gate 59
- Brumby’s Go - Located on Arrivals level near Arrivals Area C/D
- Velluto’s Cafe - Located on Arrivals level near Arrivals Area A/B
- Smarte Carte Baggage Storage - Located on Arrivals level opposite Sydney Airport Travel Concierge
Most airline lounges at International Terminal (T1) also provide some form of basic printing service.
T2 Domestic Terminal
- Everywhere Internet - Located after Security near Tap House
Most airline lounges at Domestic Terminal (T2) also provide some form of basic printing service.
What are the restrictions for liquids, aerosols and gels (LAGs) in carry on baggage?
For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGs) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.
The rules help protect you from the threat of liquid explosives. For further information on the restrictions visit the Travel Secure website.
What are the opening times for T1 and T2?
Sydney Airport opening times are:
- T1 International terminal is opened everyday from 3AM to 11:30PM (0300 to 2330)
- T2 Domestic terminal is opened everyday from 4AM to 11:00PM (0400 to 2300)
Are there areas at Sydney Airport where I cannot use my mobile phone or camera?
Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas at airports and seaports. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.
Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording in Australian Customs and Border Protection Service controlled areas.
For further information about the Australian Customs and Border Protection Service please refer to their Guide for Travellers.
Does Sydney Airport have any internet kiosks?
Sydney Airport has internet kiosks in several locations at International Terminal (T1) and Domestic Terminal (T2). Most offer a free internet session for a specific time period. Internet Kiosks are located at the following locations:
International Terminal (T1)
Departures Level - before Customs in the Food Court near Sumo Salad
Departures Level - after Customs near Gate 31
Departures Level - after Customs near Gate 24
Departures Level - after Customs near Gate 53
Domestic Terminal (T2)
Departures Level - "Everywhere Internet" located after Security on the way to Gates 31 - 41
Arrivals Level - Located in the Baggage Claim area near Baggage Carousel 1
Is there undercover parking for bicycles? If so, where is it?
There are several areas to park a bicycle which are undercover. Please visit our By Bike page for information about bicycle rack locations at Terminal 1, 2 and 3.
Is there a medical centre at Sydney Airport where I can see a doctor?
The Sydney Airport Medical Centre at International Terminal (T1) on Level 3 offers a range of medical services for travellers, visitors and staff at Sydney Airport. It is open from 8am to 5pm Monday to Friday only.
The Medical Centre can be contacted on (02) 9667 4355.
How do I find my check-in counter at T1 International Terminal?
Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.
Use the directional signage inside the Terminal to help direct you to your check-in counter area. You can also visit our Map page to help you locate your check-in counter.
Is there a service at Sydney Airport to help secure and strap my bag?
Optional bag strapping services are available at Sydney Airport. For more information about the bag strapping services available visit our Luggage Services page.
Please note that Sydney Airport does not have a shrink wrapping service.
Are there eating and drinking options after Customs at International Terminal (T1)?
There is a large range of eating and drinking options located after Customs at International Terminal (T1), including cafes, bars and casual dining options.
If you have sufficient time before your flight departs, there is a food court and other cafes and bars in the main shopping area located before Customs which also offers an extensive range of eating and drinking options to choose from.
To view the range and location of eating and drinking options at Sydney Airport please visit our Eating and Drinking page.
Please note that the liquids, aerosols and gels (LAGs) restrictions for carry on baggage applies through security screening at International Terminal (T1) and this may also apply for specific flights to security-heightened destinations.