UPGRADING YOUR JOURNEY
Use our interactive map and directory
We’re glad you have enjoyed your experience.
What can we do to bring you joy?
Share with us what we can do to make you smile.
We’re disappointed we did not meet your expectations.
Share with us how we can learn from your experience.
Sydney Airport is the gateway to Australia and welcomes around 38 million passengers a year. Our vision is to deliver a world-class experience for every one of our passengers.
Sydney Airport proudly supports our community, donating hundreds of thousands of dollars to charities and local community organisations. We also partner with groups such as Tourism Australia, Destination NSW and Business Events Sydney to grow tourism in Sydney, NSW and Australia.
At Sydney Airport, our focus is on enhancing the customer experience through investing in and upgrading facilities.
Sydney Airport is committed to continuous improvement through ongoing monitoring of our service delivery. In our own customer satisfaction surveys, 86 per cent of customers indicated that they were either satisfied or highly satisfied with their overall airport experience.
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