UPGRADING YOUR JOURNEY
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Sydney Airport is committed to continuous improvement through ongoing monitoring of our service delivery. In our own customer satisfaction surveys, 86 per cent of customers indicated that they were either satisfied or highly satisfied with their overall airport experience.
In 2012, Sydney Airport formed a Customer Experience Committee to ensure that feedback received through various channels is communicated across the business, enabling us to work as a group on solutions to improve the customer journey.
"We know that travellers love the convenience of being able to shop at the airport so we are working hard to ensure that our customers always receive great value and have plenty of choice."
Over the past year, we’ve opened around 20 new retail outlets, including many Australian and airport firsts such as Victoria’s Secret, La Perla, National Geographic and A Little Something.
We’ve also introduced more of your favourite high-street brands such as Country Road, David Lawrence, Sportscraft, Seed, Oxford and Marcs.
We have added more dining options with the introduction of MoVida and Coopers Alehouse. We have also refurbished many of our existing cafes and restaurants in 2013.
"It’s important to us that your journey to and through our terminals is as smooth as possible – so we have developed a Sydney Airport app to assist you with flight arrival and departure times and notifications, as well as information on parking and airport shopping."
The app is available for both iPhone and Android. Using the app is even easier when you are at the airport with free Wi-Fi available in both T1 and T2.
"The Gold Ambassador program was first introduced to Sydney Airport for the Sydney 2000 Olympic Games. Our Ambassadors continue to be a vital part of the airport community."
More than 120 volunteer Gold Ambassadors assist thousands of customers each day with enquiries and directions at the International and Domestic terminals.
During the Lunar New Year and other peak travel periods, more than 50 Mandarin-speaking Red Ambassadors join the team to welcome and facilitate our increasing number of Chinese passengers.
We’re glad you have enjoyed your experience.
What can we do to bring you joy?
Share with us what we can do to make you smile.
We’re disappointed we did not meet your expectations.
Share with us how we can learn from your experience.
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