1:09 PM, 22°C CLOUDY. Thu 19 Jan 2017(SYDNEY TIME)

Holiday season means heavier than usual traffic expected on roads in and around Sydney Airport. Plan your journey.

Retail Customer Charter

The Retail Customer Charter is our commitment to providing the highest standards of customer service possible.

We will work to ensure customers get value at Sydney Airport and to do so we make the following promises to:

Range and Choice

Offer a wide range of products and services giving customers choice

Availability & Convenience

Enhance customer convenience by ensuring all airport services are open 16 hours a day, 365 days of the year.


Provide the highest quality products and services at a range of price points.

Value for Money

Ensure that our products and services provide value for money.


Encourage competition between products and between operators to improve choice.


Adopt and deliver the highest standards of customer service and regularly monitor trends


Listen to and ensure a timely response to all customer feedback

Working with our stakeholders and more than 16,000 people who work at the airport, we  promote and encourage the delivery of the key elements of the Charter. We welcome feedback about your experience and how we can improve on our delivery.

Our airport community also follows the Sydney Airport Customer Charter, which is our commitment to providing the highest standards of customer service and a world-class customer experience for all our customers and clients.