The Retail Customer Charter is our commitment to providing the highest standards of customer service possible.
We will work to ensure customers get value at Sydney Airport and to do so we make the following promises to:
Range and Choice
Offer a wide range of products and services giving customers choice
Availability & Convenience
Enhance customer convenience by ensuring all airport services are open 16 hours a day, 365 days of the year.
Provide the highest quality products and services at a range of price points.
Value for Money
Ensure that our products and services provide value for money.
Encourage competition between products and between operators to improve choice.
Adopt and deliver the highest standards of customer service and regularly monitor trends
Listen to and ensure a timely response to all customer feedback
Working with our stakeholders and more than 16,000 people who work at the airport, we promote and encourage the delivery of the key elements of the Charter. We welcome feedback about your experience and how we can improve on our delivery.
Our airport community also follows the Sydney Airport Customer Charter, which is our commitment to providing the highest standards of customer service and a world-class customer experience for all our customers and clients.