10:07 AM, 36°C STORM LIKELY. COOL CHANGE. Tue 24 Jan 2017(SYDNEY TIME)

Customer Experience

Sydney Airport is committed to continuous improvement through ongoing monitoring of our service delivery. In our own customer satisfaction surveys, 86 per cent of customers indicated that they were either satisfied or highly satisfied with their overall airport experience.

In 2012, Sydney Airport formed a Customer Experience Committee to ensure that feedback received through various channels is communicated across the business, enabling us to work as a group on solutions to improve the customer journey.