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InfoSYD Help

What is InfoSYD?

InfoSYD, previously the Extranet portal, is an information access point for Sydney Airport’s business partners, contractors and service providers.

InfoSYD provides secure and authenticated access to Sydney Airport content:

  • Document Library, containing Airport operational reports, procedures and plans

  • Flight Information Display System

    • Standard FIDS screens
    • Customised FIDS screens

  • Workflows

Login Instructions for InfoSYD
How to log in to InfoSYD?

https://www.sydneyairport.com.au/infosyd/auth/login

You can download the instructions from here.

If new to InfoSYD, please follow these log in instructions. Existing users will sign in with their email and password

  1. Click here to go to the log in page and click register a. Existing users Sign In with their email and password. b. New User will click Register. Step 1

  2. Enter your first and last name and email address

  3. Accept the terms and conditions.

  4. Click register Step 234

  5. Once registered, you will receive a successfully registered message

  6. User clicks to their email to continue with the registration process further. Step 56

  7. You will receive an activation email to continue the registration process

  8. User clicks on “Activate” link. Step 78

  9. User will be asked to “Reset Your Password”

  10. From the email, you’ll be taken to the password set up page.

  11. Enter your new password Step 91011

  12. The password must be at least 8 characters long, it must have at least 1 CAPITAL LETTER, 1 NUMBER and 1 SYMBOL (e.g. @, #, %, *).

  13. Enter your password again

  14. Click on reset password

  15. User is enrolled in 2-stage authentication.

  16. Click on “Send Email”.

  17. User may click on “Do not challenge…” box to prevent being asked to re-authenticate after 180 days.

  18. Click on “Send Email”. Step 15161718

Please note that users must use a registered work email with an approved domain i.e. joe.bloggs@syd.com.au InfoSYD does not accept personal email accounts like @gmail, @hotmail, etc.

  1. User clicks back to their email to check for an emailed 6-digit PIN code which is valid for 1 hour. Note: If you fail to respond with the PIN code, the login process is cancelled, and you must restart the registration process

  2. User copies the PIN and clicks on the word “here to verify” to progress to the next screen Step 1920

  3. Paste the PIN on to next page.

  4. Click “Verify”. Step 2122

  5. User is then successfully logged in to the InfoSYD Portal. Step 23

InfoSYD Frequently Asked Questions
How do I log in if I am a new user to InfoSYD?

You need to register using your work email address as your username e.g. john.doe@syd.com.au.

Your password must comprise of 8 or more characters, contain at least 1 UPPER CASE, 1 lower case, a number and a character - (characters are the symbols above the numbers on a standard QWERTY keyboard) and then follow the prompts

Click on this movie to demonstrate login process

Step 1:

Change Password 1

Step 2:

Change Password 2

Step 3:

Change Password 3

Step 4:

Change Password 4

Step 5:

Change Password 5

Step 6:

Change Password 6

What do I do if I have my username but have forgotten my password?

At the bottom of the log in dialog box (image below), click on Need help signing in. This will extend to reveal an option Forgot Password? Click on Forgot Password?, input your username, click Reset Via Email, input the random PIN that is supplied to you.

You will then be taken back to the log in dialog box where you will need to log in again with your new password.

Step 1:

Forgot Password 1

Step 2:

Forgot Password 2

Step 3:

Forgot Password 3

Step 4:

Forgot Password 4

Step 5:

Forgot Password 5

What happens if I have forgotten my username?

Your username is your work email address. If that does not work with your password, it is recommended you email InfoSYD.support@syd.com.au to check that your details match those in our database. If so, our support team will instruct you to log on again, using your email as your username.

What do I do if I cannot access the InfoSYD front page?

If you have previously accessed InfoSYD, try resetting your password (forgotten password instructions above). If you have never accessed InfoSYD before, go through the self-registration process – see How do I log in if I am a new user to InfoSYD? . If this does not work, email InfoSYD.support@syd.com.au with a description of your access issue.

What do I do if I have been authorised to access an InfoSYD workflow but when I click on the application tile, I get an error?

If you have been granted access to the workflow previously, contact the administration team on infosyd@syd.com.au

I cannot see the content I was expecting to have access to. What should I do?

Click on this video to request access to content

Go to Settings located at the top right side of the screen to request access

What do I do if I have been granted access to InfoSYD, have received a confirmation email of acceptance to the portal but I cannot access any content?

Email InfoSYD.support@syd.com.au with details of your access request. Support will investigate the details provided and then ask you to test.

What do I do if I have access to InfoSYD, have submitted justification to access a workflow and I have received approval but when I click on the workflow tile I cannot access any content?

Contact the support at appian@syd.com.au

Should I be concerned if I receive an email that tells me that there has been suspected fraudulent use of my account?

You will either have received an email informing you of suspicious activity, involving your account or you suspect the same. In this case, email InfoSYD.support@syd.com.au, who will ask you to step through a re-authentication process. This will require you to confirm your email address and you will need to enter a 6-digit PIN to reactivate and reauthenticate your account.

I understand that I need to be a member of a user group, to gain access to sections of InfoSYD – how do I know which user group is appropriate?

Membership of user groups for InfoSYD is based on your company requirements and email address. Access to documents or workflows requires another level of permission. Access will be granted on appropriate justification and depends on the content that you are requesting access to. Email InfoSYD.support@syd.com.au with your access request and we will investigate this for you.

I have used Sydney Airport workflows previously, and I have been issued with a system generated password. Can I use the same password I had before you changed to InfoSYD?

Yes - you can change your password from random character password that was sent to you to register for InfoSYD, to the password that you used previously.