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Coronavirus (COVID-19) update

Latest update: 24 September 2020

We’ve taken a number of additional steps to keep you safe during your journey, including:

  • Hourly cleaning of high-touch areas and using hospital-grade cleaning products
  • Markers on terminal floors and on seating, to help you keep a safe distance from other travellers where you can
  • Installing hand sanitiser units at terminal entrances and exits, and near bathrooms, check-in, and security areas

Protect yourself and others

If you are feeling unwell or displaying any symptoms associated with COVID-19, do not come to the airport. Seek medical advice and talk to your airline about deferring your travel plans.

If you are visiting the airport please wash and sanitise your hands regularly and keep a safe distance from other people where you can.

International travel

Friends and family are now able to accompany departing passengers into the T1 International terminal.

Travellers arriving from overseas will undergo health screening before being taken to a hotel for mandatory 14-day quarantine. More information on quarantine arranagements for international travellers can be found here.

Domestic travel

If you’re greeting or farewelling friends and family travelling within Australia, you can enter the T2 and T3 Domestic terminals.

Protect yourself and others by regularly washing or sanitising your hands and keeping a safe distance from other people where you can.

NSW - Victoria border closure

The NSW - Victoria border closed from midnight on Tuesday 7 July 2020. Flights continue to operate between the states to allow people with exemptions and returning NSW residents to travel.

All flights arriving from Victoria will now disembark at T1 International Terminal to ensure passengers follow the same quarantine process as international arrivals. The status of these flights will be displayed under ‘international arrivals’ on our flights page.

Passengers travelling from Victoria who are transiting through NSW must apply for a NSW border entry permit prior to travel. Passengers will be required to stay in the terminal during transit or may be authorised to go to quarantine.

More information on the NSW-VIC border restrictions can be found on the NSW Government website.

Find out more about the current restrictions in each state or territory:

Retail stores and cafes

With the decrease in flights due to COVID-19, many retail stores and cafes have temporarily closed.

Visit our Eat and Shop sections for the latest store openings.

Coronavirus (COVID-19) - Frequently Asked Questions

What travel restrictions are currently in place?

If you are an Australian citizen or a permanent resident you cannot leave Australia due to COVID-19 restrictions unless you have an exemption.

Temporary visa holders impacted by COVID-19 can make arrangements to return to their home country if border restrictions in that country allow. Temporary visa holders do not need an exemption to depart Australia.

You can travel to Australia if you are an Australian citizen, a permanent resident or a New Zealand citizen usually residing in Australia.

People entering NSW from Victoria and all international travellers arriving in NSW are required to enter mandatory quarantine.

Travel restrictions are subject to change.

Please visit the Department of Home Affairs website for the latest updates.


What is SYD doing to keep passengers safe at the airport?

To keep passengers safe at the airport, we've increased the frequency of cleaning in high-touch areas like counters and touch screens, and switched to hospital-grade cleaning products.

We’ve also installed hand sanitiser units at terminal entrances and exits, and near bathrooms, check-in, and security areas.

Markers have been placed on terminal floors and on seating, to help you keep a safe distance from other travellers where you can.

We’re continuously broadcasting health messaging and with guidance on how to maintain good hygiene across our digital screens throughout the airport.


What can I do to keep myself and others safe when travelling?

If you are feeling unwell or displaying any symptoms associated with COVID-19, do not come to the airport. Seek medical advice and talk to your airline about deferring your travel plans.

You should also follow these steps to protect yourself and others:

  • Clean your hands regularly for at least 20 seconds with soap and water
  • Try and keep a safe distance from the people around you, use the stickers on the terminal floors and seating as a helpful guide
  • Sneeze or cough into your elbow or use a tissue then throw it in the bin
  • Avoid touching your eyes, nose and mouth
  • Familiarise yourself with the safety protocols of your airline

Are there additional security protocols, queues at the airport and do I need to arrive earlier for my flight?

If you’re departing from the Domestic or International terminal the same security protocols remain in place. For Domestic flights, we recommend you arrive at least 1 hour before your scheduled flight time. For International flights, we recommend you arrive 3 hours before your scheduled flight time.


Do I need to wear a mask in order to enter the airport?

It is not a requirement to wear a mask to enter the airport, however for your peace of mind you may wish to do so.

We encourage you to contact your airline prior to flying to familiarise yourself with their individual safety protocols.


What health checks are in place?

We’re supporting Federal and State Government agencies as they conduct health assessments, temperature checks and roll out passenger information campaigns regarding self-isolation and social distancing.

We have also deployed security personnel in the terminals reminding people of their obligations with signage placed throughout highlighting social distancing measures and hygiene tips.


What health measures are being taken within food and beverage outlets currently open at the airport?

We’re working closely with our retail partners to ensure they have safety measures in place including hand sanitising dispensers, limits on the number of people in stores, frequent cleaning of surfaces, and contactless transactions.

Some of our retail, food and beverage outlets are temporarily closed. Visit our Eat & Shop section for the latest store openings.


Where are the hand sanitisers located at the airport?

Hand sanitisers can be found in each bathroom and throughout each terminal at SYD. We encourage you to use the sanitising stations and to follow the simple handwashing guides in each bathroom.


Can I pick up family and friends at the Domestic terminals?

Friends and family are allowed to pick up passengers at the Domestic terminals on the condition they adhere to social distancing rules.


Can I pick up family and friends at the International terminal?

Due to the latest safety measures put in place by the Australian Government, family and friends of arriving passengers will not be able to see or physically make contact with them upon their return at Sydney Airport.

All passengers arriving into Australia are required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. Travellers will be transported directly to designated facilities after appropriate immigration, customs and enhanced health checks.

More information can be found on the Department of Home Affairs website.


Can I still catch the train to the airport?

Trains continue to operate to and from the International and Domestic terminals during COVID-19.


Can I come to the airport to speak with airlines?

If you need to contact your airline, we recommend you get in touch before arriving at the airport. Most airlines can be contacted by phone or via their website.


Do overseas travellers need to self-isolate after arriving at Sydney Airport?

All passengers arriving into Australia are required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel) at their own expense.

More information on quarantine arranagements for international travellers can be found here.

Passengers will be transported directly to designated facilities after appropriate immigration, customs and enhanced health checks. For further information see the Department of Home Affairs website.


I'm a foreign resident looking to transit via Sydney to catch a flight my final destination. Do I need to self-quarantine for 14 days?

Foreign nationals who wish to transit through Australia to their final destination must apply to the Australian Department of Home Affairs for an exemption. Further information is available here.

Due to domestic travel restrictions, your outbound connecting flight must be departing from the same airport in Australia as your arrival flight, unless an exemption has been granted.