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Coronavirus (COVID-19) update

Latest update: 25 May 2020

From 21:00 AEDT 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.

From 23:59 AEDT on 28 March 2020, all travellers arriving in Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.

Travel restrictions are subject to change. Some exemptions are in place.

Please visit the Department of Home Affairs website for the latest updates.

At the airport

International

To ensure social distancing rules are met, only staff and those with a valid flight ticket are currently allowed into the International terminal.

NSW Police Force is urging the families and friends of travellers returning to Sydney not to come to the International airport to greet travellers.

The travellers will be processed discreetly before being taken to their nominated hotels. There are no areas in the airport in which family and friends will be able to see the returned travellers or make contact with them.

Domestic

Friends and family are still permitted to pick up arriving passengers from the T2 and T3 Domestic terminals, on the condition they adhere to the current social distancing rules.

Retail stores and cafes

With the decrease in flights due to COVID-19, many retail stores and and cafes have temporarily closed.

Visit our Eat and Shop sections for the latest store openings.

Coronavirus (COVID-19) - Frequently Asked Questions

What is Sydney Airport doing to stop the spread of COVID-19?

We've increased our frequency of cleaning in high-touch areas like counters and touch screens. Soap dispensers in bathrooms are being topped up more frequently and we will continue to roll-out more hand sanitising stations across terminals.

We have increased public health messaging in the terminals, encouraging everyone to maintain good hygiene practices.


What health checks are in place?

We’re supporting Federal and State Government agencies as they conduct health assessments, temperature checks and roll out passenger information campaigns regarding self-isolation and social distancing.

We have also deployed security personnel in the terminals reminding people of their obligations with signage placed throughout highlighting social distancing measures and hygiene tips.


Where are the hand sanitisers located at the airport?

Hand sanitisers can be found in each bathroom at Sydney Airport and we encourage everyone to feel welcome to use these and also follow our simple handwashing guides within each bathroom.


Can I pick up family and friends at the International terminal?

No, due to the latest safety measures put in place by the Australian Government, family and friends of arriving passengers will not be able to see or physically make contact with them upon their return at Sydney Airport.

All passengers arriving into Australia are required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. Travellers will be transported directly to designated facilities after appropriate immigration, customs and enhanced health checks.

More information can be found on the Department of Home Affairs website.


Can I pick up family and friends at the Domestic terminals?

Friends and family are allowed to pick up passengers at the Domestic terminals on the condition they adhere to social distancing rules.


Can I come to the airport to speak with airlines?

At this time, only staff and those with a valid flight ticket are currently allowed into the International terminal.

We recommend you contact your airline via their website or over the phone.


Are cafes and shops still open?

With the decrease in flights, some retail stores and cafes have temporarily closed.

You can visit our Eat & Shop section for the latest store openings.


What travel restrictions are currently in place?

All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.

You can travel to Australia if you are an Australian citizen, a permanent resident, an immediate family member of an Australian citizen or permanent resident or are a New Zealand citizen usually resident in Australia.

Travel restrictions are subject to change.

Please visit the Department of Home Affairs website for the latest updates.


Do overseas travellers need to self-isolate after arriving at Sydney Airport?

Yes, all passengers arriving into Australia are now required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival, including Sydney.

Passengers will be transported directly to designated facilities after appropriate immigration, customs and enhanced health checks. For further information see the Department of Home Affairs website.


I'm flying into Sydney from another Australian city. Do I need to complete a mandatory 14-day quarantine?

No. The 14-day mandatory quarantine is only required for overseas travellers arriving into Australia.


I am transiting through Sydney before flying to another Australian city. Do I need to self-isolate?

For up to date travel advice on transiting in Australia, visit the Department of Home Affairs website.


I'm a foreign resident looking to transit via Sydney to catch a flight my final destination. Do I need to self-quarantine for 14 days?

Foreign nationals who wish to transit through Australia to their final destination must apply to the Australian Department of Home Affairs for an exemption. Further information is available here.

Due to domestic travel restrictions, your outbound connecting flight must be departing from the same airport in Australia as your arrival flight, unless an exemption has been granted.


What can I do to protect myself?

The best way to protect yourself from COVID-19 is the same way you would protect yourself from catching flu or other respiratory illness.

  • Clean your hands for at least 20 seconds with soap and water, or use an alcohol-based sanitiser with at least 60% alcohol
  • Cover your sneeze or cough with your elbow or with tissue
  • Avoid close contact with people who are ill
  • Avoid touching your eyes, nose and mouth
  • Stay home if you are sick

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