If you are an Australian citizen or a permanent resident you cannot leave Australia due to COVID-19 restrictions unless you have an exemption.

Temporary visa holders impacted by COVID-19 can make arrangements to return to their home country if border restrictions in that country allow. Temporary visa holders do not need an exemption to depart Australia.

You can travel to Australia if you are an Australian citizen, a permanent resident or a New Zealand citizen usually residing in Australia.

People entering NSW from all international destinations other than New Zealand are required to enter mandatory quarantine. Passengers can travel between New Zealand and NSW quarantine-free if they meet the criteria determined by the NSW Government.

Travel restrictions are subject to change.

Please visit the Department of Home Affairs website for the latest updates.

We have partnered with the NSW Government to make COVID Safe Check-in available at Sydney Airport. We encourage you to download the Service NSW app before arriving at the airport.

When entering or exiting the terminals, simply scan the QR code with the camera on your phone. The check-in automatically captures the date, time and location, and stores them securely on a NSW Government database for the sole purpose of COVID-19 contact tracing. For further information on privacy and data storage, visit the Service NSW website.

We have received the Airport Health Accreditation by Airports Council International (ACI) for the COVID-safe measures we've put in place during the pandemic. We'll continue to take the necessary steps to ensure SYD remains a safe environment for all passengers, visitors and staff.

Some of the steps we've taken to keep you safe during your journey, include:

• hourly cleaning of high-touch areas and using hospital-grade cleaning products
• markers on terminal floors and on seating, to help you keep a safe distance from other travellers where you can
• installing hand sanitiser units at terminal entrances and exits, and near bathrooms, check-in, and security areas

If you are feeling unwell or displaying any symptoms associated with COVID-19, do not come to the airport. Seek medical advice and talk to your airline about deferring your travel plans.

You should also follow these steps to protect yourself and others:

• clean your hands regularly for at least 20 seconds with soap and water
• try and keep a safe distance from the people around you, use the stickers on the terminal floors and seating as a helpful guide
• sneeze or cough into your elbow or use a tissue then throw it in the bin
• avoid touching your eyes, nose and mouth
• familiarise yourself with the safety protocols of your airline

If you’re departing from the Domestic or International terminal the same security protocols remain in place. For Domestic flights, we recommend you arrive at least 1 hour before your scheduled flight time. For International flights, we recommend you arrive 3 hours before your scheduled flight time.

The NSW Government has introduced a requirement for mandatory face masks in a number of indoor settings. Consistent with this, we require face masks in terminals from Monday 4 January. Please bring your own mask from home where you can.

Passengers can take additional measures to help avoid queuing and congregating at the airport by checking in online where possible and arriving at the advised time ahead of their flight, which is one hour for domestic flights, and three hours for international flights.

We encourage you to contact your airline prior to flying to familiarise yourself with their individual safety protocols.

We are working closely with our retail partners to ensure they have safety measures in place including hand sanitising dispensers, limits on the number of people in stores, frequent cleaning of surfaces, and contactless transactions.

Some of our retail, food and beverage outlets are temporarily closed. Others are operating reduced hours. Visit our Eat & Shop section for the latest store openings.

Hand sanitisers can be found in each bathroom and throughout each terminal at SYD. We encourage you to use the sanitising stations and to follow the simple handwashing guides in each bathroom. Sanitiser can also be purchased from a number of retail outlets in the terminal.

Friends and family are allowed to pick up passengers at the Domestic terminals on the condition they adhere to social distancing rules. Masks are also required to be worn in terminal

Due to current health measures put in place by the NSW Government, all passengers arriving from international destinations other than New Zealand are required to undertake mandatory quaratine at designated facilties in their port of arrival. These passengers will be transported directly to the facilities after appropriate immigration, customs and health checks. Family and friends of these arriving passengers will not be able to see or physically make contact with them upon their return at Sydney Airport.

More information can be found on the Department of Home Affairs website.

If you need to contact your airline, we recommend you get in touch before arriving at the airport. Most airlines can be contacted by phone or via their website.

All passengers arriving into NSW from international destinations other than New Zealand are required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel). These passengers will be transported directly to designated faciltiies after appropriate immigration, customs and enhanced health checks. For further information see the Department of Home Affairs website.

Passengers arriving on quaratine-free flights from New Zealand are not required to isolate.