Visit one of our information desks or student information desks

Information desks
Open now until 6pm
Opening hours
Every day
6am - 6pm
Level 1
Level 2

Our Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.

Airport Ambassadors are located throughout T1 and T2, including at well-marked information desks:

International Terminal (T1) - Departures Level

Between check-in counters "G" and "H" Opposite check-in counter "D", near front terminal entrance Opposite SYD Airport Tax and Duty Free Store after immigration and security screening

International Terminal (T1) - Arrivals Level

Opposite passenger exit A and B

Our Airport Ambassadors bring a sincere and caring attitude to Australia’s busiest airport which helps provide a positive experience for all visitors.

International Student Welcome Desk
Open now until 9pm
Opening hours
7am - 9pm
7am - 9pm
7am - 9pm
7am - 8pm
7am - 9pm
7am - 9pm
7am - 9pm
Level 1

The NSW International Student Welcome Desk is staffed by helpful students ready to answer questions and assist arriving students.

The Welcome Desk offers guides and maps with information on iPads and screens.

You’ll find the Welcome Desk at T1 International in the Arrivals Hall opposite passenger exit A.

Open morning and evening 7 days a week during peak times of February and July.

Open Friday, Saturday, and Sunday mornings at all other times throughout the year.