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Christmas season means heavier than usual traffic on roads in and around Sydney Airport. Plan ahead. Read more
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Visit one of our information desks or student information desks


Information desks
Open now until 6pm
Opening hours
Every day
 
6am - 6pm
Level 1
Level 2

Our Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.

Airport Ambassadors are located throughout T1 and T2, including at well-marked information desks:

International Terminal (T1) - Departures Level

Between check-in counters "G" and "H" Opposite check-in counter "D", near front terminal entrance Opposite SYD Airport Tax and Duty Free Store after immigration and security screening

International Terminal (T1) - Arrivals Level

Opposite passenger exit A and B

Our Airport Ambassadors bring a sincere and caring attitude to Australia’s busiest airport which helps provide a positive experience for all visitors.


International Student Welcome Desk
Open now until 9pm
Opening hours
Mon
 
9am - 9pm
Tue
 
9am - 9pm
Wed
 
9am - 9pm
Thu
 
9am - 9pm
Fri
 
9am - 6pm
Sat
 
9am - 9pm
Sun
 
9am - 9pm
Level 1

The NSW International Student Welcome Desk is staffed by helpful students ready to answer questions and assist arriving students.

The Welcome Desk offers guides and maps with information on iPads and screens.

You’ll find the Welcome Desk at T1 International in the Arrivals Hall opposite passenger exit A.

Open morning and evening 7 days a week during peak times of February and July.

Open Friday, Saturday, and Sunday mornings at all other times throughout the year.