Use our interactive map and directory
There are a range of quarantine restrictions that you must comply with when entering Australia.
For more information about Australian quarantine restrictions visit the Australian Quarantine Inspection Service (AQIS) website.
There are a range of customs and border protection restrictions which apply. For more information about Australia’s customs and border protection requirements visit the Australian Customs and Border Protection Services website.
Sydney Airport’s retailers offer a range of specials offers. To view current special offers from Sydney Airport retailers visit our Special Offers page.
To identify who to contact about your lost personal property visit our Lost Property page.
Australian clothing sizes are different to those overseas. Please see the table below for a comparison.
Men’s Suits / Jackets / Jumpers
Women’s Dresses / Suits / Jumper
Designated smoking areas are very limited at Sydney Airport. The only designated smoking areas are landside as follows:
International Terminal (T1)
Before Customs - The outdoor deck at Terrace Bar (not accessible for travellers waiting in transit)
After Customs - No smoking is permitted
Note: If you are a traveller in transit between flights at International Terminal (T1) there is no area in the terminal where smoking is permitted.
Domestic Terminal (T2)
Before Security - No smoking is permitted inside the terminal
After Security - No smoking is permitted
Yes. SYD Airport Tax & Duty Free Stores offer a complimentary Ready for Collection service. For more information refer to the Ready for Collection page.
There are shower facilities located near Gate 24 after Customs on Departures level.
Please note there is no facility to rent towels.
For information about duty free restrictions when arriving in Australia please visit our Duty Free Allowances page.
To pre-order your tax and duty free items, visit our SYD Airport Tax and Duty Free page.
To claim a refund you must:
For more information visit the Australian Customs and Border Protection Service.
It may be possible to leave Sydney Airport and return for a connecting flight, depending on your circumstances. However it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight. These requirements include but are not limited to:
ANZ Bank has bank facilities at International Terminal (T1) located on both Departures and Arrivals levels. For more information about the ANZ Bank services at Sydney Airport please visit our ANZ Bank page.
There are also ANZ Bank ATMs located throughout International Terminal (T1) and Domestic Terminal (T2), Travelex multi-currency ATMs and a Westpac ATM located at the International Terminal (T1).
As a traveller in transit you are advised to defer any purchase of duty free items upon arrival at the SYD Airport Tax and Duty Free stores on Arrivals level until after you pass through security screening and into the Departures area. There are restrictions in place for taking Liquids, aerosols and gels (LAGs) into the Departures area.
You can purchase duty free items at the SYD Airport Tax and Duty Free stores and other shops on Departures level.
Currently there are no designated recharging stations at Sydney Airport for mobile phones, including iPhones.
You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.
If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate.
Once you know your departure gate, use the directional signage inside the terminal to help direct you to your gate. You can also use our interactive map to help find the location of your departure gate.
Sydney Airport has a free wifi service in the following locations:
Travelex has both branches and multi-currency ATMs located throughout the International Terminal (T1) where you can buy a range of foreign currencies.
For more information about Travelex’s foreign exchange services at Sydney Airport visit our Travelex page.
ANZ Bank branches located in T1 on both Departures and Arrivals level also provide foreign exchange services.
For more information about ANZ’s foreign exchange services at Sydney Airport visit our ANZ page.
Specific opening and closing times for different outlets vary slightly, however the standard trading times for most retail stores at both International Terminal (T1) and Domestic Terminal (T2) are 6am to 10pm daily.
Visit our Relax page for opening times of specific retailers
Most casual dining options, including cafes, located after Customs at Sydney Airport International Terminal T1 or after Security at Domestic Terminal T2 offer menu options designed for travellers seeking a quick snack or meal before their flight. Many also offer menu items that you can take away and/or take onboard your flight.
To browse the food options available at Sydney Airport International Terminal T1 and Domestic Terminal T2 visit out Eating and Drinking page.
There are Airport Guardian Pharmacies at both International Terminal (T1) and Domestic Terminal (T2). For more information about the Airport Guardian Pharmacies and view their locations please visit out Airport Guardian Pharmacy page.
There is an Australian Post Office Shop located at International Terminal (T1) located before Customs, which offers the full range of post office services. For more information about the Australia Post Office Shop and to view its location, visit the Australia Post Office Shop page.
There are several airline lounges located at International Terminal (T1) and Domestic Terminal (T2) that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your Airlines.
After Customs on airside Departures Mezzanine level via escalators
The Qantas Club - Qantas Airways
Qantas First Lounge - Qantas Airways
After Customs on airside Departures level near gates 50 - 63, via lift or escalators
Air New Zealand Lounge - Air New Zealand
Silver Kris Lounge - Singapore Airlines
The Golden Lounge - Malaysia Airlines
Emirates Lounge - Emirates Airlines
The Qantas Club - Qantas Airways
The Lounge - Virgin Australia
The Rex Lounge - Rex Airlines
You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are going.
To purchase duty free items and check the duty free allowances for your destinations visit one of our SYD Airport Tax and Duty Free Stores.
International At Terminal Car Parks
Domestic At Terminal Car Parks
Blu Emu Car Park
We are always seeking ways to improve services we provide and we welcome your feedback. Please visit our Contact Us page to provide your feedback.
There are several locations at Sydney Airport which offer a basic printing service, usually for a small fee. These include:
T1 International Terminal
Most airline lounges at International Terminal (T1) also provide some form of basic printing service.
T2 Domestic Terminal
Most airline lounges at Domestic Terminal (T2) also provide some form of basic printing service.
Visit the Find page to view interactive and printable Sydney Airport Terminal Maps for International Terminal (T1) and Domestic Terminal (T2). For information about Domestic Terminal (T3) please refer to the Qantas website.
For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGs) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.
The rules help protect you from the threat of liquid explosives. For further information on the restrictions visit the Travel Secure website.
Sydney Airport opening times are:
Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas at airports and seaports. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.
Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording in Australian Customs and Border Protection Service controlled areas.
For further information about the Australian Customs and Border Protection Service please refer to their Guide for Travellers.
Sydney Airport has internet kiosks in several locations at International Terminal (T1) and Domestic Terminal (T2). Most offer a free internet session for a specific time period. Internet Kiosks are located at the following locations:
Departures Level - before Customs in the Food Court near Sumo Salad
Departures Level - after Customs near Gate 31
Departures Level - after Customs near Gate 24
Departures Level - after Customs near Gate 53
Departures Level - "Everywhere Internet" located after Security on the way to Gates 31 - 41
Arrivals Level - Located in the Baggage Claim area near Baggage Carousel 1
There are several areas to park a bicycle which are undercover. Please visit our By Bike page for information about bicycle rack locations at Terminal 1, 2 and 3.
T1 International Terminal Internal Advertising and T1 & T2 Domestic Terminal External Advertising
T1 International Terminal media assets and selected external sites are marketed by APN Outdoor. For more information on the range of advertising opportunities available through APN Outdoor please contact: Tony.Haines@apnoutdoor.com.au
T2 Domestic Terminal Internal Advertising
Eye Corp Pty Limited is the access point for a complete range of internal advertising opportunities at T2 Domestic Terminal. For more information on the range of advertising opportunities available from EYE please contact: email@example.com or firstname.lastname@example.org. You can also visit www.eyecorp.com.
The Sydney Airport Medical Centre at International Terminal (T1) on Level 3 offers a range of medical services for travellers, visitors and staff at Sydney Airport. It is open from 8am to 5pm Monday to Friday only.
The Medical Centre can be contacted on (02) 9667 4355.
Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.
Use the directional signage inside the Terminal to help direct you to your check-in counter area. You can also visit our Map page to help you locate your check-in counter.
Optional bag strapping services are available at Sydney Airport. For more information about the bag strapping services available visit our Luggage Services page.
Please note that Sydney Airport does not have a shrink wrapping service.
There is a large range of eating and drinking options located after Customs at International Terminal (T1), including cafes, bars and casual dining options.
If you have sufficient time before your flight departs, there is a food court and other cafes and bars in the main shopping area located before Customs which also offers an extensive range of eating and drinking options to choose from.
To view the range and location of eating and drinking options at Sydney Airport please visit our Eating and Drinking page.
Please note that the liquids, aerosols and gels (LAGs) restrictions for carry on baggage applies through security screening at International Terminal (T1) and this may also apply for specific flights to security-heightened destinations.
The concept would improve the travel experience for the more than 35 million passengers who use Sydney Airport every year. Sydney Airport has been working with key airlines and airport-related service providers and businesses on how best to achieve this outcome. The concept will now be further developed, in consultation with the community and their elected representatives, governments, airlines, tourism, business and industry groups and other key stakeholders.
Key parts of the Master Plan 2009 have already been completed or are underway, including: the major upgrade and expansion of the International Terminal (T1); new car parks at T1, extension of T2 to accommodate new larger aircraft; a new hotel at T1 and a new water recycling plant.
The proposal announced today is at the concept level, and is consistent with the permissible land uses set out in the Sydney Airport Master Plan 2009. The key difference is that the new concept has two airline alliance-based precincts integrating international, domestic and regional services under the one roof.
At Sydney and around the world, the use of larger and quieter new generation aircraft such as the A380 has revolutionised aviation and will continue to do so. In 1976, the average number of passengers per international flight was 129. Today it is 190 and, by 2029, it is forecast to be 290. This explains why, from 2000 to 2010, there was a 39 per cent increase in the number of passengers passing through Sydney Airport and virtually no change in the number of flights.
Sydney Airport will accommodate forecast growth because airport infrastructure and facilities – terminals, freight facilities, taxiways, hangars, aircraft parking, airport roads and car parking – will all be progressively upgraded and expanded.
To be implemented, the proposal requires no change to the airport curfew, the aircraft movement cap or the flight paths used by aircraft. No new runways are required. The proposal assumes that existing noise sharing arrangements will remain in place.
Technology improvements mean that today’s aircraft – such as the A380 and B787 – are significantly quieter than their predecessors. The International Civil Aviation Organization has said that aircraft coming off the production line today are about 75% quieter than they were 40 years ago and that aircraft manufacturers are working to reduce this even more. The new technologies being used across all sectors of the aviation industry are reducing noise impacts in communities around airports.
As with the existing Master Plan 2009, the proposal will ensure Sydney Airport’s noise footprint continues to be reduced by securing the benefits of these new quieter and more fuel efficient aircraft.
At present, the Domestic and International Terminals experience different peak times domestic is busy during the weekday morning and late afternoon periods, whereas international is busy during the early morning and on weekends.
A major priority for Sydney Airport is working with the NSW Government to improve traffic flow around the airport and to deliver comparable travel times from the CBD to each of the two precincts.
By creating two terminal precincts with international, domestic and regional flights under the one roof – it will be possible to spread these peak periods over the day and between the two precincts. This will improve traffic flow within the terminal precincts and reduce congestion on roads around Sydney Airport.
Sydney Airport also works closely with governments to improve passenger choice when travelling to the airport by improving public transport services.
Yes. Sydney Airport recognises the importance of regional aviation to regional communities and people living in remote parts of NSW. The proposal will guarantee ongoing access by regional airlines to Sydney Airport. In fact, the proposal will improve the facilities provided for regional passengers because, for the first time, regional passengers will have simple transfers to other connecting international or domestic flights.