Car Parking FAQs

Visa, MasterCard and American Express credit cards are accepted.

Please log in to your Sydney Airport Online booking account at https://prebook.sydneyairport.com.au by entering your email address and password into the ‘Returning Customers’ panel on the left hand side of the website. Next, go to the "Review Booking History" panel and press "Go". A list of your previous bookings will be presented. Click on the blue highlighted invoice number of the booking that you are after and click the ‘Print Receipt’ button.

If your flight is delayed and you go over your pre-booked exit time, you may be charged for additional day/s or hours at the rates displayed at the entry to the car park you have parked in.

2. In the ‘Get a Quote’ panel on the left-hand side of the webpage, use the drop-down menu to select which car park option you are after and enter the entry and exit dates and times of your planned car park stay. Then click the ‘Get Quote’ button to present the available car park options for your parking stay.

3. Review the parking options presented and make your selection by clicking the ‘Book Now’ button next to your preferred option.

4. Next you will be asked to ‘Enter your personal details’:

a. If you are an existing Sydney Airport Online Booking customer, please enter your email address and account password into the ‘Returning Customers’ panel on the left-hand side of the webpage. Your details (except for credit card which we do not store) will be pre-populated in the customer details form.

b. New customers, please enter your First Name, Surname, Mobile, Post Code, Licence Plate No, Email (ensure this is correct as your booking voucher will go there) and select if you would like SMS booking confirmation to your mobile . You will also need to set a password to use on future visits to our website and to manage your bookings.

5. Next complete your credit card details in the ‘Please provide your payment details’ section.

6. Please read the ‘Entry to the car park’ section carefully as you must identify with your booking at the entry gate on the day you park. You can decide to either print your booking receipt and use this to enter the car park by scanning the barcode on your receipt at the entry gate, or to enter via inserting the credit card you are using to pay for the booking at the entry gate, or by nominating an alternate card to insert at the entry gate. You only need to enter a card number in this box if you intend to use a different card to what you are paying with.  

7. Review and accept the Terms & Conditions of booking and then click the ‘Next Step’ button.

8. Next you will see the ‘Just 1 step to go! Check your booking details, then click Process Payment’ screen. Please check that the car park, product and dates that you have selected are correct. Note, checking your booking details is very important if you are booking for entry to the car park within 24 hours as you are already inside the non-refundable cancellation or modification period and will not be able to adjust your booking if you have made an error. If you wish to make a change, please click the ‘Prev Step’ button. If you are happy to proceed and confirm your booking, click the ‘Process Payment’ button.

9. A screen showing ‘Processing Payment’ will be presented briefly, followed by ‘Thank You! Your booking was successful’ which will confirm your booking details again. Print your receipt if you intend to use that to enter the car park, or remember to bring along the credit card that you purchased your booking with, or the alternate card nominated to use for entry if you did so. You will need to have your booking receipt or appropriate credit card ready on approach to the car park.

You will automatically receive the booking receipt in your nominated email and if you opted in to receive SMS confirmations, you will also receive a text message on your mobile.

Please refer to the booking confirmation for more information on what to do when you arrive at the car park and when exiting on your return. 

Most of our online products can be booked up to 12 months in advance of your parking stay, but some of our special offers may be only available at certain times of the year. In placing a booking in advance, your booking is protected in the event of a future price change. Should your plans change, you can amend or cancel your booking within the timeframe allowed under the terms and conditions of the car park offering that you booked.

Please note, that the product you originally booked may not be available at the time of rebooking as some products may offer different rates and terms and conditions for booking further in advance.  Currently our standard car park offerings allow cancellations and amendments without charge, provided you do so more than 24 hours before your booked entry time to the car park.

International At Terminal Car Parks

• Open-air Parking: 3.5 metres
• Multi-Storey Car Park: 2.2 metres
• Pronto Valet Departures: 2.2 metres
• Pronto Valet Arrivals: 2.2 metres

Domestic At Terminal Car Parks

• Multi-Storey Car Park: 2.1 metres, except the bridge link between the park structures on level 3 which is 1.98 metres and clearly signposted. If your vehicle exceeds 1.98 metres, you cannot cross between the two car parks structures.
• Pronto Valet: 2.1 metres as above as this service is located within the multi-storey car park
• Virgin Australia Premium Valet : 2.0 metres
• T2 Valet: 2.0 metres

Blu Emu Car Park

• Open-air Parking: 3.5 metres
• Shaded Area Parking: 2.2 metres

All of our online parking products must be cancelled or amended 24 hours or more prior to the booked entry time. However, if you have been subject to an unforeseen event, please email us at park@syd.com.au explaining your circumstances. Sydney Airport will consider these circumstances, however a cancellation, amendment or refund is not guaranteed.

The parking systems at Sydney Airport require you to pre-book your online parking at least 6 hours in advance of your planned car park entry time. However, please note that if you book within 24 hours of your entry time, you are within the 24 hour non-refundable cancellation period and will not be able to cancel or amend your booking.

You can change a car park booking at any time up to 24 hours before your time of entry into the car park. To amend a booking, please log in to your Sydney Airport Online Booking account at https://prebook.sydneyairport.com.au by entering your email address and password into the ‘Returning Customers’ panel on the left hand side of the website. Next, go to "Review Booking History" panel and press "Go". A list of your previous bookings will be presented. Click on the blue highlighted invoice number of the booking that you would like to change and select the ‘Amend Booking’ button. You will be prompted that this action will cancel the booking and the applicable refund will be processed to your credit card. You must then complete a new booking and payment or the original booking will not be amended/cancelled, it will still exist as per the original booking. If you decide not to rebook, you must cancel the booking instead. Please note, if you are attempting to change a booking within 24 hours, you will not be presented with the option to amend a booking.

Book online as you would normally, following the instructions on each page of the website. Then when you arrive at the respective car park, utlise any of the accessible parking bays that are clearly marked at each site. For the location of accessible parking bays at your terminal, please select the appropriate Terminal Map.

 Accessible Parking Bays - T1 International Terminal Map

 Accessible Parking Bays - T2 Domestic Terminal Map

 Accessible Parking Bays - Long Term Car Park

If you require wheelchair access, virtually all buses are low-loading and have space to accommodate wheelchairs.

If you finalised your booking and saw the ‘Thank You! Your booking was successful’ page, an email would be sent to your nominated email address with your booking confirmation and parking information. If you did not receive this, please first check the junk/spam folder of your email account in case it was misdirected there.

Next, please log in to your Sydney Airport Online booking account again at https://prebook.sydneyairport.com.au by entering your email address and password into the 'Returning Customers' panel on the left hand side of the website. Next, go to the 'Review Booking History' panel and press "Go". A list of your previous bookings will be presented. Click on the blue highlighted invoice number of the booking that you are after and click the ‘Print Receipt’ button.

You may cancel your online booking, for any reason, at any time up to 24 hours prior to the commencement of the booking period. If you cancel with at least 24 hour notice, then you will receive the refund applicable in the T&Cs of your chosen parking product. Cancellations within 24 hours prior to the commencement of the booking period is not possible as it is within the 24 hour non-refundable cancellation period.

To cancel your booking, please log in to your Sydney Airport Online Booking account at https://prebook.sydneyairport.com.au by entering your email address and password into the ‘Returning Customers’ panel on the left hand side of the website. Next, go to "Review Booking History" panel and press "Go". A list of your previous bookings will be presented. Click on the blue highlighted invoice number of the booking that you would like to cancel and select the ‘Cancel Booking’ button. You will be asked to confirm the cancellation and the refund amount applicable for the cancellation will be displayed. Please note, if you are attempting to cancel a booking within 24 hours, you will not be presented with the option to cancel a booking.

No, but don't worry we have plenty of spaces in our car parks for you to find a space when you arrive.