Tourist Refund Scheme


The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia.

The TRS office is operated by the Australian Customs and Border Protection Service and is located on the Departures Level just after Customs within the main Heinemann Tax & Duty Free store.

TRS is open to all overseas visitors and Australian residents, except for operating air crew.

To claim a refund you must:

  • spend $300 or more (including GST) in a single business;
  • purchase goods no more than 60 days before departing Australia;
  • wear or carry the goods on board as hand luggage (unless they are liquids, gels or aerosols or oversized or bulky goods which must be checked in) and present them along with your tax invoice, passport and international boarding pass to the TRS desk;
  • have paid for the goods yourself; and
  • have an original tax invoice for the goods.

Claims are only available up to 30 minutes prior to the scheduled departure of your flight. To make sure you have enough time to make your TRS claim, you should complete your departure immigration clearance at least 90 minutes before your flight’s scheduled departure time.

For more information visit the Australian Customs and Border Protection Service External Link icon website.

NEW mobile and web TRS apps

Save time by using the Customs and Border Protection Service’s mobile and web TRS apps.  Using the apps you can enter:

  • your travel details;
  • details of the goods for which you are claiming a refund of Goods and Services Tax (GST) and/or Wine Equalisation Tax (WET); and
  • how you prefer to receive your TRS refund.

Your information will be stored in a QR code and you must present this code, along with your purchased goods and original tax invoices, to the TRS facility at Sydney Airport on your departure from Australia.

If you successfully enter your TRS claim details using the apps, you will be able to use a dedicated queue at the TRS facility and processing your claim should be faster.

Visit the Australian Customs and Border Protection Service TRS apps External Link icon page for more information.