Use our interactive map and directory
Here are some frequently asked questions with answers which may assist you in preparing for a flight from Sydney Airport.
Designated smoking areas are very limited at Sydney Airport. The only designated smoking areas are landside as follows:
Before Customs - The outdoor deck at Terrace Bar (not accessible for travellers waiting in transit)
After Customs - No smoking is permitted
T1 (International) Arrivals - Smoking Areas
T1 (International) Departures - Smoking Areas
Note: If you are a traveller in transit between flights at International Terminal (T1) there is no area in the terminal where smoking is permitted.
Before Security - No smoking is permitted inside the terminal
After Security - No smoking is permitted
T2 (Domestic) Arrivals - Smoking Areas
T2 (Domestic) Departures - Smoking Areas
Yes. SYD Airport Tax & Duty Free Stores offer a complimentary Ready for Collection service. For more information refer to the Ready for Collection page.
There are shower facilities located near Gate 24 after Customs on Departures level.
Please note there is no facility to rent towels.
For information about duty free restrictions when arriving in Australia please visit our Duty Free Allowances page.
To pre-order your tax and duty free items, visit our SYD Airport Tax and Duty Free page.
The Tourist Refund Scheme (TRS) enables you to claim a tax refund on goods purchased in Australia. The Tourist Refund Scheme office is operated by Australian Customs Service and is located on the Departures Level just after Customs within the main SYD Airport Tax & Duty Free store.
To claim a refund you must:
For more information visit the Australian Customs and Border Protection Service.
It may be possible to leave Sydney Airport and return for a connecting flight, depending on your circumstances. However it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight. These requirements include but are not limited to:
ANZ Bank has bank facilities at International Terminal (T1) located on both Departures and Arrivals levels. For more information about the ANZ Bank services at Sydney Airport please visit our ANZ Bank page.
There are also ANZ Bank ATMs located throughout International Terminal (T1) and Domestic Terminal (T2), Travelex multi-currency ATMs and a Westpac ATM located at the International Terminal (T1).
As a traveller in transit you are advised to defer any purchase of duty free items upon arrival at the SYD Airport Tax and Duty Free stores on Arrivals level until after you pass through security screening and into the Departures area. There are restrictions in place for taking Liquids, aerosols and gels (LAGs) into the Departures area.
You can purchase duty free items at the SYD Airport Tax and Duty Free stores and other shops on Departures level.
You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.
If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate.
Once you know your departure gate, use the directional signage inside the terminal to help direct you to your gate. You can also use our interactive map to help find the location of your departure gate.
Sydney Airport has a free wifi service in the following locations:
Travelex has both branches and multi-currency ATMs located throughout the International Terminal (T1) where you can buy a range of foreign currencies.
For more information about Travelex’s foreign exchange services at Sydney Airport visit our Travelex page.
ANZ Bank branches located in T1 on both Departures and Arrivals level also provide foreign exchange services.
For more information about ANZ’s foreign exchange services at Sydney Airport visit our ANZ page.
Specific opening and closing times for different outlets vary slightly, however the standard trading times for most retail stores at both International Terminal (T1) and Domestic Terminal (T2) are 6am to 10pm daily.
Visit our Relax page for opening times of specific retailers
There are Airport Guardian Pharmacies at both International Terminal (T1) and Domestic Terminal (T2). For more information about the Airport Guardian Pharmacies and view their locations please visit out Airport Guardian Pharmacy page.
There is an Australian Post Office Shop located at International Terminal (T1) located before Customs, which offers the full range of post office services. For more information about the Australia Post Office Shop and to view its location, visit the Australia Post Office Shop page.
There are several airline lounges located at International Terminal (T1) and Domestic Terminal (T2) that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your Airlines.
International Terminal (T1)
After Customs on airside Departures Mezzanine level via escalators
The Qantas Club - Qantas Airways
Qantas First Lounge - Qantas Airways
After Customs on airside Departures level near gates 50 - 63, via lift or escalators
Air New Zealand Lounge - Air New Zealand
Silver Kris Lounge - Singapore Airlines
Emirates Lounge - Emirates Airlines
Domestic Terminal (T2)
The Qantas Club - Qantas Airways
The Lounge - Virgin Australia
The Rex Lounge - Rex Airlines
You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are going.
To purchase duty free items and check the duty free allowances for your destinations visit one of our SYD Airport Tax and Duty Free Stores.
International At Terminal Car Parks
Domestic At Terminal Car Parks
Blu Emu Car Park
There are several locations at Sydney Airport which offer a basic printing service, usually for a small fee. These include:
T1 International Terminal
Most airline lounges at International Terminal (T1) also provide some form of basic printing service.
T2 Domestic Terminal
Most airline lounges at Domestic Terminal (T2) also provide some form of basic printing service.
Visit the Find page to view interactive and printable Sydney Airport Terminal Maps for International Terminal (T1) and Domestic Terminal (T2). For information about Domestic Terminal (T3) please refer to the Qantas website.
For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGs) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.
The rules help protect you from the threat of liquid explosives. For further information on the restrictions visit the Travel Secure website.
Sydney Airport opening times are:
Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas at airports and seaports. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.
Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording in Australian Customs and Border Protection Service controlled areas.
For further information about the Australian Customs and Border Protection Service please refer to their Guide for Travellers.
Sydney Airport has internet kiosks in several locations at International Terminal (T1) and Domestic Terminal (T2). Most offer a free internet session for a specific time period. Internet Kiosks are located at the following locations:
Departures Level - before Customs in the Food Court near Sumo Salad
Departures Level - after Customs near Gate 31
Departures Level - after Customs near Gate 24
Departures Level - after Customs near Gate 53
Departures Level - "Everywhere Internet" located after Security on the way to Gates 31 - 41
Arrivals Level - Located in the Baggage Claim area near Baggage Carousel 1
There are several areas to park a bicycle which are undercover. Please visit our By Bike page for information about bicycle rack locations at Terminal 1, 2 and 3.
The Sydney Airport Medical Centre at International Terminal (T1) on Level 3 offers a range of medical services for travellers, visitors and staff at Sydney Airport. It is open from 8am to 5pm Monday to Friday only.
The Medical Centre can be contacted on (02) 9667 4355.
Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.
Use the directional signage inside the Terminal to help direct you to your check-in counter area. You can also visit our Map page to help you locate your check-in counter.
Optional bag strapping services are available at Sydney Airport. For more information about the bag strapping services available visit our Luggage Services page.
Please note that Sydney Airport does not have a shrink wrapping service.