How much duty free purchased items can I bring into Australia?
Why do I have to visit a cashier before exiting the carpark when I have pre-booked online?
This is the most effficient way for us to offer special promotions through pre-booked parking with the current equipment in our carparks. But don’t worry, we are upgrading these machines early 2012 which will make the service even better.
What happens if my car won't start at a Sydney Airport car park?
Don't worry. Contact the Car Park Office for assistance.
Are there any smoking areas at Sydney Airport?
Designated smoking areas are very limited at Sydney Airport. The only designated smoking areas are landside as follows:
International Terminal (T1)
Before Customs - The outdoor deck at Terrace Bar (not accessible for travellers waiting in transit)
After Customs - No smoking is permitted
Note: If you are a traveller in transit between flights at International Terminal (T1) there is no area in the terminal where smoking is permitted.
Domestic Terminal (T2)
Before Security - No smoking is permitted inside the terminal
After Security - No smoking is permitted
Can I pre-order items and pick them up upon my return flight to Sydney?
Yes. SYD Airport Tax & Duty Free Stores offer a complimentary Ready for Collection service. For more information refer to the
Ready for Collection page.
I am in the Departures area after Security Screening at the International Terminal (T1). Is there somewhere I can have a shower?
There are shower facilities located near Gate 24 after Customs on Departures level.
Please note there is no facility to rent towels.
What is the Tourist Refund Scheme (TRS) and how do I make a claim?
The Tourist Refund Scheme (TRS) enables you to claim a tax refund on goods purchased in Australia. To claim a refund you must:
1. Spend $300 or more in the one store and get a single tax invoice
2. Buy goods no more than 30 days before departure
3. Wear or carry the goods on board and present them along with your tax invoice, passport and boarding pass to a TRS facility
4. Claims are only available up to 30 minutes prior to the scheduled departure of your flight
The TRS Office at Sydney Airport is located in the SYD Airport Tax & Duty Fre Store located immediately after Customs at T1 International Terminal.
I am a passenger in transit at Sydney Airport with a long wait until my outbound flight departs Sydney. Am I able to leave Sydney Airport then return to catch my outbound flight?
It may be possible to leave Sydney Airport and return for a connecting flight, depending on your circumstances. However it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight. These requirements include but are not limited to:
- Satisfying all security, quarantine, customs and border protection requirements for entering and exiting Australian borders (e.g. appropriate passport, visa, outbound flight documentation as required).
- Satisfying all specific requirements of your airline providing the connecting flight.
- Ensuring you have sufficient time to return to Sydney Airport and complete all steps in order to board your flight on time.
- Ensuring you make appropriate arrangements for any luggage.
I received a parking infringement but I was not driving at the time of the offence or I have recently sold the vehicle?
If you receive a parking infringement notice but were not the driver or you did not own the vehicle at the time of the offence complete a statutory declaration stating the name and address of the driver or owner of the vehicle, and send it to Sydney Airport Corporation Limited by emailing
pins@syd.com.au or sending to PINS C/- Finance Department, Locked bag 5000, Sydney International Terminal NSW 2020
Does Sydney Airport have banking facilities?
ANZ Bank has bank facilities at International Terminal (T1) located on both Departures and Arrivals levels. For more information about the ANZ Bank services at Sydney Airport please visit our
ANZ Bank page.
There are also
ANZ Bank ATMs located throughout International Terminal (T1) and Domestic Terminal (T2),
Travelex multi-currency ATMs and a Westpac ATM located at the International Terminal (T1).
I am a traveller in transit arriving on an international flight to International Terminal (T1) and will be transfering to another international flight leaving from T1. Can I purchase duty free items while I am in the Terminal?
As a traveller in transit you are advised to defer any purchase of duty free items upon arrival at the SYD Airport Tax and Duty Free stores on Arrivals level until after you pass through security screening and into the Departures area. There are restrictions in place for taking
Liquids, aerosols and gels (LAGs) into the Departures area.
Can I pre-book a rental car so I will just need to pick it up upon arrival?
You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.
How can I find the departure gate for my flight?
If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate.
Once you know your departure gate, use the directional signage inside the terminal to help direct you to your gate. You can also use our interactive map to help find the location of your departure gate.
Does Sydney Airport have a free wifi service?
Sydney Airport has a free wifi service in the following locations:
- T1 International Terminal - Throughout the terminal except at gates
- T2 Domestic Terminal - Throughout the terminal
Can I purchase foreign currency at Sydney Airport?
Yes. Travelex has both branches and multi-currency ATMs located throughout the International Terminal (T1) where you can buy a range of foreign currencies.
For more information about Travelex’s foreign exchange services at Sydney Airport visit our Travelex page.
ANZ Bank branches located in T1 on both Departures and Arrivals level also provide foreign exchange services.
How can I get directions to the airport from my location?
What time do the shops and eating and drinking outlets open?
Specific opening and closing times for different outlets vary slightly, however the standard trading times for most retail stores at both International Terminal (T1) and Domestic Terminal (T2) are 6am to 10pm daily.
Visit our
Relax page for opening times of specific retailers
Is there a pharmacy / chemist at Sydney Airport?
There are Airport Guardian Pharmacies at both International Terminal (T1) and Domestic Terminal (T2). For more information about the Airport Guardian Pharmacies and view their locations please visit out
Airport Guardian Pharmacy page.
Does Sydney Airport have a post office?
There is an Australian Post Office Shop located at International Terminal (T1) located before Customs, which offers the full range of post office services. For more information about the Australia Post Office Shop and to view its location, visit the
Australia Post Office Shop page.
What airline lounges are located at Sydney Airport?
There are several airline lounges located at International Terminal (T1) and Domestic Terminal (T2) that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your airline.
International Terminal (T1)
After Customs on airside Departures Mezzanine level via escalators
The Qantas Club - Qantas Airways
Qantas First Lounge - Qantas Airways
After Customs on airside Departures level near gates 50 - 63, via lift or escalators
Air New Zealand Lounge - Air New Zealand
Silver Kris Lounge - Singapore Airlines
The Golden Lounge - Malaysia Airlines
Emirates Lounge - Emirates Airlines
Domestic Terminal (T2)
After Security
The Qantas Club - Qantas Airways
The Lounge - Virgin Australia
The Rex Lounge - Rex Airlines
What happens if I enter the car park by mistake?
If you have entered the car park in error proceed directly to the exit where staff will let you out at no charge.
What quantity of duty free purchased items can I take with me if I am leaving Australia?
You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are going.
Where can I pick up my arriving passengers from the International Terminal (T1) or the Domestic Terminals (T2 or T3)?
For information about picking up passengers at either Sydney Airport Domestic Terminals (T2 and T3) or at International Terminal (T1) please visit our
Dropping Off and Picking Up Page.
What are the height restrictions in place at Sydney Airport car parks?
International Car Park
- Self Park On-Grade (open-air): 3.5 metres
- Multi-Storey Car Park: 2.3 metres
- Pronto! Valet: 2.3 metres
Domestic Car Park
- Multi-Storey Car Park: 2.2 metres
- Pronto! Valet: 2.2 metres
Long Term Car Park
- Unshaded: 3.5 metres
- Premium Shaded: 2.4 metres
If I want to appeal an infringement what do I do?
All appeals must be in writing and either posted to PINS, C
/- Finance Department, Locked Bag 5000, Sydney International Terminal, NSW 2020, or emailed to
pins@syd.com.au.
Where can I print out a document stored on my laptop computer, USB drive or external drive at Sydney Airport?
There are several locations at Sydney Airport which offer a basic printing service, usually for a small fee. These include:
T1 International Terminal
- Australia Post Office Shop - Located on Departures level before Customs near check-in counter J
- Toll Dnata - Located on Departures level near check-in counter D
- Internet kiosks next to Bondi Bar - Located on Departures level after Customs near gate 59
- Brumby’s Go - Located on Arrivals level near Arrivals Area C/D
- Velluto’s Cafe - Located on Arrivals level near Arrivals Area A/B
- Smarte Carte Baggage Storage - Located on Arrivals level opposite Sydney Airport Travel Concierge
Most airline lounges at International Terminal (T1) also provide some form of basic printing service.
T2 Domestic Terminal
- Everywhere Internet - Located after Security near Tap House
Most airline lounges at Domestic Terminal (T2) also provide some form of basic printing service.
Where can I find terminal maps for Sydney Airport?
Visit the
Find page to view interactive and printable Sydney Airport Terminal Maps for International Terminal (T1) and Domestic Terminal (T2). For information about Domestic Terminal (T3) please refer to the
Qantas website.
What are the restrictions for liquids, aerosols and gels (LAGs) in carry on baggage?
For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGs) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.
The rules help protect you from the threat of liquid explosives. For further information on the restrictions visit the
Travel Secure website.
Are there areas at Sydney Airport where I cannot use my mobile phone or camera?
Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas at airports and seaports. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.
Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording in Australian Customs and Border Protection Service controlled areas.
For further information about the Australian Customs and Border Protection Service please refer to their
Guide for Travellers.
Does Sydney Airport have any internet kiosks?
Sydney Airport has internet kiosks in several locations at International Terminal (T1) and Domestic Terminal (T2). Most offer a free internet session for a specific time period. Internet Kiosks are located at the following locations:
International Terminal (T1)
Departures Level - before Customs in the Food Court near Sumo Salad
Departures Level - after Customs near Gate 31
Departures Level - after Customs near Gate 24
Departures Level - after Customs near Gate 53
Domestic Terminal (T2)
Departures Level - "Everywhere Internet" located after Security on the way to Gates 31 - 41
Arrivals Level - Located in the Baggage Claim area near Baggage Carousel 1
Is there undercover parking for bicycles? If so, where is it?
There are several areas to park a bicycle which are undercover. Please visit our
By Bike page for information about bicycle rack locations at Terminal 1, 2 and 3.
How does valet parking at Sydney Airport work?
Valet Parking offers the ultimate convenience, especially if you are in a hurry, have children or heavy luggage. There is Valet Parking for both the International (T1) and Domestic (T2) Terminals.
Just drive into the car park, go to the valet area and the valet attendant will assist you. You will need to hand over your entry ticket and car keys before the attendant will issue you with a claim check and park the car for you.
Is there a medical centre at Sydney Airport where I can see a doctor?
The Sydney Airport Medical Centre at International Terminal (T1) on Level 3 offers a range of medical services for travellers, visitors and staff at Sydney Airport. It is open from 8am to 5pm Monday to Friday only.
The Medical Centre can be contacted on (02) 9667 4355.
What if my passenger’s flight or baggage was delayed and I was waiting for them to arrive?
How do I find my check-in counter at T1 International Terminal?
Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.
Use the directional signage inside the Terminal to help direct you to your check-in counter area. You can also visit our Map page to help you locate your check-in counter.
Is there a service at Sydney Airport to help secure and strap my bag?
Optional bag strapping services are available at Sydney Airport. For more information about the bag strapping services available visit our
Luggage Services page.
Please note that Sydney Airport does not have a shrink wrapping service.