Use our interactive map and directory
Here are some frequently asked questions with answers which may assist you in preparing for a flight from Sydney Airport.
Designated smoking areas are very limited at Sydney Airport
NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.
Sydney Airport has created smoke-free areas at our Arrivals and Departures entrance and exit areas at T1 and T2, clearly marked with signage.
To accommodate smokers, Sydney Airport also provides dedicated smoking areas at both terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.
Smoking is only permitted on the outdoor deck at Terrace Bar on the Departures level, before Customs.
Smoking is not permitted inside the terminal or after Customs.
There are no smoking areas for passengers transiting through T1.
Smoking is not permitted inside the terminal.
NSW Government regulations prohibit smoking within four metres of a pedestrian entry to a building, such as an airport terminal.
To accommodate those who wish to smoke, we have provided dedicated smoking areas outside both terminals and ask smokers to consider the comfort of others and use these facilities. Signage indicating the location of these areas has been installed.
T1 (International) Arrivals - Smoking Areas
T1 (International) Departures - Smoking Areas
T2 (Domestic) Arrivals - Smoking Areas
T2 (Domestic) Departures - Smoking Areas
Yes. Heinemann Tax & Duty Free offers a complimentary Shop & Collect service.
There are shower facilities located near Gate 24 after Customs on Departures level.
Please note there is no facility to rent towels.
For information about duty free restrictions when arriving in Australia please visit our Duty Free Allowances page.
To pre-order your tax and duty free items, visit Heinemann Tax and Duty Free.
The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia.
The TRS office is operated by the Australian Customs and Border Protection Service and is located on the Departures Level just after Customs within the main Heinemnann Tax & Duty Free store.
More information about the TRS.
It may be possible to leave Sydney Airport and return for a connecting flight, depending on your circumstances. However, it is your responsibility to ensure you meet all potential requirements in order to board your connecting flight. These include but are not limited to:
ANZ Bank has bank facilities at International Terminal (T1) located on both Departures and Arrivals levels. For more information about the ANZ Bank services at Sydney Airport please visit our ANZ Bank page.
There are also ANZ Bank ATMs located throughout International Terminal (T1) and Domestic Terminal (T2), Travelex multi-currency ATMs and a Westpac ATM located at the International Terminal (T1).
As a traveller in transit, you are advised to defer any purchase of duty free items until after you pass through security screening and into the departures area. There are restrictions in place for taking Liquids, aerosols and gels (LAGs) into the departures area.
You can purchase duty free items at the Heinemann Tax and Duty Free stores and other shops on the departures level.
You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.
If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate.
Once you know your departure gate, use the directional signage inside the terminal to help direct you to your gate. You can also use our interactive map to help find the location of your departure gate.
Sydney Airport has free wifi throughout T1 and T2.
Travelex has both branches and multi-currency ATMs located throughout the International Terminal (T1) where you can buy a range of foreign currencies.
For more information about Travelex’s foreign exchange services at Sydney Airport visit our Travelex page.
ANZ Bank branches located in T1 on both Departures and Arrivals level also provide foreign exchange services.
For more information about ANZ’s foreign exchange services at Sydney Airport visit our ANZ page.
Specific opening and closing times for different outlets vary slightly, however the standard trading times for most retail stores at both International Terminal (T1) and Domestic Terminal (T2) are 6am to 10pm daily.
Visit the Shop section for opening times of specific retailers.
There are Airport Guardian Pharmacies at both International Terminal (T1) and Domestic Terminal (T2). For more information about the Airport Guardian Pharmacies and view their locations please visit out Airport Guardian Pharmacy page.
There is an Australian Post Office Shop located at International Terminal (T1) located before Customs, which offers the full range of post office services. For more information about the Australia Post Office Shop and to view its location, visit the Australia Post Office Shop page.
There are several airline lounges located at International Terminal (T1) and Domestic Terminal (T2) that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your Airlines.
International Terminal (T1)
After Customs on airside Departures Mezzanine level via escalators
The Qantas Club - Qantas Airways
Qantas First Lounge - Qantas Airways
After Customs on airside Departures level near gates 50 - 63, via lift or escalators
Air New Zealand Lounge - Air New Zealand
Silver Kris Lounge - Singapore Airlines
Emirates Lounge - Emirates Airlines
Domestic Terminal (T2)
The Qantas Club - Qantas Airways
The Lounge - Virgin Australia
The Rex Lounge - Rex Airlines
You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are going.
To purchase duty free items and check the duty free allowances for your destinations visit one of our Heinemann Tax and Duty Free stores.
International At Terminal Car Parks
Domestic At Terminal Car Parks
Blu Emu Car Park
There are several locations at Sydney Airport which offer a basic printing service, usually for a small fee. These include:
Most airline lounges at the T1 International Terminal also provide basic printing services.
Most airline lounges at the Domestic Terminal (T2) provide basic printing services.
Visit the Find page to view interactive and printable Sydney Airport Terminal Maps for International Terminal (T1) and Domestic Terminal (T2). For information about Domestic Terminal (T3) please refer to the Qantas website.
For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGs) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.
The rules help protect you from the threat of liquid explosives. For further information on the restrictions visit the Travel Secure website.
Sydney Airport’s opening times are:
Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas at airports and seaports. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.
Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording in Australian Customs and Border Protection Service controlled areas.
For further information about the Australian Customs and Border Protection Service please refer to their Guide for Travellers.
Sydney Airport has internet kiosks in several locations at the T1 International Terminal and T2 Domestic Terminal.
Departures Level - before Customs in the food court
Departures Level - after Customs near Gate 31
Departures Level - after Customs near Gate 24
Departures Level - after Customs near Gate 53
Arrivals Level - near Exit A/B
There are internet kiosks available on both the arrivals and departures level.
There are several areas to park a bicycle which are undercover. Please visit our By Bike page for information about bicycle rack locations at Terminal 1, 2 and 3.
The Sydney Airport Medical Centre, located on Level 3 at the T1 International Terminal, offers a range of medical services for travellers, visitors and staff.
Opening hours are 8am to 5pm Monday to Friday and 9am to 2pm on Saturdays.
The medical centre can be contacted on (02) 9667 4355.
Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.
Use the directional signage inside the terminal to help find your check-in counter area. You can also visit our Map page to help you locate your check-in counter.
You can also find out your check-in counter before you arrive at the airport by entering your flight details in the free Sydney Airport app for iPhone and Android.
Bag strapping and wrapping services are available at Sydney Airport. For more information, visit our Luggage Services page.