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Lost, delayed or damaged baggage

To report or follow up on a report of any lost, delayed or damaged baggage, your airline is your best point of contact. Please note that your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency. Relevant contacts are listed below.

Airline
Code
Contact
Contact Number
Contact Email
AC
Dnata
61 2 9169 4485
baggageservices@dnata.com
CA
Dnata
61 2 9169 4485
baggageservices@dnata.com
AI
Dnata
61 2 9169 4485
baggageservices@dnata.com
NZ
Dnata
61 2 9169 4485
baggageservices@dnata.com
PX
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
NF
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
D7
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
SB
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
NH
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
AA
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
OZ
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
QH
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
OD
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
BA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
JD
Dnata
61 2 9169 4485
baggageservices@dnata.com
CX
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
5J
Dnata
61 2 9169 4485
baggageservices@dnata.com
CI
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
MU
Dnata
61 2 9169 4485
baggageservices@dnata.com
CZ
Dnata
61 2 9169 4485
baggageservices@dnata.com
DL
Dnata
61 2 9169 4485
baggageservices@dnata.com
EK
Dnata
61 2 9169 4485
baggageservices@dnata.com
EY
Dnata
61 2 9169 4485
baggageservices@dnata.com
FJ
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
FP
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
GA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
HU
Dnata
61 2 9169 4485
baggageservices@dnata.com
HA
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
JL
Dnata
61 2 9169 4485
baggageservices@dnata.com
JQ
Star Aviation
0429 356 421
jqsitbags@staraviationservices.com.au
KE
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
LA
Dnata
61 2 9169 4485
baggageservices@dnata.com
MH
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
ID
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
PR
Dnata
61 2 9169 4485
baggageservices@dnata.com
QF
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
QR
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Rex
ZL
Rex
13 17 13
Please call
TR
Dnata
61 2 9169 4485
baggageservices@dnata.com
3U
Dnata
61 2 9169 4485
baggageservices@dnata.com
SQ
Dnata
61 2 9169 4485
baggageservices@dnata.com
UL
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
TG
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
GS
Dnata
61 2 9169 4485
baggageservices@dnata.com
TW
Dnata
61 2 9169 4485
baggageservices@dnata.com
UA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
VJC
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
VN
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
VA
Virgin Australia
13 67 37
MF
Dnata
61 2 9169 4485
baggageservices@dnata.com