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Lost, delayed or damaged baggage

To report or follow up on a report of any lost, delayed or damaged baggage, your airline is your best point of contact. Please note that your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency. Relevant contacts are listed below.

Airline
Code
Contact
Contact Number
Contact Email
All Airlines
domestic
freight
international
regional
AC
Dnata
1800 452 308
baggageservices@dnata.com
CA
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
AI
Dnata
1800 452 308
baggageservices@dnata.com
NZ
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
PX
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
NF
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
D7
Swissport
61 2 9667 9336
syd.int.baggage@aerocare.com.au
SB
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
NH
Menzies
02 8337 9252
syd.mhl@menziesaviation.com
AA
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
OZ
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
BA
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
JD
Dnata
1800 452 308
baggageservices@dnata.com
CX
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
5J
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
CI
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
MU
Dnata
1800 452 308
baggageservices@dnata.com
CZ
Dnata
1800 452 308
baggageservices@dnata.com
DL
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
EK
Dnata
1800 452 308
baggageservices@dnata.com
EY
Dnata
1800 452 308
baggageservices@dnata.com
FJ
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
FP
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
GA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
HU
Dnata
1800 452 308
baggageservices@dnata.com
HA
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
JL
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
JQ
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
KE
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
LA
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
MH
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
PR
Dnata
1800 452 308
baggageservices@dnata.com
QF
Qantas Baggage
1300 306 980
baggageclaims@qantas.com.au
QFFreight
QFLink
QR
Dnata
1800 452 308
baggageservices@dnata.com
Rex
ZL
Rex
13 17 13
Please call
OL
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
TR
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
3U
Dnata
1800 452 308
baggageservices@dnata.com
SQ
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
TG
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
GS
Dnata
baggageservices@dnata.com
TT
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
UA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
VN
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
VA
Swissport
61 2 9667 9335
syd.int.baggage@aerocare.com.au
MF
Dnata
1800 452 308
baggageservices@dnata.com