Thursday 29 October 2026

Sydney Airport has launched Hosts, a new personalised service designed to support travellers through Sydney Airport's T1 international terminal.

 Available to all international passengers, Hosts is a concierge-style service designed to deliver a seamless airport experience across arrivals, departures and transfers. For departing passengers, a dedicated host provides end-to-end assistance from a dedicated meeting point, through check-in, security screening, border processing and onwards to the lounge or departure gate.

For arriving passengers, travellers are met at the arrivals gate, guided through arrivals and border formalities, receive support with baggage claim and are escorted to their preferred onward transport, helping reduce stress and simplify every stage of the airport journey.

Mark Zaouk, Group Executive Commercial, Sydney Airport, said: "We're focused on making every journey through Sydney Airport as smooth and stress-free as possible.

“We know there’s growing demand for airport services that provide additional support, comfort and convenience, particularly for passengers who may be unfamiliar with the airport, travelling with family, short on time, or simply looking for greater ease at every stage of their journey.”

"The launch follows the recent introduction of Fast Track and continues our focus on giving travellers more choice, greater convenience and a smoother experience through the Australia's busiest international gateway."

Further premium services will be launched at Sydney Airport as part of a broader pipeline designed to strengthen choice, convenience and the overall passenger experience over time.

premiumservices.sydneyairport.com.au/hosts

Images can be found here.

Notes to Editor

How Hosts works*

• Hosts is a premium meet-and-assist service available for international arrivals, departures and transfers through Sydney Airport's T1 International terminal.
• Passengers book the service online in advance and select the option that best suits their travel requirements.
• Each booking is assigned to a dedicated host who is briefed on the passenger's itinerary and service preferences before their journey.
• Hosts meet passengers at an agreed location, including T1 International check-in, Premium Valet or the international arrivals gate.
• The service provides personalised, end-to-end assistance through the airport, helping passengers navigate key touchpoints including check-in, security screening, border processing, baggage collection and wayfinding.
• Depending on the service selected, hosts escort passengers to their departure gate, airport exit or onward flight connection.
• For arriving passengers, hosts meet travellers at the gate and assist them through arrivals and border formalities before accompanying them to their preferred onward transport option.
• The service is designed to reduce stress and deliver a more seamless airport experience for travellers seeking additional support, convenience or peace of mind.

*Service details outlined are indicative. The level of service delivered will vary depending on each guest’s booking. *