Sydney Airport Limited (ACN 165 056 360) and its subsidiaries (“Sydney Airport”, "we" or "us") are committed to protecting your personal information in accordance with the Australian Privacy Principles ("APPs") set out in the Privacy Act 1988 (Cth) ("Act").
2. What personal information do we collect?
3. Information collected in general dealings
Information we may collect about you in general dealings includes: • your name, contact details, date of birth, employment details, employment history, flight details, driver licence number and passport number; • recordings of your image and/or voice through the use of Closed Circuit Television (CCTV) systems, hand held devices (such as a video camera or smart device) and other surveillance devices; • vehicle licence plate numbers; and/or • recordings of your voice from calls to certain airport operations or security telephone lines.
4. Information collected relating to security or airfield operations
In the case of matters relating to security or airfield operations - for example, applications for an Aviation Security Identification Card (ASIC), other forms of identification card or an Authority to Drive Airside (ADA) at Sydney Airport, or as part of our Drug and Alcohol Management Plan (DAMP) - we may collect additional personal information, including sensitive information, in order to manage and administer our business systems and comply with our legislative obligations. This information includes: • your place of birth, country of citizenship and gender; • your photo; and/or • in the case of applications for an ASIC or other form of identification card, your previous residential addresses for the last 10 years, details of previous criminal offences, details of any pending prosecutions, and information provided to us by relevant government agencies (such as the outcome of criminal records checks, security assessments and immigration checks).
5. Information collected in retail and marketing related matters
In the case of retail and marketing-related matters, we might collect additional information such as: • your preferences concerning types of products or services; • the products you purchased at the airport or services used at the airport including amount spent on products/services; • how often you visit the airport; • the frequency of use of certain types of products or services; • the methods, purpose and frequency of travel; • your travel destination or preferred destinations; • number of people travelling with you; • number of people you are meeting or farewelling at the airport; • your income demographics; and • your use of our website, www.sydneyairport.com.au ("Website"), our mobile apps and social media platforms you use. __ 6. Information collected relating to investments in ASX-listed Sydney Airport__
In the case of investment-related matters we might collect information such as: • your bank account details; • your address; and • your tax file number. 7. How do we collect information?
8. Cookies and other online tracking systems
9. What if you refuse to supply information?
Generally speaking, you are not obliged to provide us with personal information about you. However, failure to do so may mean that we are unable to transact business with you, process any application for the issue of an authority, licence, pass or permit, or provide you with an appropriate level of service.
10. Dealing with Sydney Airport anonymously or using a pseudonym
12. How does Sydney Airport use your personal information?
13. When does Sydney Airport disclose personal information to third parties?
Sydney Airport will only disclose your personal information to persons or bodies external to Sydney Airport where permitted by the Act, including in the following circumstances: • where you consent to the disclosure; • in the case of information collected through your application for an ASIC or any other identification card, this may be provided to government agencies from time to time (such as the Commonwealth Attorney-General’s Department (Australian Security Intelligence Organisation or AusCheck), the Australian Federal Police, the Department of Home Affairs (including Australian Border Force), and the NSW Police) for security, law enforcement, customs and immigration purposes; • to our contractors (for the purpose of the services which they provide) so that we can complete a transaction on your behalf, provide you with a service that you have requested or seek your participation in surveys, questionnaires or requests for feedback; • where required by law, including under an order issued by a court or tribunal; or • for law enforcement or safety purposes, or operational purposes for which the information was collected.
14. Disclosure of your personal information overseas
15. Government related identifiers
Sydney Airport may collect government related identifiers (such as your passport number or driver’s licence number). However, we do not use such identifiers as our own identifiers.
16. How does Sydney Airport protect your personal information?
Sydney Airport has implemented security measures which are designed to provide reasonable protection against the misuse, interference or loss of your personal information and to prevent unauthorised access, modification or disclosure of your personal information. These measures include: • network segregation for sensitive information stored electronically, with access restricted to staff holding appropriate positions; • firewalls and login password protocols for all information stored electronically; • secure, access-controlled premises; • limited access locations for information stored as hard copy; • confidentiality provisions in all our employment and service contracts; • registers are maintained of all visitors to any part of our premises where personal information may be stored, and such visitors are required to be accompanied by a member of our staff at all times; and • Sydney Airport also employs secure methods for the destruction or de-identification of personal information, which is undertaken when permitted by law and where such information is no longer required by us.
17. What rights do you have to access and correct your personal information held by us?
Sydney Airport takes reasonable steps to ensure that all personal information that it collects or uses is accurate, up to date and complete. You may request access to, and correction of, any of your personal information held by Sydney Airport, and such access will be provided and corrections made except where Sydney Airport refuses such requests in accordance with the APPs. All requests for access and/or correction will be processed within a reasonable time. In some situations, you may be able to access and correct your personal information directly through our Website. Otherwise, please contact our Privacy Officer by email, phone, fax or mail, if you want to access or correct your personal information. There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in order to recover costs. If Sydney Airport does not agree to provide you with access to your personal information or to amend or annotate the information that we hold about you, you may seek a review of our decision. If Sydney Airport does not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
18. Third party websites
19. How does Sydney Airport control access to CCTV footage?
CCTV footage is released under provision of Sydney Airport’s corporate policy. This policy is written in line with the National Approach to Closed Circuit Television, the Australian Standards for CCTV and the APPs. Aims of the CCTV System CCTV significantly increases the ability to monitor areas of the airport and aims to do the following: assist in the prevention and detection of acts of unlawful interference against aviation; reduce acts of unlawful interference with aviation by deterring potential offenders through fear of detection; assist Government and law enforcement agencies with the detection and identification of offenders; and to aid in a more effective assessment and response to unlawful acts of interference including security, safety and emergency situations. For further information, view the CCTV Fact Sheet. Any other inquiries can be directed via e-mail to firstname.lastname@example.org or by phone on 02 9667 9111.
Complaints about a breach of the APPs, by Sydney Airport, in relation to your personal information, must be made in writing, either to the email or mailing address below. Complaints will be reviewed by Sydney Airport’s Privacy Officer. A response will usually be provided within 30 days of receipt of the complaint by Sydney Airport. If, after following the procedure outlined above, you believe that your complaint has not been satisfactorily addressed by Sydney Airport, you can make a complaint to the Office of the Information Commissioner ("OAIC") at www.oaic.gov.au.
21. Contacting us