Last updated: 8 November 2023
1.2 Currently, our “Online Services” include our:
1.2.1 Website available via https://www.sydneyairport.com.au/ (“Website”);
1.2.2 Free Wi-Fi Service (“Free Wi-Fi”) and free internet services at Sydney Kingsford Smith Airport (“Airport”);
1.2.3 E-mail subscription services;
1.2.4 InfoSyd Portal; and
1.2.5 OurSyd Portal,
that we may offer from time to time.
2. Key terms to note
2.2 You acknowledge that the internet is an inherently insecure communication medium, and your use of the Online Service is at your own cost and risk. You must take your own precautions to ensure that the processes which you employ for accessing and using the Online Services do not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.
2.3 You agree that we, our officers, employees, contractors and agents have no responsibility or liability for any use, misuse, loss, corruption, interception or delay of information or data uploaded, downloaded, hosted or otherwise communicated via the Online Services, except to the extent it arises from fraud, negligence or wilful misconduct by us, our officers, employees, contractors or agents.
2.4 You accept that the Online Services are provided on an ‘as is’ and ‘as available’ basis.
3. Your use of our Online Services
3.1 Unless otherwise specified, we provide our Online Services free of charge. However, your standard mobile network and/or internet charges will apply.
3.2 By using our Online Services, you agree that you will not engage in or contribute to any conduct that is:
3.2.1 disruptive or detrimental to Sydney Airport or the Airport;
3.2.2 disruptive or detrimental to the operation and functionality of our Online Services; or
3.3 You agree that you must not access or use the Online Services in any manner or access websites, content or material via the Online Services that:
3.3.1 could introduce any viruses, worms, trojan horses, cancelbots, time bombs, malicious software or any other computer programming routines that may damage, detrimentally interfere with, surreptitiously or remotely intercept or expropriate any system, data or personal information or interfere with the integrity and/or performance of the Online Services and/or Sydney Airport's other networks and equipment;
3.3.2 could cause Sydney Airport to be in breach of any law or to incur any liability or could violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
3.3.3 engages, contains, depicts, promotes or advocates behaviour which is abusive, harassing, illegal, violent, threatening, insulting, defamatory, libellous, indecent, obscene, racist or otherwise discriminatory, inappropriate or objectionable in any way;
3.3.4 engages in or contains child pornography or other similarly explicit material;
3.3.5 is inaccurate, fraudulent, pornographic, misleading, deceptive or offensive;
3.3.7 infringes any third party's or Sydney Airport’s copyright, patent, trade mark, trade secret or other intellectual property rights;
3.3.8 retrieves, scrapes, or indexes an Online Service or via the Online Services, any content or material using an automated device, software, process or other similar means;
3.3.9 reproduces, republishes, retransmits, modifies, adapts, distributes or translates any content or material on the Online Services without our express written permission (which we will not unreasonably withhold);
3.3.10 seeks reimbursement from any other person for access to an Online Service or on-sells any information obtained from any Online Service;
3.3.11 involves any attempt to access any data or system which you are not authorised to access; or
3.3.12 has (or may have) an unreasonable load on the infrastructure of Sydney Airport’s network or that has the effect of undermining the integrity and/or reliability of our Online Services or damaging or disrupting our Online Services.
3.4 You must not link our Online Services or part of our Online Services to any other website or application without our express written permission (which we will not unreasonably withhold).
5. Copyright and Other Intellectual Property
5.1 Our Online Services and the material and content on our Online Services, including all text, graphics, logos, photographs, images, moving images, videos, sounds and illustrations, are protected by copyright and/or trade mark laws. Your access to the material and content we provide through our Online Services, does not grant you any ownership (or licence, unless otherwise specified) rights in such material and content.
5.2 You are not licensed to use any of our trade marks displayed on our Online Services without our express written permission (which we will not unreasonably withhold).
6. External links, Advertising, Promotions, e-Commerce Offers and Third party Content
6.1 The Online Services may contain, advertise or make available a range of goods and services sold by retailers at or in connection with the Airport. We do not sell these goods and services and make no guarantees, representations, undertakings or warranties in relation to these goods and services, and we do not accept any responsibility or liability for:
6.1.1 the goods and services sold by such retailers, including in respect of the availability, locality, price and quality of such goods and services; and
6.1.2 the accuracy or completeness of information provided via the Online Services about the goods and services sold by such retailers.
6.2 Our Online Services may contain links to external websites operated by third party providers. These external links may allow you to connect with businesses that operate in or around the Airport, including airlines and transport providers. Such external links and external websites are neither reviewed nor examined by us and are provided for your convenience only. The relevant third party provider is responsible for its external link and website, and each will have its own terms and conditions related to your access and use of its website. In accessing and using any external websites, you acknowledge that you do so at your own risk. You additionally acknowledge that it is your sole responsibility to review and comply with those terms and conditions.
6.3 We are not responsible for the content, availability, advertising, goods, services or other materials on the linked external websites and we will not be responsible or liable for any claims arising from, in relation to or in connection with any linked external websites. While linked external websites may be useful to you, we do not recommend or endorse the goods and/or services offered by these third party providers. Please contact the relevant third party provider should any issues arise with their website, including their goods or services.
6.4 Our Online Services may contain third party advertising and promotions (including banner ads and full page advertisements) and other content and material provided by third parties. All third party advertisements and promotions (including referral buttons and embedded hyperlinks) are paid for by the relevant third party and do not constitute a recommendation or endorsement of the promoted good, service, or third party website by us. We do not accept any responsibility or liability for the advertisements on our Online Services, or the information, or goods or services, provided, offered or sold by advertisers or other third parties on, or via links on, our Online Services. The relevant third parties should be contacted directly for any information regarding the advertisement, good or service.
7. Content and Material
7.1 The content and material provided on our Online Services has been compiled for your convenience and includes information sourced from third parties over whom we have limited control. While we make every effort to ensure that the content and material is correct and up-to-date, our reliance on these third parties means that we are not able to guarantee the accuracy of all content and material on our Online Services.
8. Liability and indemnity
8.1 While we have taken great care in the preparation of our Online Services and have endeavoured to provide you with accurate and up-to-date information in good faith, to the fullest extent permitted by applicable law, we do not represent, warrant or guarantee:
8.1.1 the accuracy, reliability, timeliness, completeness, security or suitability of the content or material on our Online Services or that our Online Services are provided or available without errors, omissions or viruses;
8.1.2 merchantability or fitness for any particular purpose of any good or service contained or referred to in our Online Services; or
8.1.3 availability, continuous, uninterrupted, error free, virus free or secure access to and use of our Online Services and the content or material on our Online Services.
8.2 To the extent permitted by law, we, our officers, employees, contractors and agents do not accept any responsibility or liability for any direct, indirect or consequential loss, damage or inconvenience sustained, suffered or incurred by you or any person as a result of your access to and use of our Online Services or your reliance on any content or material on our Online Services, except to the extent the liability arises due to the fraud, negligence or wilful misconduct of us, our officers, employees, contractors or agents.
8.3 To the fullest extent permitted by applicable law, we exclude all implied representations, warranties, terms and conditions of any kind (whether implied by common law, statute or otherwise) and the application or availability of any statutory rights (including any implied representations, warranties, terms or conditions or any statutory guarantees). Where our liability with respect to any statutory rights may not be excluded, but may be restricted or modified by agreement, our liability is limited to:
8.3.1 In the case of the supply of goods (at our election) doing any one or more of the following – the replacement of the goods or supply of equivalent goods or the payment of the cost of replacing the goods or of acquiring equivalent goods or the payment of the cost of having the goods repaired; and
8.3.2 In the case of the supply of services (at our election) doing either or both of the following – the supply of the services again or the payment of the cost of having the services supplied again.
9. Termination and suspension
9.1 We reserve the right to suspend or terminate your use of and/or access to our Online Services at any time for operational, safety or security reasons.
9.2 Without limiting clause 9.1, we reserve the right, in our discretion (acting reasonably), to limit or block your access to:
9.2.3 any websites we consider to be inappropriate, including sites which contain or promote gambling, pornography, sexually explicit material, drug use, violence, terrorism, racial vilification, harassment or discrimination of any kind or spam or anything in breach of any law or regulation.
11. Investigation by Authorities
11.1 We reserve the right to act in any appropriate manner, where there are reasonable grounds for suspecting illegal or unacceptable usage of the Online Services, including, co-operating fully with Commonwealth and/or State law enforcement bodies investigating unlawful behaviour on or via the Online Services.
12. Additional Terms relating to Free Wi-Fi
12.1.2 We reserve the right to limit, restrict or suspend access to or the availability of, the Free Wi-Fi, in whole or in part, at any time for operational, safety or security reasons (including for any maintenance).
12.1.3 You acknowledge and agree that:
(a) you access the Free Wi-Fi at your own risk and that the Free Wi-Fi is not supplied for the purpose of or suitable for supporting, continuous, uninterrupted, error free network connectivity or large amounts of downloading;
(b) the Free Wi-Fi provides unencrypted wireless access to the internet and you are responsible for the security of your Device and any transmissions made or received during your use; and
(c) you are responsible for taking any necessary security precautions to protect your Device against the risks of malicious activities, including hacking, viruses, eavesdropping, and all other such hazards.
12.1.4 To log out of the Free Wi-Fi, close your internet browser. You will be automatically logged out of the Free Wi-Fi if:
(b) no activity is detected from your Device for a continuous period of time (as reasonably determined by us from time to time) while logged in to the Free Wi-Fi;
(c) you leave the Airport; or
(d) you exceed the time limit (as reasonably determined by us from time to time) per Free Wi-Fi session.
12.1.5 If you are in the process of downloading a file and you are logged out of the Free Wi-Fi, your partially downloaded file may not be recoverable and we are not in any way responsible or liable for any loss suffered, incurred or sustained by you for this reason.
12.1.6 We do not provide power, information technology advice or assistance to any user of the Free Wi-Fi.
12.1.7 You must not gain or attempt to gain unauthorised access to the Free Wi-Fi.