• BizTweet flight information service expanded to Facebook Messenger
• Latest flight updates delivered direct to travellers’ devices to help them plan their trip
• Part of Sydney Airport’s technology strategy to enhance the airport experience

Sydney Airport now offers its customers real time flight updates via Facebook Messenger through its partnership with BizTweet.

Sydney Airport Managing Director and Chief Executive Officer Kerrie Mather said the airport is proud to use the latest technology to enhance customer service.

“Sydney Airport’s technology strategy seeks to make our passengers’ journey from planning to departure more seamless,” Ms Mather said.

“We’re pleased to be able to offer our 43 million passengers a year relevant, personalised flight information throughout their journey via the BizTweet platform.

“This expanded service means travellers now have access to the latest flight updates in the palm of their hand through their social media channel of choice.”

Passengers using Sydney Airport’s flight updates service on Facebook Messenger will also have access to special retail and dining offers and relevant terminal information.

BizTweet is an automated flight information service available to Sydney Airport customers via Twitter and now Facebook Messenger. It provides flight and gate information, plus departure and arrival times for domestic and international flights. Chief Executive Officer of BizTweet Paul Brugger said the company is proud to partner with Sydney Airport.

“BizTweet's technology now includes Facebook chat functionality incorporating website links, automated updates and assistance buttons. This means that passengers using the automated service at Sydney Airport will receive relevant, real-time communications direct to their device.”

Travellers can register for flight updates via Sydney Airport’s website and by sending a message with their flight number to flySYD on Facebook Messenger or tweeting @flySYD on Twitter.

Twitter: https://twitter.com/flySYD
Facebook Messenger: https://www.facebook.com/flySYD

Sydney Airport has implemented a range of technology solutions to enhance the airport experience, including upgraded free Wi-Fi, self-service check-in, automated bag drops, SmartGates, Google and Baidu Maps, real-time queue measurement and multilingual wayfinding e-directories.

Sydney Airport is also Australia’s leading airport for social media followers, with around 187,000 followers across Twitter, Facebook, Instagram and LinkedIn.