Monday 2 March 2026

Sydney Airport has partnered with global travel services provider WeKnow to deliver a new premium taxi and Uber booking service at the T1 International terminal, offering arriving passengers a faster, more seamless way to book their journey from the airport.

WeKnow allows passengers to pre-book and pre-pay for onward travel via taxi and Uber through a single, easy-to-use platform. Bookings can be made via multilingual digital self-service kiosks located in the international arrivals baggage reclaim area, or at one of two staffed WeKnow desks in the arrivals hall.

The initial launch includes premium taxi brands GM Signature and 13 Cabs Silver Service as well as Uber, and in the future it is anticipated that WeKnow will add additional services including limo transfers, shuttle services, public transport tickets and a broader range of travel services including tickets for attractions, city tours, concerts and theatres.

Mark Zaouk, Sydney Airport’s Group Executive Commercial, said: “The introduction of WeKnow reflects Sydney Airport’s focus on improving the end-to-end passenger journey.

“Arriving passengers want simple, reliable choices when they land, and WeKnow brings a range of transport booking options together in one place.

“By offering access to premium taxi brands like GM Signature and 13 Cabs Silver Service along with Uber in this first phase, the service provides greater choice, certainty on price and, for taxi customers, priority pickup from dedicated bays at our international terminal.

“Our vision is for WeKnow to offer a growing range of transport and concierge options over time, giving passengers genuine choice and flexibility when travelling from the airport, while also making it easy to book attractions and experiences across Sydney.”

NSW Taxi Council CEO, Nick Abrahim said: "The WeKnow launch is a welcomed initiative by the NSW Taxi Council, making it easier for passengers to access their taxi, even before they head out of the terminal.

“Taxis play a vital role for passengers coming through Sydney Airport, whether it be tourists, visitors or returning locals, we want to ensure that you have a seamless and positive experience, each and every time.

“We commend Sydney Airport, WeKnow, 13 Cabs Silver Service and GM Cabs for all working collaboratively to deliver this exciting and innovative solution for members of the travelling public."

Two dedicated WeKnow pickup bays will operate at the T1 taxi rank, providing WeKnow taxi customers with priority access to premium taxi services and the ability to bypass peak-time queues.

Beyond transport, the integrated digital platform and kiosk experience will also allow passengers to book popular Sydney tourist attractions, tours and visitor experiences in one convenient location, making it easier to plan their stay immediately upon arrival.

How the WeKnow service works

Passengers book their onward journey at a WeKnow digital kiosk in baggage reclaim or at a staffed WeKnow desk in the arrivals hall

• The service is prepaid, with customers paying the full fare plus a booking fee at the time of booking
• Passengers can book taxi or Uber via the WeKnow platform
• Taxi bookings are fulfilled by GM Signature and 13 Cabs Silver Service vehicles with trained, regulated drivers
• Taxi customers receive a printed ticket with a unique booking code, plus optional SMS and email confirmation
• Taxi passengers proceed to the dedicated WeKnow pickup bays at the T1 taxi rank, present their ticket and depart
• Passengers can also book selected Sydney attractions and visitor experiences through the same platform

Subject to trial outcomes, future expansion may include potential rollout to other terminals, including Domestic, ensuring more passengers can access a broad and integrated range of ground transport and tourism options.

A globally established model

WeKnow operates at major international airports including London Heathrow Airport, where it provides passengers with access to onward transport options through staffed desks and digital kiosks in arrivals terminals. Similar models operate across Europe and North America, supporting millions of passengers each year.

WeKnow CEO Peter Buchanan said: “WeKnow is delighted to be partnering with Sydney Airport to bring our unique platform of physical and digital services to passengers and to create a world class arrivals experience that includes a wide range of onward travel options as well as hotels, tours, attractions and more.

“With 25 years’ experience, WeKnow understands the pressures and challenges people can face when arriving in an airport and we seek to ensure they receive a warm welcome along with all the information and support they need.”

The Sydney Airport WeKnow service will initially operate as a trial at T1 International, with onsite customer support available daily to assist passengers. Customer service staff who speak multiple languages, including Chinese (Cantonese and Mandarin), Filipino and Nepali, ensuring international passengers receive clear guidance and personalised assistance upon arrival.

For more information, passengers can visit sydneyairport.com.au or speak with a WeKnow team member in the international arrivals hall.