Commercial vehicles

Information for taxi drivers

Sydney Airport have introduced improved Taxi Short Fare arrangements at the airport. Taxi networks and drivers will experience a number of benefits from the new system including:

  • Introduction of GPS technology operated out of Sydney Airport’s Landside Operations centre;
  • New short fare boundaries (developed in consultation with the NSW Taxi Council and NSW Taxi Operator and Driver Association);
  • New dedicated short fare lane at T2/T3 for returning taxis;
  • Time for drivers to return to Sydney Airport increased from 26 minutes to 40 minutes;
  • More information for drivers with a driver facing screen at T2/T3 taxi holding bay exit;

Note that the existing arrangement where taxis picking up short fares at T1 return to T2/T3 will remain unchanged. Taxis will use the new dedicated short fare lane at T2/T3, which will display taxi information on the new driver facing screen.

To help us get the most of this approach, there are a few things you need to know:

  • you'll need to approach our licence plate cameras at a speed below 5km/h;
  • you should maintain a three-metre gap between your vehicle and the vehicle in front of you when approaching the camera;
  • the licence plate camera works best when you have a reflective licence plate, which is clean and free from damage;
  • if your licence plate is unable to be read by the camera, you won't be able to take advantage of the short fare system, and won't be provided access to the taxi rank as a short fare.

FAQs

Why can Sydney Airport charge transport operators?

We charge transport operators a small fee to reflect the cost of providing facilities. Ground transport revenue is reinvested into major projects and roads in and around the airport precinct.

Why are users charged to access the airport?

We provide infrastructure and services to support thousands of taxi drivers that operate on-airport. Access fees are reinvested in new capacity and improvements for drivers and passengers, as well as day-to-day kerbside and traffic management.

Will I know if I am not a short fare before I get back to the Taxi Short Fare lane?

No. As a guide please use the map on the reverse of this flyer showing the new Taxi Short Fare boundaries. Further, there will be a new driver facing screen displaying all your information including departure time, return time and whether you are within or outside the boundary.

Will I have more time now?

Yes, to improve the customer experience and driver convenience the return time has been increased from 26 minutes to 40 minutes.

Who makes the decision on my short fare?

The Landside Operations Centre which will have enhanced CCTV monitoring.

How will I know which terminal to go to?

There will be a new driver facing screen at the T2/T3 holding bay with all your short fare taxi information. The Landside Operations Centre will direct you using the driver facing screen.

What if I am back within time, but leave the boundary?

Your short fare will be a fail and you will be directed to recirculate to the back of the queue.

What if I stay within the boundary but go over the time?

Your short fare will be a fail and asked to recirculate to the back of the queue.

More information on taxi operator accreditation can be found on the Transport for NSW website.