Innovation and technology

Digitisation and technology have the potential to transform the customer journey, optimise airport systems and personalise the travel experience.

We’re committed to embracing innovation and technology across the business and continuously look for new and improved ways of doing things. We see opportunities to adopt innovative solutions that enhance the passenger experience, improve the operations of the airport and allow us to engage more effectively with our community.

Technology enables Sydney Airport to provide leading customer service and commercial results. We recognise the role technology plays in improving the productivity of the airport and the importance of maintaining flexible and resilience infrastructure and technology platforms to adapt to change rapidly.

To read about our performance in this area, see our Sustainability Report.