• Aviation Security Identification Cards (ASICs) - for people working at the airport who require unescorted access to security-controlled areas
• Landside Terminal Cards - for people working at the airport who don’t need to enter security sensitive areas
• Access control cards - for airport staff holder other Issuing Body ASICs
• Visitor Passes - single day and multiday visitor passes. The sponsor must be present with the visitor before a VIC is issued
• Lost Property - this service is also is also managed within the airport services centre. More information can be found on our Lost Property page.
• SYD Aware - all workers who hold or are issued a SYD ASIC, Landside Terminal, or Access Control Card are required to complete SYD Aware training. Click here for more information on SYD Aware.
• AIRDAT Passport - a web-based system that provides airports and their stakeholders with an intuitive and user-friendly solution for managing their airside driver permits, test bookings, inductions and training requirements all in one locations. Click here to download a step-by-step guide on using AIRDAT Passport, including logging in for the first time and making assessment bookings, and /or completing inductions and training.

Office location

All ID and access services, including lost property and visitor passes, are located within the Airport Services Centre. There are two Airport Services Centres at Sydney Airport. One is located on level 3 of the T1 International terminal (near the medical centre) and the other is located at the T2 Domestic terminal after security (behind the food court).

General opening hours

Holiday Opening Hours: ID and Access Services will close from 13:00 on Friday 22 December 2023 and will reopen Tuesday 2 January 2024. Limited services will be available at T1 on 27, 28 and 29 December.

All ID and access services, including lost property and visitor passes, are available during the hours below:

• Monday - Friday: 08:00* to 16:00
• Saturday - Sunday: CLOSED
• Public Holidays*: CLOSED

*The Airport Service Centre at T1 will open at 09:00 and the one at T2 at 09:30 on the third Wednesday of each month. The dates where this will occur can be found below:

International Precinct After Hours Services

Visitor passes and lost property collection services are available from the Airport Services Centre on level 3 of the T1 International outside these hours.

Domestic Precinct After Hours Services

Visitor passes can be issued from the arrivals level of the T3 Domestic terminal from 16:00 - 08:00.

Contact ID and Access Services

Please call us on +61 2 9667 9301 or email us on idservices@syd.com.au.