The AWP process has now moved to an online system and word document applications will no longer be accepted.

To submit an AWP, please log into infoSYD and follow the instructions on the Airport Works Plan tile.

What is a shutdown?

A shutdown is a services isolation that has the potential to impact a separate stakeholder than the stakeholder requesting the works, or an isolation where the impacts occur in a shared area. A shutdown requires review and go-ahead by the Sydney Airport Asset Manager and final approval in the form of a Shutdown AWP.

Example - an isolation that impacts terminal bathrooms or street lighting will always be considered a shutdown, even if the isolation occurs during curfew hours.

Types of Shutdowns

  • LV – Low Voltage
  • HV – High Voltage
  • Hydraulic
  • HVAC – Heating, Ventilation, and Air Conditioning

What is a Local Isolation?

A services isolation that will only impact one stakeholder and be contained to one specific area e.g. tenancy or worksite. The stakeholder impacted must be the same stakeholder as the one requesting works. There must be Nil potential to impact other stakeholders. A local isolation is not considered a shutdown and simply needs to follow the Sydney Airport Isolation procedures. Example - an isolation of a LV tenancy board where impacts are contained to the tenancy, and the works are requested by that tenant.

Sydney Airport Shutdown Facilitator

The Shutdown application must be reviewed and approved for processing by a designated Sydney Airport Shutdown Facilitator. For project related works, this will most likely be the Sydney Airport Project Manager. For maintenance works, this will be the Sydney Airport Contract Manager. For works on behalf of a retail tenancy, it will be a member of the Sydney Airport Retail team. For works on behalf of a property tenancy, it will be a member of the Sydney Airport Property Team. For technology, a member of the Sydney Airport Technology team, and so on.

How do I apply?

Applying for a Shutdown requires the contractor to complete a thorough investigation of services that will be impacted ensuring that all mandatory fields are actioned.

For the process to be successful it’s important that Shutdowns are identified as early as possible to ensure adequate timing for approval. The process for approval includes ensuring that all impacts are recognised, stakeholders consulted and acknowledged, shutdown risk assessed, and controls implemented. If you do not allow enough time or information for your Shutdown to be approved, it may lead to your works being delayed, rescheduled, or cancelled. For LV shutdowns, a clear copy of the LV schedule must be included with the application. A location plan showing the impacted area may be required. Contractor is identified and outline all isolation points.

For Hydraulic shutdowns, a location plan showing isolation points will be required. During peak passenger periods such as school holidays, there is a No-Shutdown freeze period. Speak to your Sydney Airport facilitator.

Shutdown applications must be received with as much notice as possible. The approval process is 10 working days. For any Shutdowns submitted less than 5 business days’ notice will need to go through a change authorisation in addition to the process with a separate approval.


  • Register for infoSYD

  • Once registered for InfoSYD, you will need to request access to the application. The instructions for requesting access are available here. Upon approval, you will receive an email message confirming that your access has been granted. A new Airport Works Plan (AWP) & Shutdowns tile will now be available in your InfoSYD portal. Click the tile to open the application.

Help and Support

If you have any questions about filling out the appropriate application, please telephone during business hours Monday to Friday between 9am and 5pm on +61 2 9667 9779 or you can send us an email Voicemails and emails received after 5pm will be answered on the next business day.

If you are experiencing technical problems with the application, please email a screen shot to assist in diagnosing the problem. Email support is available Monday to Friday between 9am and 5pm excluding public holidays.