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Introducing Digital Concierge

Effortless luxury shopping begins with the new digital concierge service for the T1 luxury retail precinct at Sydney Airport.

Shop with confidence and enjoy the ease of tax-free shopping by chatting directly with your preferred brands and reserving your favourite luxury items ahead of your next flight.

Chat direct with your favourite brands

Speak with brand representatives to shop and reserve your items.

Reserve tax-free luxury favourites

Save time with seamless tax-free shopping ahead of your flight.

Effortless pick-up before your flight

Collect your luxury items direct from store conveniently before boarding.

Featured brands

Digital Concierge - Frequently Asked Questions

What is Digital Concierge?

Digital Concierge is a service that allows passengers to connect directly with luxury retailers in Terminal 1 at Sydney Airport.

Through this platform, you can chat with participating retailers to check stock availability, reserve tax-free items, and conveniently collect your purchases before departure.

What retailers are participating in the program?

Digital Concierge is available for select retailers in the T1 Luxury Precinct. The full list of participating retailers can be found under the 'Featured Brands' section above.

What messaging platforms does Digital Concierge support?

You can connect with participating retailers via WhatsApp and WeChat.

What hours is the service available?

Availability depends on each retailer’s operating hours. As a general guide, the service is accessible during the store’s regular opening hours.

How far in advance can I reserve items?

Reservation timeframes vary by store. For specific details, please contact the retailer directly to confirm their reservation and collection policies.

What if I need to change or cancel my reservation?

If your travel plans change or you need to update your reservation, please contact the retailer directly to modify or cancel your order.