Promotion Name

SYD Customer Survey Competition (“Promotion”).

Promoter

The Promoter is Sydney Airport Corporation Limited (ABN 62 082 578 809) of 10 Arrivals Court, Mascot, NSW 2020 (“Promoter”). For enquiries about this Promotion please contact: +61 2 9667 6111 from 8.00 am to 4.30 pm Monday to Friday or customer.experience@syd.com.au.

Promotional Period

The Promotion will commence at 00:00am AEST on 18 August 2025 and end at 11:59am AEST on 30 September 2025, and thereafter be conducted on a quarterly basis each year using the following timeline:

(each, a “Promotional Period”).

Eligible Entrants

The Promotion is open to residents in all Australian States and Territories over the age of 18 years old (each, an “Eligible Entrant”).

Employees and their Immediate Families (as defined in clause 2) of the Promoter or any of its parent companies, subsidiaries or affiliated companies, or of any agencies or contractors associated with the Promotion, are ineligible to enter the Promotion.

How To Enter

To enter, Eligible Entrants must undertake the following steps during the Promotional Period:

(a) scan the SYD Passenger Experience Survey QR Code displayed in and around Sydney Airport; (b) complete the SYD Passenger Experience Survey; (c) proceed to the Promotion entry page, answer the SYD Passenger Experience Survey promotion question “If you could make one change to improve your experience today, what would it be?” in 25 words or less and input the requested personal information including first name, last name, an Australian mobile number, email address; (d) check the boxes agreeing to (i) these Terms and Conditions, (ii) Sydney Airport Privacy Policy (available at: www.sydneyairport.com.au/info-sheet/privacy), and (iii) the Sydney Airport Online Terms of Use (available at: www.sydneyairport.com.au/info-sheet/terms); and (e) submit the completed entry form,

(together, the Entry Requirements).

Once an Eligible Entrant has completed the steps to satisfy the Entry Requirements, they will receive one (1) entry into the Promotion (an Entry).

Number of Entries

Eligible Entrants may only submit one (1) Entry per Promotional Period. If the Promotor receives two (2) entries from an Eligible Entrant, the entry received first in time will be entered into the Promotion and if it is found to be a valid Entry the second entry will be disqualified from the Promotion.

Winner Selection

The judging of entries will occur at Sydney Airport, 10 Arrivals Court, Mascot NSW 2020 within seven (7) business days of each Promotional Period ending.

Each Entry will be judged based on a total of up to 100 points using the following judging criteria:

(together, the “Judging Criteria”).

A panel of three (3) judges appointed by the Promoter will judge each Entry (“Judging Panel”). Each Entry will be individually judged based on the Judging Criteria and the Judging Panel will determine the winner/s of the Promotion based on the highest number of points allocated according to these criteria in its sole discretion (“Winner/s”). In the event that two entries receive the same score, the Promoter will award the Prize to the Entry with the higher score for the “Actionability” criteria.

The Judging Panel will select one (1) Winner per Promotional Period.

The Judging Panel’s decision is final and no correspondence will be entered into. The Promotion is a game of skill and chance plays no part in determining the Winner/s.

The Judging Panel may select additional reserve entries which it determines to be the next best entries based on the Judging Criteria, and record them in order, in the case an invalid entry or ineligible entrant is selected as a Winner (“Reserve Entries”).

Notification of Winners

Winner/s will be contacted by email within seven (7) business days of their selection as a Winner.

If a Winner does not respond to the first contact attempt, they will be contacted one (1) further time by phone and email, and if they have not responded to the Promoter within ten (10) business days of the second attempt, or if an invalid entry or ineligible entrant is selected as a Winner, the next Winner will be selected from the Reserve Entries.

Winner/s from Reserve Entries will be contacted in the same manner as described above.

Announcement of Winner/s Publication Details

Winner/s will have their first and last name published on the SYD Customer Service Survey Competition website www.sydneyairport.com.au/survey within two (2) business days of being selected as the winner.

Claiming Prizes

Winners are required to respond to the Promoter by the time indicated in the "Notification of Winners" section above and provide reasonable evidence of their identity to claim their Prize.

The Prize will be transferred to the Winner within 28 days after the Winner is selected, or if not practicable, as agreed between the Promoter and Winner.

Prize

The Winner will win an AUD $1,000 Vault Pays-enabled Prepaid Mastercard gift card (“Prize”). The total value of the Prize pool is AUD $1,000 per Promotional Period. The value of each Prize and the Prize pool is based on the recommended retail price of the Prize(s) in Australian dollars as at the date of these Terms and Conditions and the Promoter takes no responsibility for any change in value.

The Prize can only be awarded via SMS to a valid Australian mobile phone number. The e-gift card can be used in-store once added to a mobile phone digital ‘wallet’ (Australian accounts of Google Pay, Apple Pay or Samsung Pay) at contactless point of sale terminals, or you can use your e-gift card online.

Any ancillary costs associated with redeeming the Vault Pays-enabled Prepaid Mastercard e-gift card are not included. The Vault Pays-enabled Prepaid Mastercard e-gift card must be activated within two (2) months of issue by following the instructions in the SMS sent to the Winner, or the card may be cancelled. The e-gift card is valid for twelve (12) months after activation. At expiry of the Vault Pays-enabled Mastercard e-gift card, any unused balance will be forfeited. The Winner will not receive notice prior to expiry. Card expiry and balance can be found on your mobile device in your digital wallet. The Vault Pays-enabled Prepaid Mastercard e-gift card is issued by EML Payment Solutions Limited (ABN 30 131 436 532) AFSL 404131 pursuant to license by Mastercard. Please visit www.vaultps.com.au/terms for full e-gift card terms and conditions. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

If any Prize (or part of a Prize) is unavailable for any reason, the Promoter, in its sole discretion, reserves the right to substitute that Prize (or the relevant part of the Prize) with another Prize to the equal or greater value or specification, subject to the approval of any relevant authority.

Terms and Conditions

1. By entering this Promotion, entrants acknowledge that they have read, understood and agree to these Terms and Conditions. The Competition Details section forms part of these Terms and Conditions. Any capitalized terms used in these Terms and Conditions have the same meaning given in the Competition Details, except where stated otherwise.

Eligibility

2. For the purposes of determining Entrant eligibility:

a. “Employees” means any directors, officers, management, employees, consultants, contractors or other individuals who perform work under the control of another in exchange for payment or on a volunteer basis; and

b. “Immediate Families” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child, parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin, and those persons include natural and non-natural relations (in the reasonable opinion of the Promoter).

Entries

3. Entrants are required to take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. For the purposes of these content requirements, “entry content” includes any content (including text, photos, videos and email messages) that entrants submit, upload, transmit, publish, communicate or use in connection with their entry into the Promotion.

4. An entrant's entry must not include, and the Promoter will consider ineligible, any entry which contains:

a. any content that is offensive, inappropriate or otherwise in breach of these Terms and Conditions;

b. any image or voice of any other person without that person's express consent. Entrants warrant that if any such content is included, they have obtained the express consent of the relevant person;

c. any content that contravenes any law, infringes the rights of any person or is obscene, potentially defamatory, discriminatory, indecent or otherwise objectionable or inappropriate (which includes, without limitation, any content involving nudity, malice, excessive violence or swearing); and

d. any literary, dramatic, musical or artistic work, any audio-visual or sound recording, or any other item in which copyright subsists, unless the entrant is entitled to do so. If an entrant has any doubts about whether they have the right to include any content (for example, recorded music) they must not include it. By including any such content in their entry, the entrant warrants that they have the permission of the relevant copyright owner to do so and that this permission allows the Promoter to use the entry in accordance with these Terms and Conditions.

5. Incomplete and indecipherable entries and any entry which has incorrectly entered personal information or contact details may be deemed an invalid entry. No responsibility is accepted by the Promoter for late, lost, misdirected, ineligible or illegible/inaudible entries (including lost, stolen, forged, defaced or damaged proof of entry or any failure to comply with entry requirements stipulated in the Competition Details).

6. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter the Promotion repeatedly is prohibited and any entries submitted using such means are invalid.

7. Entries must be received by the Promoter and will be deemed to have been received at the time of receipt by the Promoter. Online and other electronic entries are deemed to have been received at the time of receipt into the Promotion database and not at the time of transmission by the entrant.

8. Any costs associated with accessing the Promotion website are the entrant’s responsibility and are dependent on the internet service provider used. Entrants must submit their entries manually using an internet browser.

Promoter’s Rights

9. The Promoter’s decision in relation to any aspect of these Term and Conditions and the Promotion is final and binding on every person who enters. No correspondence will be entered into.

10. The Promoter reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe is ineligible, has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other misconduct deemed to jeopardise fair and proper conduct of the Promotion. Errors and omissions may be accepted at the Promoter's sole discretion. Delay or failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

11. If there is a disagreement or dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant and require entrants to provide reasonable proof that they meet the eligibility requirements for entry to the Promotion.

12. The Promoter may, in its sole discretion, declare any or all entries made by an entrant invalid, and/or prohibit further participation by an entrant in this Promotion or a prize event/activity if the entrant:

a. disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion;

b. submits an entry that is not in accordance with these Terms and Conditions or tampers with the entry process; or

c. engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter's goodwill or reputation.

13. Errors and omissions may be accepted at the Promoter's sole discretion. Delay or failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

14. All entrants acknowledge that the Promoter can rely on these Terms and Conditions even if the Promoter only learns of a person’s ineligibility after the Promoter has awarded a prize to the ineligible person. Return of the prize or payment of its equivalent value to the Promoter may be required by the Promoter if this occurs.

15. Each entrant is responsible for ensuring their familiarity with these Terms and Conditions at the time of participation. The Promoter’s decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of these Terms and Conditions generally.

16. CAUTION: Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to refer the matter to law enforcement authorities and/or to seek damages or such other civil remedies as the Promoter may determine from time to time to the fullest extent permitted by law.

Prizes

17. The Prize(s) and parts of the Prize(s) is/are not transferable or exchangeable and cannot be taken as cash (unless the Prize is cash). If a Prize (or part of a Prize, is unavailable for any reason, the Promoter, in its sole discretion, reserves the right to substitute that Prize (or the relevant part of the Prize) with another Prize to the equal or greater value or specification, subject to the approval of any relevant authority. The Promoter and its representatives will not be liable for any damage to or delay in transit of Prizes.

18. If the Prize includes travel or events, the Prize must be booked and completed as specified in the “Prize” section of the Competition Details and any other written specifications from the Promoter or by the supplier(s) of the Prize on claiming the Prize. Any travel companion(s) must be over 18 unless the Winner of the Prize is the parent or legal guardian. All costs associated with a travel Prize which are not expressly stated in the Competition Details as being included in that Prize (including additional spending money, passport and visa costs, transfer costs, meals, taxes, insurance, luggage costs and all other ancillary costs) are the responsibility of the Winner and any travel companion(s). The Winner and any travel companion(s) are responsible for ensuring they have all necessary travel insurance (if not included in the Prize) and documents to travel to the relevant place(s) (including passports and visas, if required). Any alterations or extensions to confirmed Prize details must be approved in advance by the Promoter (at its sole discretion) and will be at the expense of the Winner and any travel companion(s). The Winner is responsible for ensuring that they and any travel companion(s) are fit to travel and have received appropriate immunisations and/or health checks prior to taking the Prize. The Promoter is not responsible for the cancellation, delay or rescheduling of any part of a travel Prize, including due to an event of war, terrorism, state of emergency, disaster, pandemic or other event outside the reasonable control of the Promoter (“Force Majeure Event”) or any costs incurred by the Winner or any travel companion(s) as a result (including accommodation costs) will be the responsibility of the Winner.

19. In the event the Promotion or the Prize is impacted by a Force Majeure Event, the Promoter reserves the right to cancel, terminate, modify or suspend the Promotion or the Prize (as applicable), subject to the approval of the relevant authorities in the Relevant States/Territories, if required.

20. If a Prize includes voucher(s), each voucher is only valid until the voucher expiry date specified on the voucher or by the supplier of the voucher, and is subject to any terms and conditions imposed by the supplier. Once transferred to the Winner, the Promoter is not liable for any voucher that has been lost, stolen, forged, damaged or tampered with in any way. Any unused balance of a voucher will not be awarded as cash.

21. If a Prize includes ticket(s), each ticket is only valid for the date or period specified on the ticket or by the supplier of the ticket, and is subject to any terms and conditions imposed by the supplier. Once transferred to the Winner, the Promoter is not liable for any ticket that has been lost, stolen, forged, damaged or tampered with in any way.

Limitation of Liability

22. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, communication network, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination of those things, including any error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise, injury or damage to entries or to entrants' or any other person's computer related to or resulting from participation in or down-loading any materials in this Promotion. If the Promotion is not capable of being conducted due to circumstances beyond the Promoter's control, including due to any technical or communications problems, the Promoter reserves the right to amend, suspend or cancel the Promotion subject to approval from any relevant authority.

23. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any injury, illness or death or any expense, loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Promotion, including (but not limited to) where arising out of any of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any tax liability incurred by a Winner or entrant; or (f) use of the Prize.

24. To the extent permitted by law, the Promoter and its associated related bodies corporate, agencies and contractors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of opportunity), expense, damage, injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using any Prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).This clause will not apply to the extent the Promoter has contributed to or caused such loss, expense, damage, personal injury or death. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer rights or guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia.

Marketing and Privacy

25. If requested by the Promoter, entrants and Winners (and their travel companion(s), if applicable) agree to participate in all reasonable promotional activity (such as publicity and photography, interviews and promoting the Winners’ entries) surrounding this Promotion or their winning of a Prize, free of charge or compensation, and they consent to the Promoter and its associated related bodies corporate, agencies and contractors using their name and image in promotional material relating to this Promotion.

26. The Promoter is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). The Promoter collects personal information to conduct the Promotion and may, for this purpose, disclose such information to third parties as required for the provision of the Prize. The Promoter may disclose the information for those purposes to its related bodies corporate, agencies and contractors and State and Territory regulators as required under relevant lottery legislation. The Promoter will handle personal information in accordance with its privacy policy, which can be viewed at www.sydneyairport.com.au/info-sheet/privacy. To request access to, or to update, personal information the Promoter holds about them, entrants can contact the Promoter at privacy@syd.com.au . If entrants do not provide the information requested, they will not be able to enter or claim a prize in the Promotion.

27. In addition to the privacy terms set out above, if the entrant has ticked the "opt-in" box for receiving marketing materials as part of the entry process, the Promoter may also use the personal information provided by the entrant to send communications to the entrant such as news, updates, promotions and other marketing materials from the Promoter and its affiliates and partners, including about the Promoter’s products and services (including via electronic means), and may disclose the information to its related bodies corporate, agencies and contractors (including call centres, advertising agencies and direct mail houses) the Promoter engages for that purpose.

General

28. The Promoter may (but is not obligated to) communicate or advertise this Promotion using Facebook, Instagram or other social media platforms. However, the Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other social media platform. Entrants are providing their information to the Promoter and not to any such social media platform. Each entrant fully releases any such social media platforms from any and all liability in connection with this Promotion.

29. The Promoter and each of its related bodies corporate and their respective directors, officers, employees, agents and contractors accepts no responsibility for any financial or tax implications arising out of the Prize or the Promotion. Winners should obtain independent advice on any financial or tax implications that may arise as a result of accepting the Prize.

30. If any dispute arises between the entrant and the Promoter concerning the conduct of this Promotion or claiming a Prize, the Promoter will take reasonable steps to consider the entrant's point of view, taking into account any facts or evidence the entrant puts forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter's decision in connection with all aspects of this Promotion is final.

31. Except where prohibited by law, all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions will be governed by, and construed in accordance with, the laws of the state of New South Wales, Australia. All participants consent to the jurisdiction of the courts of New South Wales, Australia.