Travel lighter with Heinemann’s ‘Shop & Collect’ service

Planning a roundtrip from Sydney? Heinemann's ‘Shop & Collect’ service is a convenient, stress-free way to shop before you fly and pick up your purchases when you return to Sydney. Whether you're jetting off for business or leisure, this free service, available across all three terminals (T1, T2 and T3), makes shopping (and travelling) that little bit easier.

How it works

It's simple. While shopping in-store at Heinemann before departure, just let the friendly staff at checkout know you'd like to use the ‘Shop & Collect’ service. They'll take down your contact and return flight details, and hold your items safely while you're away.

Then, when you touch down in Sydney, your purchases will be ready and waiting for you at the designated collection point in the Heinemann Arrivals store. No heavy extra bags weight to lug around, no worrying about exceeding your airline baggage limits, and no chance of missing out on that item you had your eye on in Departures.

Why Travellers Love ‘Shop & Collect’

Aside from being completely free, there are three big reasons to take advantage of Shop & Collect:

Travel Lighter

No one likes juggling extra bags through airports, especially on a return trip. With Shop & Collect, there's no need to carry big boxes, bottles, or shopping bags during your travels. Simply leave your purchases with Heinemann, and they'll be safely stored until you arrive back in Sydney—ready for collection at the Arrivals store.

Secure your Favourites

Spotted something you love before takeoff? Don't risk missing out. The range in Departures can differ from what's available in Arrivals, so ‘Shop & Collect’ ensures you don't lose the opportunity to take home that perfect bottle, beauty favourite, handbag or travel find that caught your eye.
Also, for travellers heading overseas, you can secure your favourite products and traveller-exclusives at duty-free prices.

Perfect for Gifting (or Treating Yourself)

Looking to surprise someone special or simply spoil yourself? Shop & Collect makes it simple. From premium wines and chocolate hampers to designer luggage and curated skincare sets, you'll find something worth bringing home — without adding anything extra to your carry-on.

Payment & Flexibility

Shopping is easy with a wide range of payment options in-store, including major cards (Visa, MasterCard, Amex, UnionPay, Alipay and more) and multiple global currencies.

Ahead of your return flight, you will receive a reminder on your phone that you have a collection waiting for you. If you happen to have changes to your itinerary, or you forget to collect your purchase, simply reach out to Heinemann's Customer Service team at service@heinemann.com.au for assistance.

If your plans change or you forget to collect your purchase, no need to worry. Just get in touch with Heinemann's Customer Service team at service@heinemann.com.au for assistance.

Shop Now & Pick Up At Arrivals

If you're planning a return trip to Sydney, Heinemann's ‘Shop & Collect’ is the smartest way to shop now and travel light. Enjoy your trip, pick up your items on arrival and let Sydney Airport help streamline your journey from takeoff to touchdown.