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Frequently Asked Questions

What time should I arrive for my flight?

Our recommendation is to arrive as close as possible to 2 hours prior to departure for domestic, and 3 hours prior for international flights, unless advised otherwise by your airline. Check with your airline for any specific requirements, as these may differ depending on who you're travelling with.

Where can I find items I left in the terminal or car park?

For items lost at the T1 International terminal, including P6, P7 car parks and the Express and Priority Pick up, please contact us at lost.property@syd.com.au. Our lost property office is open from 8am to 4pm on weekdays and is located on level three of the T1 International terminal.

For items lost at the T2 Domestic terminal, including P1,P2, P3 car parks and the Express and Priority Pick up, please contact us at lost.property.t2@syd.com.au.

T3 Domestic For items lost at T3 Qantas Terminal, please visit the Qantas FAQ page for more information on how to make an enquiry.

What should I do if extreme weather impacts my flight?
  • Follow Sydney Airport’s social media channels Facebook and Instagram for updates on weather events;
  • Check our Flights page and register for flight updates via Messenger or WhatsApp; and
  • Check with your airline on the status of your flight.
What happens when my flight is diverted?

There’s a range of circumstances that contribute to a flight being diverted, and we always encourage passengers to check with their airline to receive the most up-to-date information on the status of their flight.

Do I need to book parking online?

Save up to 70% on parking at Sydney Airport when you pre-book online. The earlier you book the more you can save! If you haven't prebooked in advance, you can also just drive in, take a ticket, and pay the applicable drive-up rates on exit.

What are the restrictions for powders, liquids, aerosols and gels (LAGs)?

If you're travelling overseas, there are restrictions on the quantity of liquids, aerosols and gels and some powders (LAGs) you may carry onboard, including those purchased from duty free. These restrictions apply to all passengers leaving on international flights, as well as those transiting and/or travelling on the domestic leg of an international flight within Australia. Exemptions apply for medicines, medical products, medical devices and baby products that you may need during your journey.

Flights within Australia are not subject to LAGs restrictions for onboard baggage. However, if you are travelling domestically, but departing from our T1 International, you are subject to powder, liquid, aerosol and gel restrictions.

Visit the Australian Border Force website for more information.

How does lightning and rain impact the airport?

Heavy rain can significantly impact flights at Sydney Airport, particularly during severe weather events. Heavy rainfall can reduce visibility and create slippery runway conditions, complicating take-offs and landings.

Lightning also has a significant impact on operations, primarily due to safety risks for staff working outdoors.

When lightning is detected within a certain radius, ground operations including refuelling, baggage handling, and aircraft servicing may be suspended to protect workers from lightning strikes. This can cause delays in aircraft turnaround times and disrupt overall scheduling.

We use a lightning alert system with two key warnings:

  • White Light Warning: This is a precautionary alert. It’s activated when lightning is detected within approximately 10–20 km of the airport. It serves as an early warning for ground staff to prepare for possible disruptions. While operations can continue during this time, staff should be alert and ready to pause work if the risk increases.
  • Blue Light Warning: This is a stop work alert, triggered when lightning is detected within approximately 5 km of the airport. During a blue light, all outdoor ground operations must cease immediately to ensure staff safety. Aircraft on the ground may be delayed from departing or disembarking, and arrivals might need to hold until it's safe to resume activity.

These protocols are essential for maintaining safe airport operations, especially during Sydney’s storm season when lightning activity can intensify.

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