Heavy traffic expected in and around Sydney Airport for the school holidays. Plan your journey. Read more

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Airport Ambassadors

Our Airport Ambassadors bring a sincere and caring attitude to Australia’s busiest airport which helps provide a positive experience for all visitors. Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.

Airport Ambassadors are located throughout T1 and T2, including at well-marked information desks.

T1 International terminal

Departures level

Between check-in counters "G" and "H"
Opposite check-in counter "D", near front terminal entrance
Opposite SYD Airport Tax and Duty Free Store after immigration and security screening

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.

T1 International terminal

Arrivals level

Opposite passenger exit A and B

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.

T2 Domestic terminal

Arrivals level

Opposite baggage carousel number 2

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.