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General Airport

Can’t find the answer to your question here? Email us on customer.experience@syd.com.au or fill in the form below.

FAQ

What are quarantine restrictions when arriving in Australia?

There are a range of quarantine restrictions that you must comply with when entering Australia.

For more information about Australian biosecurity restrictions, visit the Department of Agriculture website


What are the Department Of Immigration and Border Protection requirements if I am travelling to or from Australia?

There are a range of customs and border protection restrictions which apply. For more information about Australia’s customs and border protection requirements visit the Department Of Immigration and Border Protection website.


Where can I find lost property?

For information on who to contact for lost personal items, visit our Lost Property page.


How do Australian clothing sizes differ to other international sizes?

Australian clothing sizes are different to those overseas. Please see the table below for a comparison.

Men's Suits / Jackets / Jumpers

AU/NZ 84 87 90 93 96 99 102 105 108
EU 44 46 48 49.5 51 52.5 54 55.5 57
UK 34 35 36 37 38 39 40 41 42
US 34 35 36 37 38 39 40 41 42
JP 42 44 45 48 50 52 54 56 58

Women’s Dresses / Suits / Jumper

AU/NZ 10 12 14 16 18 20 22 24
EU 38 40 42 44 46 48 50 52
UK 10 12 14 16 18 20 22 24
US 8 10 12 14 16 18 20 22
JP 5 7 9 11 15 17 19 21

Are there any smoking areas at Sydney Airport?

Designated smoking areas are very limited at Sydney Airport

NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Sydney Airport has created smoke-free areas at our Arrivals and Departures entrance and exit areas at T1 and T2, clearly marked with signage.

To accommodate smokers, Sydney Airport also provides dedicated smoking areas at both terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

T1 International terminal

  • Smoking is not permitted inside the terminal or after Customs.
  • There are no smoking areas for passengers transiting through T1.

T2 Domestic terminal

  • Smoking is not permitted inside the terminal.

Designated outdoor smoking areas

NSW Government regulations prohibit smoking within four metres of a pedestrian entry to a building, such as an airport terminal.

To accommodate those who wish to smoke, we have provided dedicated smoking areas outside both terminals and ask smokers to consider the comfort of others and use these facilities. Signage indicating the location of these areas has been installed.

Printable maps:

T1 Smoking Areas Arrivals

T1 Smoking Areas Departures

T2 Smoking Areas Arrivals

T2 Smoking Areas Departures


I am in the Departures area after Security Screening at the International Terminal (T1). Is there somewhere I can have a shower?

There are shower facilities located near Gate 24 after Customs on Departures level.

Please note there is no facility to rent towels.


How much duty free purchased items can I bring into Australia?

For information about duty free restrictions when arriving in Australia please visit our Duty Free Allowances page. [Link to Experiencesyd duty free]

To pre-order your tax and duty free items, visit Heinemann Tax and Duty Free.


What is the Tourist Refund Scheme (TRS) and how do I make a claim?

The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia.

The TRS office is operated by the Department Of Immigration and Border Protection and is located on the Departures Level just after Customs within the main Heinemnann Tax & Duty Free store.

More information about the TRS.


I am a passenger in transit at Sydney Airport with a long wait until my outbound flight departs Sydney. Am I able to leave Sydney Airport then return to catch my outbound flight?

It may be possible to leave Sydney Airport and return for a connecting flight, depending on your circumstances. However, it is your responsibility to ensure you meet all potential requirements in order to board your connecting flight. These include but are not limited to:

  • Meeting all security, biosecurity, customs and border protection requirements for entering and exiting Australian borders (e.g. appropriate passport, visa, outbound flight documentation as required)
  • Satisfying all specific requirements of the airline providing the connecting flight
  • Ensuring you have sufficient time to return to Sydney Airport and complete all steps in order to board your flight on time, including check-in, Customs and security screening
  • Ensuring you make appropriate arrangements for any luggage.

Does Sydney Airport have banking facilities?

ANZ Bank has bank facilities at International Terminal (T1) located on both Departures and Arrivals levels. For more information about the ANZ Bank services at Sydney Airport please visit our ANZ Bank page.

There are also ANZ Bank ATMs located throughout International Terminal (T1) and Domestic Terminal (T2), Travelex multi-currency ATMs and a Westpac ATM located at the International Terminal (T1).


Can I purchase duty free items if I am transferring from one international service to another?

As a traveller in transit, you are advised to defer any purchase of duty free items until after you pass through security screening and into the departures area. There are restrictions in place for taking Liquids, aerosols and gels (LAGs) into the departures area.

You can purchase duty free items at the Heinemann Tax and Duty Free stores and other shops on the departures level.


Where can I charge my phone?

There are charging stations at various locations at the International (T1) and Domestic (T2) terminals.


Can I pre-book a rental car so I will just need to pick it up upon arrival?

You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.


How can I find the departure gate for my flight?

If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate.

Once you know your departure gate, use the directional signage inside the terminal to help direct you to your gate. You can also use our interactive map [link to map] to help find the location of your departure gate.


Does Sydney Airport have free wifi?

Sydney Airport has free wifi throughout T1 and T2.


Can I purchase foreign currency at Sydney Airport?

Yes.

Travelex has both branches and multi-currency ATMs located throughout the International Terminal (T1) where you can buy a range of foreign currencies.

For more information about Travelex’s foreign exchange services at Sydney Airport visit our Travelex page.

ANZ Bank branches located in T1 on both Departures and Arrivals level also provide foreign exchange services.

For more information about ANZ’s foreign exchange services at Sydney Airport visit our ANZ page.


What time do the shops and eating and drinking outlets open?

Specific opening and closing times for different outlets vary slightly, however the standard trading times for most retail stores at both International Terminal (T1) and Domestic Terminal (T2) are 6am to 10pm daily.

Visit the Shop section for opening times of specific retailers.


Is there a pharmacy / chemist at Sydney Airport?

There are Airport Guardian Pharmacies at both International Terminal (T1) and Domestic Terminal (T2). For more information about the Airport Guardian Pharmacies and view their locations please visit our Airport Guardian Pharmacy page.


Does Sydney Airport have a post office?

There is an Australian Post Office Shop located at International Terminal (T1) located before Customs, which offers the full range of post office services. For more information about the Australia Post Office Shop and to view its location, visit the Australia Post Office Shop page.


What airline lounges are located at Sydney Airport?

There are several airline lounges located at International Terminal (T1) and Domestic Terminal (T2) that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your Airlines.

International Terminal (T1)

After Customs on airside Departures Mezzanine level via escalators

The Qantas Club - Qantas Airways Qantas First Lounge - Qantas Airways

After Customs on airside Departures level near gates 50 - 63, via lift or escalators

Air New Zealand Lounge - Air New Zealand Silver Kris Lounge - Singapore Airlines Emirates Lounge - Emirates Airlines American Express Lounge Etihad Lounge Skyteam Lounges

Domestic Terminal (T2)

After Security

The Qantas Club - Qantas Airways The Lounge - Virgin Australia The Rex Lounge - Rex Airlines


What quantity of duty free purchased items can I take with me if I am leaving Australia?

You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are going.

To purchase duty free items and check the duty free allowances for your destinations visit one of our Heinemann Tax and Duty Free stores.


What are the vehicle height restrictions at Sydney Airport car parks?

T1 International Terminal

  • P9 open-air car park is 3.5 metres
  • P7 multi-storey car park is 2.2 metres
  • Pronto Valet Departures is 2.2 metres
  • Pronto Valet Arrivals is 2.2 metres

T2/T3 Domestic Terminals

  • P1 & P2 multi-storey car parks are 2.1 metres. (Except the bridge link between the two buildings on level 3 which is 1.98 metres and clearly signposted. If your vehicle exceeds 1.98 metres you can’t use the bridge.)
  • Pronto Valet is 2.1 metres as it’s located within the multi-storey car park
  • P3 multi-storey car park is 2.3 metres
  • T2 Valet is 2.0 metres
  • Virgin Australia Premium Valet is 2.0 metres

Blu Emu Car Park

  • Open-air parking is 3.5 metres
  • Shaded parking is 2.2 metres

Where can I make a comment about my airport shopping experience or the travellers section of the website?

We are always seeking ways to improve services we provide and we welcome your feedback. Please visit our Contact Us page to provide your feedback.


Where can I print a document?

There are several locations at Sydney Airport which offer a basic printing service, usually for a small fee. These include:

T1 International Terminal

  • Australia Post Office Shop - Located on Departures level before Customs near check-in counter J
  • Internet kiosks next to Bondi Bar - Located on Departures level after Customs, near gate 59
  • Velluto’s Cafe - Located on Arrivals level, near Exit A
  • Smarte Carte Baggage Storage - Located on Arrivals level, opposite Sydney Airport Travel Concierge
  • Most airline lounges at the T1 International Terminal also provide basic printing services.

T2 Domestic Terminal Most airline lounges at the Domestic Terminal (T2) provide basic printing services.


Where can I find terminal maps for Sydney Airport?

Visit the Find page to view interactive and printable Sydney Airport Terminal Maps for International Terminal (T1) and Domestic Terminal (T2). For information about Domestic Terminal (T3) please refer to the Qantas website [link out to qantas].


What are the restrictions for liquids, aerosols and gels (LAGs) in carry on baggage?

For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGs) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.

The rules help protect you from the threat of liquid explosives. For further information on the restrictions visit the Travel Secure website.


Is there a prayer room at the airport?

Yes. There is a multi-denominational Prayer room located on Level 3 of T1 International terminal.


What are the opening times for T1 and T2?

Sydney Airport’s opening times are:

  • T1 International terminal is open every day from 3AM to 11:30PM (0300 to 2330)
  • T2 Domestic terminal is open every day from 4AM to 11:00PM (0400 to 2300)

Are there areas at Sydney Airport where I cannot use my mobile phone or camera?

Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas at airports and seaports. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.

Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording in Australian Customs and Border Protection Service controlled areas.

For further information about the Australian Customs and Border Protection Service please refer to their Guide for Travellers.


Where can I access the internet if I do not have a laptop or mobile device?

Sydney Airport has internet kiosks in several locations at the T1 International Terminal and T2 Domestic Terminal.

International Terminal (T1) Departures Level - before Customs in the food court

Departures Level - after Customs near Gate 31

Departures Level - after Customs near Gate 24

Departures Level - after Customs near Gate 53

Arrivals Level - near Exit A/B

Domestic Terminal (T2) There are internet kiosks available on both the arrivals and departures level.


Is there undercover parking for bicycles? If so, where is it?

There are several areas to park a bicycle which are undercover. Please visit our By Bike page for information about bicycle rack locations at Terminal 1, 2 and 3.


How do I advertise at Sydney Airport?

T1 International Terminal Internal Advertising and T1 & T2 Domestic Terminal External Advertising

T1 International Terminal media assets and selected external sites are marketed by APN Outdoor. For more information on the range of advertising opportunities available through APN Outdoor please contact: Tony.Haines@apnoutdoor.com.au

T2 Domestic Terminal Internal Advertising

Eye Corp Pty Limited is the access point for a complete range of internal advertising opportunities at T2 Domestic Terminal. For more information on the range of advertising opportunities available from EYE please contact: stevegeelan@eyecorp.com or elisetaylor@eyecorp.com. You can also visit www.eyecorp.com.


Is there a medical centre at Sydney Airport where I can see a doctor?

The Sydney Airport Medical Centre, located on Level 3 at the T1 International Terminal, offers a range of medical services for travellers, visitors and staff.

Opening hours are 8am to 5pm Monday to Friday and 9am to 2pm on Saturdays.

The medical centre can be contacted on (02) 9667 4355.


How do I find my check-in counter at T1 International Terminal?

Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.

Use the directional signage inside the terminal to help find your check-in counter area. You can also visit our Map page [link out to maps] to help you locate your check-in counter.

You can also find out your check-in counter before you arrive at the airport by entering your flight details in the free Sydney Airport app for iPhone and Android.


Is there a service at Sydney Airport to help secure and strap my bag?

Bag strapping and wrapping services are available at Sydney Airport. For more information, visit our Luggage Services pages.


Are there eating and drinking options after Customs at the International Terminal (T1)?

There is a large range of eating and drinking options located after Customs at T1, including cafes, bars and casual dining options.

If you have sufficient time before your flight departs, there is a food court and other cafes and bars in the main shopping area located before Customs which also offer an extensive range of eating and drinking options to choose from.

To view the range and location of eating and drinking options at Sydney Airport, please visit our Eating and Drinking page.

Please note that the liquids, aerosols and gels (LAGs) restrictions for carry on baggage applies through security screening at T1 and this may also apply for specific flights to security-heightened destinations.


For all general enquiries and feedback, please complete the contact form below, email us on customer.experience@syd.com.au, or call 133 SYD (133 793) or +61 2 9667 6111 outside Australia

We aim to provide all customers and visitors to our terminals with a positive travel experience, and welcome feedback about our service and products.

Contact us