Frequently Asked Questions

Additional assistance including the provision of wheelchairs are the responsibility of the airlines at Sydney Airport. Please advise your airline or travel agent at the time of booking and at least 48 hours prior to your arrival to the terminals. More information on accessibility and assistance can be found on the Assistance section our website.

Additional assistance including the provision of wheelchairs are the responsibility of the airlines at Sydney Airport. Please advise your airline or travel agent at the time of booking and at least 48 hours prior to your arrival to the terminals.

Contact details for all airlines that fly into Sydney Airport can be found here.

For more information on assistance at Sydney Airport, visit our Assistance page.

Wearing a sunflower lanyard at Sydney Airport enables staff to recognise that you have a hidden disability. If you would like to identify your hidden disability, you can pick up a hidden disabilities lanyard at one of the following locations:

• The Airport Services Centre located on Level 3 (Administration) at T1 International terminal
• The Ambassadors information desk on Arrivals level at T2 Domestic terminal
• The oversized luggage counter on Departures level at T3 Domestic terminal

At security screening and passport control this lets staff know that you may need more time and support through processes. Where possible, staff will facilitate you through the special assistance lanes. Note this lanyard does not give you fast track access through security or passport control.

If you haven't done so already, be sure to contact your airline and make them aware of any special assistance requirements that you may have before you travel.

Additional assistance including the provision of wheelchairs are the responsibility of the airlines at Sydney Airport. Please advise your airline or travel agent at the time of booking and at least 48 hours prior to your arrival to the terminals.

Contact details for all airlines that fly into Sydney Airport can be found here.

For more information on assistance at Sydney Airport, visit our Assistance page.

NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Smoking is not permitted inside the airport terminals.

To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Our designated smoking areas can be found on our terminal maps.

There are no smoking areas for passengers transiting through T1 terminal.

If you have lost something at one of our terminals or car parks, let us know by completing the form on our Lost Property page.

Please note, Lost property services at T1 and T2 are provided free of charge. Sydney Airport does not work with third party lost property services.

Shower facilities are available at T1 International, on level 3 before security. Showers can also be found airside (passenger only access), near Gate 31, Gate 51 and Gate 24 (male only).

You will need to supply all provisions for the use of the shower. These provisions may also be purchased at some of our retail outlets.

ATMs are located throughout all terminals for your convenience.

Global Exchange is available at T1 International and Travelex is available at the T2 and T3 Domestic terminals, where you can buy a range of foreign currencies.

Sydney Airport has free wifi across all terminals. To access the wifi, select Sydney Airport Free WiFi and follow the information on screen.

Yes. There is a multi-denominational Prayer room located on Level 3 of T1 International terminal, before security.

Baggage Storage™ by Smarte Carte offers attended baggage storage services at the T1 International and T2 Domestic terminals. Baggage lockers are also available at the T1 International terminal within the P7 car park.

For locker hire prices please visit the Baggage Storage website.

There are several airline lounges located at Sydney Airport that service passengers and also some passengers of partner airlines.

For specific information on Lounges and eligibility requirements, please contact your airline.

The House and Skyteam lounge at T1 International offer pay to use access.

T1 International

• Air New Zealand Lounge
• Emirates Lounge
• The House
• Qantas Club Lounge
• Silver Kris Lounge
• American Express Lounge
• Skyteam Lounges

T2 Domestic

• Virgin Australia Lounge
• The Rex Lounge

T3 Domestic

• Qantas Club Lounge

A Medical Centre is located on Level 3 at the T1 International terminal, offering a range of medical services for travellers, visitors and staff.

The medical centre can be contacted on (02) 9667 4355.

Each airline has its own arrangement for the carriage of pets. Please contact your airline to find out more.

Jet Pets

Jet Pets are a worldwide service providers for transporting pets and may be able to assist in transportation.

For more information, visit the Jet Pets website.

Hanrob Pet Hotel

Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.

Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.

There's a large range of eating and drinking options both before and after passport control at T1 International, including cafes, bars and casual dining options.

To view the range and location of eating and drinking options at Sydney Airport and for opening times, please visit our eat and shop page.

You departure gate can be found on your boarding pass or on the flight information screens around the terminal, You can also sign up for live flight updates through or WhatsApp and Messenger channels, by selecting 'Stay updated' next to your flight. Directions to the departure gates are clearly signposted around the terminals.

To determine which visa is required for your visit to Australia, please visit the Department of Home Affairs website.

For information about duty free restrictions when arriving in Australia please visit the Department of Home Affairs website.

To pre-order your tax and duty free items, visit Heinemann Tax and Duty Free.

If you're travelling overseas, there are restrictions on the quantity of liquids, aerosols and gels and some powders you may carry onboard, including those bought from duty free. These restrictions apply to all passengers leaving on international flights, as well as those who are transiting and/or travelling on the domestic leg of an international flight within Australia. Certain exemptions apply for medicines, medical products, medical devices and baby products that you may need during the flight.

The Australian Government’s Department of Home Affairs website provides more information about restrictions and exemptions.

Flights within Australia are not subject to restrictions on how much powder, liquid, aerosols and gels you can carry onboard. However, if you are travelling domestically, but departing from an international terminal, you are subject to powder, liquid, aerosol and gel restrictions.

All body scanners in Australia use non-ionising millimetre-wave technology. This means they do not emit ionising radiation like that of x-rays. The low intensity waves and short duration of the scan means you are exposed to less energy than other common everyday devices such as mobile phones. The millimetre-waves are reflected off the surface of the skin and do not penetrate the body. There are no known health risks from undergoing a scan so travellers who have a medical condition or are pregnant should not be concerned.

Unfortunately, you may not proceed through security to meet any arriving or departing international passengers. Please say your goodbyes before passport control. You will only be able to meet arriving international passengers in the public arrivals hall, after they have completed the arrivals passport control processes.

You are welcome to proceed through security screening to greet an arriving or departing domestic passenger, however, you will be subject to normal security screening procedures. You may move around freely in the general areas of the terminals after screening, but will not be able to continue past the boarding gate.

All items surrendered at the screening point must be disposed of by the screening authority. Security screening officers have the final say if there is any doubt about what items can be carried on board.

You are allowed to carry onboard a reasonable quantity of powder, liquid, aerosol or gel items for a baby or infant for international flights. Pack only what you need for the duration of a flight and any delays that may occur. There are no quantity restrictions for organic powders such as powdered baby formula.

Baby products allowed may include, but are not limited to:

• baby milk, including expressed breast milk and powdered formula
• sterilised water
• juice
• baby food in liquid, gel, powder or paste form.

More information can be found on the Home Affairs website.

If you are transferring to another flight at Sydney Airport, please check with your airline for information about connection requirements.

If you're travelling overseas, there are restrictions on the quantity of liquids, aerosols and gels and some powders you may carry onboard, including those bought from duty free. These restrictions apply to all passengers leaving on international flights, as well as those who are transiting and/or travelling on the domestic leg of an international flight within Australia. Certain exemptions apply for medicines, medical products, medical devices and baby products that you may need during the flight.

The Australian Government’s Department of Home Affairs website provides more information about restrictions and exemptions.

Flights within Australia are not subject to restrictions on how much powder, liquid, aerosols and gels you can carry onboard. However, if you are travelling domestically, but departing from an international terminal, you are subject to powder, liquid, aerosol and gel restrictions.

It may be possible to leave the T1 International terminal and return for a connecting flight, depending on your circumstances. However, it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight.

For more information on visas for entering and leaving Australia, visit the Department of Home Affairs website.

As a traveller in transit, you are advised to defer any purchase of duty free items until you pass through security screening and into the departures area. There are restrictions in place for taking powders, liquids, aerosols and gels (PLAGS) into the departures area. More information can be found on the TravelSECURE website.

If you are transferring to another flight at Sydney Airport, please contact your airline or travel agent for information about transfer procedures.

If you are transferring between T1 International and T2/T3 Domestic terminals, the following options are available:

• Airline transfer service if you are travelling on Qantas or Virgin Australia
• T-Bus is a complimentary and regular loop bus service between the terminals
• Train
• Taxi

To confirm eligibility for the airline transfer service and more information on all options available, visit out transfer services page.

The station is located at the northern end of the terminal and is accessible from the Arrivals level. To use this service, you will need to purchase an Opal Card.

More information can be found on our transport options page.

You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.

You'll find taxi ranks on the arrivals level, outside of all terminals - simply follow the signs to the nearest ranks.

For rideshare services, please arrange with your driver to meet you at our green priority pick-up area.

Undercover bicycle racks are located at both ends of T1 International terminal and adjacent to the public pick-up area in the T2/T3 Domestic precinct.

You can browse our current job vacancies here.