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Frequently Asked Questions

Here's a list of answers to our most Frequently Asked Questions.

Facilities and Services

How do I arrange assistance or book a wheelchair?


Additional assistance including the provision of wheelchairs are the responsibility of the airlines at Sydney Airport. Please advise your airline or travel agent at the time of booking and at least 48 hours prior to your arrival to the terminals.

Contact details for all airlines that fly into Sydney Airport can be found here.

For more information on assistance at Sydney Airport, visit our Assistance page.


Are there any smoking areas at Sydney Airport?


NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Smoking is not permitted inside the airport terminals.

To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Our designated smoking areas can be found on our terminal maps.

There are no smoking areas for passengers transiting through T1 terminal.


Where can I find lost property?


For information on who to contact for lost personal items, visit our Lost Property page.


Are there showers at Sydney Airport?


Shower facilities are available at T1 International, on the departures level near check-in counters A and K. Showers can also be found airside (passenger only access), near Gate 31, Gate 51 and Gate 24 (male only).

You will need to supply all provisions for the use of the shower. These provisions may also be purchased at some of our retail outlets.


Does Sydney Airport have banking or currency exchange facilities?


ANZ Bank has bank facilities at T1 International, located on both Departures and Arrivals levels. ANZ ATMs are also located throughout T1 International and T2 Domestic terminals. A Commonwealth Bank ATM and a multi-currency Travelex ATM is located at T1 International

Global Exchange is available at T1 International and Travelex is available at T2 Domestic terminal, where you can buy a range of foreign currencies.


Does Sydney Airport have free wifi?


Sydney Airport has free wifi across all terminals.


Is there a prayer room at the airport?


Yes. There is a multi-denominational Prayer room located on Level 3 of T1 International terminal.


Is there baggage storage available at Sydney Airport?


Baggage Storage™ by Smarte Carte offers attended baggage storage services at the T1 International and T2 Domestic terminals. Baggage lockers are also available at the T1 International terminal within the P7 car park.

For locker hire prices please visit the Baggage Storage website.


What airline lounges are located at Sydney Airport?


There are several airline lounges located at Sydney Airport that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your airlines.

T1 International

  • Air New Zealand Lounge
  • Emirates Lounge
  • The House - Etihad Airways and other leading airlines
  • Qantas Club Lounge
  • Silver Kris Lounge
  • American Express Lounge
  • Skyteam Lounges

T2 Domestic

  • Virgin Australia Lounge
  • The Rex Lounge

T3 Domestic

  • Qantas Club Lounge

Is there a medical centre at Sydney Airport where I can see a doctor?


A Medical Centre is located on Level 3 at the T1 International terminal, offering a range of medical services for travellers, visitors and staff.

The medical centre can be contacted on (02) 9667 4355.


Travelling with pets


Each airline has its own arrangement for the carriage of pets. Please contact your airline to find out more.

Jet Pets

Jet Pets are a worldwide service providers for transporting pets and may be able to assist in transportation.

For more information, visit the Jet Pets website.

Hanrob Pet Hotel

Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.


Departing

How do I find my check-in counter at T1 International terminal?


Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.


Are there eating and drinking options after passport control at T1 International?


There's a large range of eating and drinking options both before and after passport control at T1 International, including cafes, bars and casual dining options.

To view the range and location of eating and drinking options at Sydney Airport, please visit our eat and shop page.


Security and Passport Control

What are the restrictions for powders, liquids, aerosols and gels (PLAGs) in carry-on baggage?


For your safety, there are rules which restrict the amount of powders, liquids, aerosols and gels (PLAGs) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia and travelling on the domestic leg of a flight departing from an Australian international terminal.

For further information on PLAGs restrictions, visit TravelSECURE.


What visa is required for me to enter Australia?


To determine which visa is required for your visit to Australia, please visit the Department of Home Affairs website.


How much duty free can I bring into and take out of Australia?


For information about duty free restrictions when arriving in Australia please visit the Department of Home Affairs website.

To pre-order your tax and duty free items, visit Heinemann Tax and Duty Free.


Transit

What is the minimum connection time between domestic/international flights?


If you are transferring to another flight at Sydney Airport, please check with your airline for information about connection requirements.


Can I leave the airport in transit?


It may be possible to leave the T1 International terminal and return for a connecting flight, depending on your circumstances. However, it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight.

For more information on visas for entering and leaving Australia, visit the Department of Home Affairs website.


Can I purchase duty free items if I am transferring from one international service to another?


As a traveller in transit, you are advised to defer any purchase of duty free items until you pass through security screening and into the departures area. There are restrictions in place for taking powders, liquids, aerosols and gels (PLAGS) into the departures area. More information can be found on the TravelSECURE website.


Will my luggage be transferred to my final destination?


If you are transferring to another flight at Sydney Airport, please contact your airline or travel agent for information about transfer procedures.


How do I transfer from the domestic and international terminals?


If you are transferring between T1 International and T2/T3 Domestic terminals, the following options are available:

  • Airline transfer service if you are travelling on Qantas or Virgin Australia
  • T-Bus is a complimentary and regular loop bus service between the terminals
  • Train
  • Taxi

To confirm eligibility for the airline transfer service and more information on all options available, visit out transfer services page.


Transport

Where can I catch a train from Sydney Airport?


The station is located at the northern end of the terminal and is accessible from the Arrivals level. To use this service, you will need to purchase an Opal Card.

More information can be found on our transport options page.


Can I pre-book a rental car to pick up on arrival?


You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.


Where do I catch a taxi?


You'll find taxi ranks at the front of all terminals - simply follow the signs to the nearest ranks.


Where is the pick up location for Uber and other rideshare services?


For rideshare services, please arrange with your driver to meet you at our green priority pick-up area.


Is there undercover parking for bicycles?


Undercover bicycle racks are located at both ends of T1 International terminal and adjacent to the public pick-up area in the T2/T3 Domestic precinct.


Working at Sydney Airport

How can I find out about the latest jobs at Sydney Airport?


You can browse our current job vacancies here.


For all general enquiries and feedback, please complete the contact form below or call 133 SYD (133 793) or +61 2 9667 6111 outside Australia

We aim to provide all customers and visitors to our terminals with a positive travel experience, and welcome feedback about our service and products.

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