Frequently Asked Questions

Airlines offer differing levels of service and ‘special assistance’ to passengers. Check with your airline before you book your flight, to check that their inclusion and accessibility policies, procedures and services meet your needs.

Additional assistance including the provision of wheelchairs are the responsibility of the airlines at Sydney Airport. Please advise your airline or travel agent at the time of booking and at least 48 hours prior to your arrival to the terminals.

Contact details for all airlines that fly into Sydney Airport can be found here.

For more information on assistance at Sydney Airport, visit our Assistance page.

Wearing a sunflower lanyard at Sydney Airport enables staff to recognise that you have a hidden disability. If you would like to identify your hidden disability, you can pick up a hidden disabilities lanyard at one of the following locations:

• The Airport Services Centre located on Level 3 (Administration) at T1 International terminal
• The Ambassadors information desk on Arrivals level at T2 Domestic terminal
• The oversized luggage counter on Departures level at T3 Domestic terminal

At security screening and passport control this lets staff know that you may need more time and support through processes. Where possible, staff will facilitate you through the special assistance lanes. Note this lanyard does not give you fast track access through security or passport control.

If you haven't done so already, be sure to contact your airline and make them aware of any special assistance requirements that you may have before you travel.

Changing places bathrooms provide full size change tables and hoists to meet the needs of people with profound disabilities to provide facilities to use amenities more comfortably.

Sydney Airport has adult change facilities in the domestic and international terminals, at the following locations:

• T1 International terminal - Arrivals, near Gate 54 (accessible to international arriving passengers only)
• T1 International terminal – Arrivals, adjacent to our Meeting Point
• T2 Domestic terminal – Arrivals concourse, opposite baggage carousel 2
• T3 Domestic terminal – Departures concourse, adjacent to Qantas Service Desks (before security)

Assistance animals are permitted inside Sydney Airport’s terminals. Pets are not permitted to be brought into the terminals or through security checkpoints. Assistance animal relief facilities are located at T1 International and T2 Domestic terminals, and at the Prime Park car park, between the T2 and T3 Domestic terminals.

An Assistance Animal Relief Areas is available at the T1 International terminal, opposite Gate 54 (inbound passengers only), at the T2 Domestic terminal, after security screening, adjacent to the Heinemann retail area and in the Prime Park car park located between the T2 and T3 Domestic terminals.

At the Domestic terminals, there are clearly signed designated areas available in the passenger drop off and pick up zones. These accessible areas are conveniently located near the main terminal entry. Vehicles using these areas must display a disability pass.

For pick up, two accessible pick up spaces are available on the Arrivals level of all terminals with wheelchair ramps. Drivers must remain with their vehicle at all times.

If you require assistance at the kerb of the T1 International terminal, you can park in the designated blue accessibility parking zones (where you have an eligible disability sticker), or adjacent to a blue accessibility parking zone along Departures Roadway. You can ask for assistance by notifying kerbside staff, who will call for a customer service team member.

Vehicles must not be left unattended at the kerb at any time. Either the driver or passenger(s) must remain with the vehicle until assistance has arrived. A customer service team member will assist you inside the terminal and take you to your airline check-in desk, or a designated waiting area if check-in is not open.

Please note this service is for people needing wheelchair assistance only - staff cannot assist with baggage or personal items. Baggage trolleys are available at T1 Departures along the roadside.

During peak periods, wait times may be a little longer and we appreciate your patience during this time.

Please note this is a service from kerb to check-in only. Accessibility bookings must be made directly with your airline when booking your travel ticket. Check with your airline before you book your flight to understand if their inclusion and accessibility policies, procedures and services meet your needs.

For pic up, two accessible pick up spaces are available on the Arrivals level of all terminals with wheelchair ramps. Drivers must remain with their vehicle at all times.

There are a total of 38 accessible parking bays across the Domestic car parks, 24 bays at the Blu Emu car park and 42 bays available at the International car parks. You will find these spaces clearly marked. For more information on location of Accessible Parking Options, please visit Accessible parking | Sydney Airport Parking.

Jetstar and Virgin Australia passengers can check-in at the T2 terminal. Qantas, Rex and Fly Pelican passengers can check-in at the T3 Domestic terminal. Check-in areas are clearly signposted throughout the terminals.

At the T1 International terminal, check-in counters are positioned in sequential order from A to K. To find out which check-in counter you need, use the flight information screens on the Departures level, or visit the Flights page on our website for specific flight information.

Secure Travel team offer bag wrapping services at the T1 International terminal, from 05:00 until 21:00. They take your typical hand luggage or checked bags and seal them with recyclable clear plastic. This allows your bags to be tamper-proof with an additional safety measure, so you can fly while having the ultimate peace of mind. Available at the T1 International check-in area, near Check-in D and Check-in H. For pricing and more information, visit www.secure-travel.com.au.

There is a great selection of food and beverage options available before security at the T1 International terminal, offering coffee, sandwiches, fast food, healthy eats and more. Visit the Dine page on our website for the full list of options.

At the T2 Domestic terminal, Inbound Cafe located on the the Arrivals level, serves up freshly roasted coffee paired with a sweet treat or savoury snack, sandwiches and wraps. At the T3 Domestic terminal, Bear & the Beard is a quick stop for returning travellers located on the Arrivals level, offering exceptional locally roasted coffee and freshly made food. Opening times may vary depending on flight schedules. Visit the Dine page on our website for the full list of food and drink options.

Your departure gate can be found on your boarding pass or on the flight information screens around the terminal, You can also sign up for live flight updates through or WhatsApp and Messenger channels, by selecting 'Stay updated' next to your flight. Directions to the departure gates are clearly signposted around the terminals.

There's a great range of eating and drinking options after passport control at T1 International, including cafes, bars and casual dining options. To see what's available, visit the Eat page on our website.

To determine which visa is required for your visit to Australia, please visit the Department of Home Affairs website.

For information about duty free restrictions when arriving in Australia please visit the Department of Home Affairs website.

To pre-order your tax and duty free items, visit Heinemann Tax and Duty Free.

If you're travelling overseas, there are restrictions on the quantity of liquids, aerosols and gels and some powders you may carry onboard, including those bought from duty free. These restrictions apply to all passengers leaving on international flights, as well as those who are transiting and/or travelling on the domestic leg of an international flight within Australia. Certain exemptions apply for medicines, medical products, medical devices and baby products that you may need during the flight.

The Australian Government’s Department of Home Affairs website provides more information about restrictions and exemptions.

Flights within Australia are not subject to restrictions on how much powder, liquid, aerosols and gels you can carry onboard. However, if you are travelling domestically, but departing from an international terminal, you are subject to powder, liquid, aerosol and gel restrictions.

All body scanners in Australia use non-ionising millimetre-wave technology. This means they do not emit ionising radiation like that of x-rays. The low intensity waves and short duration of the scan means you are exposed to less energy than other common everyday devices such as mobile phones. The millimetre-waves are reflected off the surface of the skin and do not penetrate the body. There are no known health risks from undergoing a scan so travellers who have a medical condition or are pregnant should not be concerned.

Unfortunately, you may not proceed through security to meet any arriving or departing international passengers. Please say your goodbyes before passport control. You will only be able to meet arriving international passengers in the public arrivals hall, after they have completed the arrivals passport control processes.

You are welcome to proceed through security screening to greet an arriving or departing domestic passenger, however, you will be subject to normal security screening procedures. You may move around freely in the general areas of the terminals after screening, but will not be able to continue past the boarding gate.

All items surrendered at the screening point must be disposed of by the screening authority. Security screening officers have the final say if there is any doubt about what items can be carried on board.

You are allowed to carry onboard a reasonable quantity of powder, liquid, aerosol or gel items for a baby or infant for international flights. Pack only what you need for the duration of a flight and any delays that may occur. There are no quantity restrictions for organic powders such as powdered baby formula.

Baby products allowed may include, but are not limited to:

• baby milk, including expressed breast milk and powdered formula
• sterilised water
• juice
• baby food in liquid, gel, powder or paste form.

More information can be found on the Home Affairs website.

Additional assistance including the provision of wheelchairs are the responsibility of the airlines at Sydney Airport. Please advise your airline or travel agent at the time of booking and at least 48 hours prior to your arrival to the terminals.

Contact details for all airlines that fly into Sydney Airport can be found here.

For more information on assistance at Sydney Airport, visit our Assistance page.

NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Smoking is not permitted inside the airport terminals.

To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Our designated smoking areas can be found on our terminal maps.

There are no smoking areas for passengers transiting through T1 terminal.

For items lost at the T1 International terminal, including P6, P7 car parks and the Express and Priority Pick up, please contact us at lost.property@syd.com.au. Our lost property office is open from 8am to 4pm on weekdays and is located on level three of the T1 International terminal.

For items lost at the T2 Domestic terminal, including P1,P2, P3 car parks and the Express and Priority Pick up, please contact us at lost.property.t2@syd.com.au.

T3 Domestic For items lost at T3 Qantas Terminal, please visit the Qantas FAQ page for more information on how to make an enquiry.

Shower facilities are available at T1 International, on level 3 before security. Showers can also be found airside (passenger only access), near Gate 31, Gate 51 and Gate 24 (male only).

You will need to supply all provisions for the use of the shower. These provisions may also be purchased at some of our retail outlets.

ATMs are located throughout all terminals for your convenience.

Global Exchange is available at T1 International and Travelex is available at the T2 and T3 Domestic terminals, where you can buy a range of foreign currencies.

Sydney Airport has free wifi across all terminals. To access the wifi, select Sydney Airport Free WiFi and follow the information on screen.

Yes. There is a multi-denominational Prayer room located on Level 3 of T1 International terminal, before security.

Baggage Storage™ by Smarte Carte offers attended baggage storage services at the T1 International and T2 Domestic terminals. Baggage lockers are also available at the T1 International terminal within the P7 car park.

For locker hire prices please visit the Baggage Storage website.

There are several airline lounges located at Sydney Airport that service passengers and also some passengers of partner airlines.

For specific information on Lounges and eligibility requirements, please contact your airline.

The House and Skyteam lounge at T1 International offer pay to use access.

T1 International

• Air New Zealand Lounge
• Emirates Lounge
• The House
• Qantas Club Lounge
• Silver Kris Lounge
• American Express Lounge
• Skyteam Lounges

T2 Domestic

• Virgin Australia Lounge
• The Rex Lounge

T3 Domestic

• Qantas Club Lounge

A Medical Centre is located on Level 3 at the T1 International terminal, offering a range of medical services for travellers, visitors and staff.

The medical centre can be contacted on (02) 9667 4355.

Each airline has its own arrangement for the carriage of pets. Please contact your airline to find out more.

Jet Pets

Jet Pets are a worldwide service providers for transporting pets and may be able to assist in transportation.

For more information, visit the Jet Pets website.

Hanrob Pet Hotel

Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.

For items lost at the T1 International terminal, including P6, P7 car parks and the Express and Priority Pick up, please contact us at lost.property@syd.com.au. Our lost property office is open from 8am to 4pm on weekdays and is located on level three of the T1 International terminal.

For items lost at the T2 Domestic terminal, including P1,P2, P3 car parks and the Express and Priority Pick up, please contact us at lost.property.t2@syd.com.au.

T3 Domestic For items lost at T3 Qantas Terminal, please visit the Qantas FAQ page for more information on how to make an enquiry.

To report or follow up on a report of any lost, delayed or damaged luggage, your airline is your best point of contact. Please note that your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency.

If you have left an item onboard an aircraft, please contact your airline.

If you are transferring to another flight at Sydney Airport, please check with your airline for information about connection requirements.

If you're travelling overseas, there are restrictions on the quantity of liquids, aerosols and gels and some powders you may carry onboard, including those bought from duty free. These restrictions apply to all passengers leaving on international flights, as well as those who are transiting and/or travelling on the domestic leg of an international flight within Australia. Certain exemptions apply for medicines, medical products, medical devices and baby products that you may need during the flight.

The Australian Government’s Department of Home Affairs website provides more information about restrictions and exemptions.

Flights within Australia are not subject to restrictions on how much powder, liquid, aerosols and gels you can carry onboard. However, if you are travelling domestically, but departing from an international terminal, you are subject to powder, liquid, aerosol and gel restrictions.

It may be possible to leave the T1 International terminal and return for a connecting flight, depending on your circumstances. However, it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight.

For more information on visas for entering and leaving Australia, visit the Department of Home Affairs website.

As a traveller in transit, you are advised to defer any purchase of duty free items until you pass through security screening and into the departures area. There are restrictions in place for taking powders, liquids, aerosols and gels (PLAGS) into the departures area. More information can be found on the TravelSECURE website.

If you are transferring to another flight at Sydney Airport, please contact your airline or travel agent for information about transfer procedures.

If you are transferring between T1 International and T2/T3 Domestic terminals, the following options are available:

• Airline transfer service if you are travelling on Qantas or Virgin Australia
• T-Bus is a complimentary and regular loop bus service between the terminals
• Train
• Taxi

To confirm eligibility for the airline transfer service and more information on all options available, visit out transfer services page.

The station is located at the northern end of the terminal and is accessible from the Arrivals level. To use this service, you will need to purchase an Opal Card.

More information can be found on our transport options page.

You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.

You'll find taxi ranks on the arrivals level, outside of all terminals - simply follow the signs to the nearest ranks.

For rideshare services, please arrange with your driver to meet you at our green priority pick-up area.

Undercover bicycle racks are located at both ends of T1 International terminal and adjacent to the public pick-up area in the T2/T3 Domestic precinct.

You can browse our current job vacancies here.