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Frequently Asked Questions

Here's a list of answers to our most Frequently Asked Questions.

Facilities and Services

Are there any smoking areas at Sydney Airport?


NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Smoking is not permitted inside the airport terminals.

To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Our designated smoking areas can be found on our terminal maps.

There are no smoking areas for passengers transiting through T1 terminal.


Where can I find items I left in the terminal or car park?

If you have lost something at one of our terminals or car parks, let us know by completing the form on our Lost Property page.

Please note, Lost property services at T1 and T2 are provided free of charge. Sydney Airport does not work with third party lost property services.


Are there showers at Sydney Airport?


Shower facilities are available at T1 International, on the departures level near check-in counters A and K. Showers can also be found airside (passenger only access), near Gate 31, Gate 51 and Gate 24 (male only).

You will need to supply all provisions for the use of the shower. These provisions may also be purchased at some of our retail outlets.


Does Sydney Airport have banking or currency exchange facilities?


ANZ Bank has bank facilities at T1 International, located on both Departures and Arrivals levels. ANZ ATMs are also located throughout T1 International and T2 Domestic terminals. A Commonwealth Bank ATM and a multi-currency Travelex ATM is located at T1 International

Global Exchange is available at T1 International and Travelex is available at T2 Domestic terminal, where you can buy a range of foreign currencies.


Does Sydney Airport have free wifi?


Sydney Airport has free wifi across all terminals. To access the wifi, select Free SYD Wifi and follow the information on screen.


Is there a prayer room at the airport?


Yes. There is a multi-denominational Prayer room located on Level 3 of T1 International terminal.


What airline lounges are located at Sydney Airport?


There are several airline lounges located at Sydney Airport that service passengers and also some passengers of partner airlines.

For specific information on Lounges and eligibility requirements, please contact your airline.

The House and Skyteam lounge at T1 International offer pay to use access.

T1 International

  • Air New Zealand Lounge
  • Emirates Lounge
  • The House
  • Qantas Club Lounge
  • Silver Kris Lounge
  • American Express Lounge
  • Skyteam Lounges

T2 Domestic

  • Virgin Australia Lounge
  • The Rex Lounge

T3 Domestic

  • Qantas Club Lounge

Is there a medical centre at Sydney Airport where I can see a doctor?


A Medical Centre is located on Level 3 at the T1 International terminal, offering a range of medical services for travellers, visitors and staff.

The medical centre can be contacted on (02) 9667 4355.


Travelling with pets


Each airline has its own arrangement for the carriage of pets. Please contact your airline to find out more.

Jet Pets

Jet Pets are a worldwide service providers for transporting pets and may be able to assist in transportation.

For more information, visit the Jet Pets website.

Hanrob Pet Hotel

Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.


For all general enquiries and feedback, please complete the contact form below or call 133 SYD (133 793) or +61 2 9667 6111 outside Australia

We aim to provide all customers and visitors to our terminals with a positive travel experience, and welcome feedback about our service and products.

Customer feedback