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Parking Questions

Common questions
I’ve taken a ticket at entry as my booking QR code wasn’t recognised

Please have your booking number ready and press the help button at the exit boom gate and our team will be able to help you – this is manned 24 /7.

What happens if I need to extend my booking due to a flight delay?

If you stay longer than your booking, you will need to pay an additional drive-up rate when exiting. Simply insert your ticket and pay for all over stayed days at the advertised drive up rate at either the exit gate or pay machine prior to returning to your car.

What happens if I enter later than my booking?

You can enter up to 2 hours before or after the entry time, and the amount of time booked will begin from when you enter. Please ensure you try to arrive as close as possible to your booked entry time. If you arrive more than 2 hours before or after your booked entry time you may be subject to additional fees on exit.

How do I obtain a copy of my booking tax invoice for parking at Sydney Airport?

Online bookings: Visit prebook.sydneyairport.com.au. If you have an account, simply log in and click Manage to view your bookings. If you do not have an account with Sydney Airport Parking, click on Manage and enter the email address used to make a booking and the booking number. Click Submit – this will take you to your booking details. Click on Print Receipt at the bottom of the page.

Drive up customers: Please take the receipt when making the payment as drive up receipts can not be re-printed.

How much does parking at Sydney Airport cost?

View our drive up parking rates for the Domestic and International car parks at Sydney Airport.

Discounted rates are available to pre-booked customers. Click here to obtain a quote and make a booking.

What are the car park operating hours?

Self Parking car parks operate 24/7, 365 days per year.

However, valet parking operating hours vary between location. Please check the opening hours on our valet parking page.

Which car park is closest to the terminal?

Terminal 1 (International): T1 Premium Valet is the closest car park. it is located at T1 departures level. International P7 is the biggest car park at T1. This is a multi-storey car park that is located across the road from the terminal.

Terminals 2 and 3 (Domestic): Domestic P2, T2 Premium Valet, FastPark Valet and Qantas Valet are the closest car parks.

Domestic P2 is a multi-storey car park located on Keith Smith Avenue, between terminals 2 and 3.

T2 Premium Valet is located at T2 Departures level (start of the terminal) and Qantas Valet is located at T3 Arrivals level (end of the terminal).

Are there any discounts available for Sydney Airport parking?

By signing up to our mailing list, you have the option to receive a range of exclusive news, offers and discounts from Sydney Airport and our affiliates. To join, all you have to do is create an account and add your details, and we'll keep you in the loop with our special offers.

You’ll also be able to easily manage your bookings and check out faster if you have an account with us. Sign up now!

Do I need to book parking online?

No, you are welcome to just drive in, take a ticket, and pay the applicable drive-up rates on exit.

The advantage of booking online is that you are often able to access better rates for your parking.

Where are accessible parking spaces located at the Domestic and International Parking Facilities?

There are a total of 38 accessible parking bays across the Domestic car parks, 24 bays at the Blu Emu car park and 42 bays available at the International car parks. You will find these spaces clearly marked. For more information on location of Accessible Parking Options, please visit Accessible parking | Sydney Airport Parking.

Parking Arrival and Entry
I’ve taken a ticket at entry as my booking QR code wasn’t recognised

Please have your booking number ready and press the help button at the exit boom gate and our team will be able to help you – this is manned 24 /7.

Can I enter with a different credit card or vehicle?

To avoid accidental additional charges, you'll need to enter the car park with the same card you nominated at the time of your online booking. Please note you must use the physical card, you cannot enter using the same card stored on Apple Pay or Google Pay.

You can nominate a different credit card during your booking process - we recommend that you book with the physical card that will be in your possession at the time of entering the car park, as this will be your ticket to enter. If you are unable to do so, collect a ticket on entry, then press the help button on exit so we can manage your booking to avoid additional changes.

Can I enter using my credit card stored on Apple Pay/Google Pay?

No. To avoid accidental additional charges, you'll need to enter the car park with the physical card you nominated at the time of your online booking.

Where are the different car parks at Sydney Airport located? Is there a parking map I can view?

To see the locations of all available car parks at Sydney Airport, refer to our Parking Map. Use this to see which car park is best for your next journey!

Which car parks have undercover parking?

Undercover parking can be found at most locations except Blu Emu.

  • Domestic P2 (8 levels) – Apart from the roof, this car park is undercover.
  • Domestic P3 (10 levels) – Apart from the roof, this car park is undercover.
  • International P7 (8 levels) – Apart from the roof, this car park is undercover.
  • International P9 – This is an open-air car park.
  • Blu Emu – This is an open-air car park.
Is there any free parking at Sydney Airport?

Free short-term parking is available in the International Public Pick-up or Domestic Express Parking zones on the day and stay free for one entry per calendar day, up to 15 minutes. You can also park free for up to an hour at the Blu Emu car park.

What do I do if I've lost my QR code?

Please find the instructions on how to obtain a copy of your parking booking confirmation letter here. If you’ve lost access to your QR code, please press the help button on Entry and one of our lovely staff will be able to assist.

To obtain a copy of your Confirmation Letter with QR Code, visit prebook.sydneyairport.com.au. If you have an account, simply log in and click Manage to view your bookings. If you do not have an account with Sydney Airport Parking, click on Manage and enter the email address used to make a booking and the booking number. Click Submit – this will take you to your booking details. Click on Print Receipt at the bottom of the page to re-print a Tax Invoice/Confirmation Letter, containing your QR code.

If you are unable to access your account to obtain QR code, simply press the help button at the entry gate and our team will be able to assist you.

How often do the Blu Emu shuttles operate?

Our free shuttle bus service from the Blu Emu car park to the T2 and T3 Domestic terminals operates 24/7. Service runs every 15 – 30 minutes between 3:30am and midnight and less frequently between midnight and 3.30am (every 30min or so).

While Sydney Airport makes every effort to meet this timetable, the frequency of shuttle bus services may be disrupted and/or delayed by the events outside of our control, such as traffic, incidents etc.

Can I park at Blu Emu for International flights?

Yes, you can park at Blu Emu for international flights, however there is no direct transfer service between Blu Emu and the International terminal.

To get to the International terminal you will need to take the free shuttle service that runs between Blu Emu and the Domestic terminal (this runs 24 hours), and then hop on a train from Domestic to International Airport.

The trains between Domestic and International stations run from 5:00am to midnight.

Do I have an allocated space with my booking?

No, you do not have a specific space to park, so you are free to park in any available space at the car park which is noted on your booking. Please note that P7 Level 1 is reserved for a P7 Premium Pre-booked pre booking reservations only.

What are the height and length restrictions in car parks?

T1 International terminal: P7 multi-storey car park is 2.2 metres and P7 SYD Valet is 2.2 metres.

T2/T3 Domestic terminals: P2 multi-storey car park is 2.1 metres. The bridge on level 3 is 1.98 metres and is clearly signposted. If your vehicle exceeds 1.98 metres please do not access the bridge. P3 multi-storey car park is 2.3 metres.

Blu Emu Car Park: Open-air parking is 3.5 metres.

Where is the Valet parking desk?

The valet parking desk is viewable on entry at all Valet parking locations.

Why do you need my vehicle registration number?

Your vehicle registration acts as a secondary form of identification and where we have LPR technology (P3), it may be used to provide an immediate entry and exit experience.

Can I travel with prams and young children on a complimentary Blu Emu Shuttle and Terminal Transfer Bus?

Yes, you can. The Blu Emu shuttle and Terminal Transfer Bus are like public buses with no fitted seat belts. For more tips and guidelines on traveling with prams and young children on buses in NSW please click here.

How do I enter and exit the car park?

When you book online, you can either scan the QR code located on your Booking Confirmation Letter at the Entry Gate or you can insert the credit card you used to make a booking (or an alternative credit card you may have nominated during the booking process) at the Entry Gate.

Please note: A physical credit card must be used to activate the booking. Credit Cards stored in Apple or Google Wallet are not accepted. Bookings completed with a PayPal payment method must use QR code to enter.

For more information on how to enter the car park, watch this short video.

Parking Options and Payment Receipts
How do I apply for a parking refund?

You effectively cancel an online reservation (in accordance with these terms and conditions) no later than 24 hours prior to its commencement.

There are no cancellation fees.

For instructions on how to cancel your booking, click here.

For ticket refunds contact our customer care team by submitting the form here.

What payment types do you accept?

Onsite: Cash and the Credit Cards are accepted (Visa, MasterCard, American Express, Diners Club). EFTPOS is currently not accepted.

Online Pre-bookings: Credit Cards are accepted (Visa, MasterCard, American Express) and PayPal. EFTPOS is currently not accepted.

Where can I park my motorbike/motorcycle?

Designated parking spaces are available at the car parks near the Domestic and International terminals. Please visit our motorcycle parking page for more information.

How much is car cleaning?

This service has not yet reopened.

Can I charge my electric vehicle?

Charging stations are currently not available. Sydney Airport is working on providing EV charging options in the future.

How does Premium Pre-booked work?

Premium Pre-booked is a reserved section of parking and is only available by booking online. It is currently only available at P7 car park Level 1 at International terminal. When you book Premium Prebooked you are able to access this premium reserved section of parking.

How far in advance can I book a Premium Pre-booked space?

A Premium Pre-booked booking must be made at least 6 hours prior to your nominated entry time.

Why do I have to book Premium Pre-booked in advance?

Premium Pre-booked is available only by booking online. We do not permit customers to use Premium Pre-booked without a booking.

Are there any accessible parking spaces in the Premium Pre-booked section?

No. Accessible parking spaces are available in various convenient locations throughout our international and domestic car parks.

What happens if Premium Pre-booked is full when I arrive?

In the unlikely event there are not spaces available in the Premium Pre- booked section, please proceed to P7 SYD Valet and the team will assist you in finding parking. You can also contact our Customer Service Team for assistance either via an email at park@syd.com.au or on 133SYD.

Parking Booking Changes
Are there any limitations on when I can amend or cancel my booking?

You may cancel your online reservation at any time up until 24 hours or amend it up until 6 hours prior to the nominated entry time. fter this time, no further changes are possible.

There are no cancellation fees. Your credit card will be refunded the full amount of your original booking.

For instructions on how to cancel your booking, click here.

Can I bring a different vehicle or change my license plate?

If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to Manage My Booking to update your booking up to 2-hours prior to your booked entry time.

For instructions on how to update your booking, click here.

Can I apply a promo code if already booked?

If you would like to book with a promocode you will need to cancel your existing booking and re-book. Please note parking is subject to availability if you do choose to cancel.

What is the maximum duration I can park my car for?

You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time, however you'll need to notify us if it's longer than 60 days to avoid your vehicle being classified as an abandoned vehicle.

Why do I have two transactions on my account?

If you fail to activate your booking at entry to the car park or overstay your booking by following the entry procedures detailed on your Booking Confirmation Letter, you will be charged our standard rates.

Can I obtain a refund if I stay for a shorter period to what I booked?

Sales upon entry are finalised for the booked period. The booking date range you nominate is important to us, as it allows us to forecast occupancy, and this in turn allows us to determine how many places we can allocate to the online system. As outlined in the Terms & Conditions, we are unable to refund the unused portion of your booking.

Can I use my booking to enter and exit multiple times?

No, your booking is only valid for one entry and one exit.

How do I cancel my Sydney Airport car park booking?

To cancel your booking, proceed to the booking page, go to the top of the booking website and click MANAGE/CANCEL. Enter your email address, booking reference number and click SUBMIT. At the bottom of the page click 'CANCEL' and follow the prompts.

The cancellation confirmation will be emailed to you. All refunds can take 2-3 business days for the refund to be visible on your account.

You effectively cancel an online reservation (in accordance with these terms and conditions) no later than 24 hours prior to its commencement.

How do I modify my Sydney Airport car park booking?

To modify your booking, go to the top of the booking website and click MANAGE/CANCEL. Enter your email address, booking reference number and click SUBMIT. At the bottom of the page click 'MODIFY BOOKING'.

Confirm your new selection and follow the payment prompts. The new booking confirmation will be emailed to you. Please note, the fee paid for your original booking will be automatically refunded via the payment method used to complete the booking.

All refunds can take 2-3 business days for the refund to be visible on your account.

You can modify your booking up to 6 hours before your booked entry time.

How do I modify my contact details or vehicle registration?

To modify your contact details or your vehicle registration, go to the top of the booking website and click ‘MANAGE/CANCEL. Enter your email address, booking reference number, and click SUBMIT. At the bottom of the page click 'MODIFY DETAILS'.

Make the relevant changes and click save. Modifying your contact details will not cancel your booking.

Self park
How do I cancel my Sydney Airport car park booking?

To cancel your booking, proceed to the booking page, go to the top of the booking website and click MANAGE/CANCEL. Enter your email address, booking reference number and click SUBMIT. At the bottom of the page click 'CANCEL' and follow the prompts.

The cancellation confirmation will be emailed to you. All refunds can take 2-3 business days for the refund to be visible on your account.

You effectively cancel an online reservation (in accordance with these terms and conditions) no later than 24 hours prior to its commencement.

How do I modify my Sydney Airport car park booking?

To modify your booking, go to the top of the booking website and click MANAGE/CANCEL. Enter your email address, booking reference number and click SUBMIT. At the bottom of the page click 'MODIFY BOOKING'.

Confirm your new selection and follow the payment prompts. The new booking confirmation will be emailed to you. Please note, the fee paid for your original booking will be automatically refunded via the payment method used to complete the booking.

All refunds can take 2-3 business days for the refund to be visible on your account.

You can modify your booking up to 6 hours before your booked entry time.

How do I modify my contact details or vehicle registration?

To modify your contact details or your vehicle registration, go to the top of the booking website and click ‘MANAGE/CANCEL. Enter your email address, booking reference number, and click SUBMIT. At the bottom of the page click 'MODIFY DETAILS'.

Make the relevant changes and click save. Modifying your contact details will not cancel your booking.

How much does parking at Sydney Airport cost?

View our drive up parking rates for the Domestic and International car parks at Sydney Airport.

Discounted rates are available to pre-booked customers. Click here to obtain a quote and make a booking.

What are the car park operating hours?

Self Parking operates 24/7, 365 days per year.

Valet parking operating hours vary between location. Please check the opening hours under Valet parking on our Parking options page.

Which car park is closest to the terminal?

Terminal 1 (International): T1 Premium Valet is the closest car park. it is located at T1 departures level. International P7 is the biggest car park at T1. This is a multi-storey car park that is located across the road from the terminal.

Terminals 2 and 3 (Domestic): Domestic P2, T2 Premium Valet, FastPark Valet and Qantas Valet are the closest car parks.

Domestic P2 is a multi-storey car park located on Keith Smith Avenue, between terminals 2 and 3.

T2 Premium Valet is located at T2 Departures level (start of the terminal) and Qantas Valet is located at T3 Arrivals level (end of the terminal).

Is the car park undercover?

Domestic P2 – P2 has 8 levels. With the exception of the roof, these car parks are undercover.

Domestic P3 – P3 has 10 levels. With the exception of the roof, this car park is undercover.

International P7 – P7 has 8 levels. With the exception of the roof, this car park is undercover.

International P9 – this is an open air car park.

Blu Emu – this is an open air car park.

Can I park at Blu Emu for international flights?

Yes, you can park at Blu Emu for international flights, however there is no direct transfer service between Blu Emu and the International terminal.

To get to the International terminal you will need to take the free shuttle service that runs between Blu Emu and the Domestic terminal (this runs 24 hours), and then hop on a train from Domestic to International Airport.

The trains between Domestic and International stations run from 5:00am to midnight.

Do I need to book parking online?

You are welcome to just drive in, take a ticket, and pay for your parking as you exit the car park.

The advantage of booking online is that you are often able to secure a cheaper rate for your parking.

How do I enter the car park with my online booking?

Credit Card customers can enter the car park by scanning the QR code found on your booking confirmation email or by inserting your nominated credit card. A prepaid ticket will then be automatically generated for you to take on entry. You cannot use stored credit cards on Apple Pay or Google Pay.

PayPal customers must scan the QR code on entry. Credit card payments made via PayPal are not linked to your booking.

Premium Pre-booked (Level 1, P7 Car Park)
How does Premium Pre-booked work?

Premium Pre-booked is a reserved section of parking and is only available by booking online. It is currently only available at P7 car park Level 1 at International terminal. When you book Premium Prebooked you are able to access this premium reserved section of parking.

How far in advance can I book a Premium Pre-booked?

A Premium Pre-booked booking must be made at least 6 hours prior to your nominated entry time.

What is the minimum time I can book a Premium Pre-booked for?

A minimum stay of 4 hours applies to Premium Prebooked bookings.

Is there a limit to how long I can make a booking for?

No. Provided you stay a minimum of 4 hours, there is no limit on how many days you can book, subject to adherence to the pre-booked dates and times.

Why do I have to book Premium Pre-booked in advance?

To allow us to manage the capacity and availability, Premium Pre-booked is available only by booking online.

What will happen if I stay beyond my nominated exit date?

If you stay longer than your booking, you will need to pay the additional overstay rate at exit. If for any reason you are unable to exit Premium Pre-booked on or before your nominated exit date, you should contact our Customer Care Centre on 133 SYD or email park@syd.com.au to notify us.

Does Premium Pre-booked booking allocate a specific space to me?

No, you are welcome to park in any available space within Level 1 at P7 car park.

Are there any accessible parking spaces in the Premium Pre-booked section?

No. Accessible parking spaces are available in various convenient locations throughout our international and domestic car parks.

What happens if Premium Pre-booked is full when I arrive and I can’t park?

In the unlikely event there are not spaces available in the Premium Pre-booked section, please proceed to any available spots at P7 SYD Valet and contact our Customer Service Team for assistance either via an email at park@syd.com.au or on 133SYD.

Payment fees
What is a Payment Fee?

A Payment Fee is the merchant service cost incurred by Sydney Airport to process debit/ credit card or PayPal payments.

Are there any fees for payment using a credit card at the gate or pay stations?

Yes, payments by credit card at the gates or pay stations incur a payment fee.

Are there any fees for payments when I book online?

All credit card and PayPal payments online will incur a payment fee. This fee varies depending on the method of payment utilised:

  • Visa – Debit/Credit - 0.9%
  • MasterCard - Visa/Debit - 0.9%
  • Amex - 1.6%
  • PayPal – 1.0%
  • Diners - 2.4%
What are the fees charged for using my credit card to pay for parking?

Sydney Airport passes on the merchant service cost incurred to process debit or credit cards. This fee varies depending on the method of payment utilised:

  • Visa – Debit/Credit - 0.9%
  • MasterCard - Visa/Debit - 0.9%
  • Amex - 1.6%
  • Diners - 2.4%
Is there a fee if I pay using my Visa/Master Debit Card?

Yes, payments by Visa/Master debit cards incur a payment fee.

  • Visa – Debit/Credit - 0.9%
  • MasterCard - Visa/Debit - 0.9%

Thank you for your interest in our parking product.

You can check our rates and make bookings online. You can also check out our FAQs, or view our detailed parking signage plans.

Call us on 133 SYD (133 793) or +61 2 9667 6111 outside Australia, Monday - Friday from 8am - 4:30pm.

Alternatively, use this form to contact us