Sydney Airport Limited (ACN 165 056 360) and its subsidiaries (“Sydney Airport”, "we" or "us") are committed to protecting your personal information in accordance with the Australian Privacy Principles ("APPs") set out in the Privacy Act 1988 (Cth) ("Act").
What personal information do we collect?
The types of personal information which Sydney Airport collects will depend on the circumstances of its collection and the nature of your particular dealing with us.
Information collected in general dealings
Information we may collect about you in general dealings includes:
Information collected relating to security or airfield operations
your name, contact details, date of birth, employment details, employment history, flight details, driver licence number and passport number;
recordings of your image on Closed Circuit Television (CCTV) footage;
vehicle licence plate numbers; and/or
recordings of your voice from calls to certain airport operations or security telephone lines.
In the case of matters relating to security or airfield operations - for example, applications for an Aviation Security Identification Card (ASIC), other forms of identification card or an Authority to Drive Airside (ADA) at Sydney Airport, or as part of our Drug and Alcohol Management Plan (DAMP) - we may collect additional personal information, including sensitive information, in order to manage and administer our business systems and comply with our legislative obligations. This information includes:
Information collected in retail and marketing related matters
your place of birth, country of citizenship and gender;
your photo; and/or
in the case of applications for an ASIC or other form of identification card, your previous residential addresses for the last 10 years, details of previous criminal offences, details of any pending prosecutions, and information provided to us by relevant government agencies (such as the outcome of criminal records checks, security assessments and immigration checks).
In the case of retail and marketing-related matters, we might collect additional information such as:
Information collected relating to investments in ASX-listed Sydney Airport
your preferences concerning types of products or services;
- the products you purchased at the airport or services used at the airport including amount spent on products/services;
- how often you visit the airport;
the frequency of use of certain types of products or services;
the methods, purpose and frequency of travel;
your travel destination or preferred destinations;
- number of people travelling with you;
- number of people you are meeting or farewelling at the airport;
your income demographics; and
- your use of our website, www.sydneyairport.com.au ("Website"), our mobile apps and social media platforms you use.
In the case of investment-related matters we might collect information such as:
How do we collect information?
your bank account details;
your address; and
your tax file number.
Personal information will normally only be collected directly from you when you deal with us by telephone, by correspondence through a letter, fax or e-mail, via our Website, by making an application for an ASIC, ADA or other form of identification card, or through direct face-to-face contact.
Other ways in which we collect personal information include:
where you access any of our retail systems;
when you subscribe to any Sydney Airport newsletters, participate in surveys, competitions or promotions or become a member of any Sydney Airport loyalty programs;
when you submit your resume or an application, or participate in interviews or testing, for employment or contracting opportunities at Sydney Airport;
the recording of your image on CCTV footage taken on Sydney Airport premises. Sydney Airport’s use of CCTV is part of an ongoing crime prevention initiative, targeting crime and other risks to aviation safety and airport security. All footage captured by CCTV is retained for a specific period, after which time it is erased, unless it has been identified and is retained for the purpose of investigating a specific incident; and
the recording of calls to certain airport operations and security telephone lines for security and/or safety purposes.
There may be occasions when we collect personal information about you from a third party, such as:
Cookies and other online tracking systems
a service provider;
a customer airline or retail outlet;
in relation to security matters, a government department, body or law-enforcement agency; or
a publicly available source.
You can disable your web browser from accepting cookies. If you do so, you can still access the Website, but not all services, transaction or functions may be available.
Where devices can connect, or individuals log on, to Sydney Airport’s systems or IT infrastructure, or are identifiable to Sydney Airport, we may collect aggregated information regarding internet usage. We may also collect some personal information from users, with their consent.
Sydney Airport partners with third party advertising networks to either display advertising on Sydney Airport’s internet terminals or through Wi-Fi at Sydney Airport’s premises to users’ mobile devices and laptops. If you respond in the affirmative (yes) to a particular sponsored or third party advertiser’s question we will be supplying your contact details and cookie data to that sponsor only, this sponsor may use this information to contact you or display relevant offers on their or 3rd party websites.
What if you refuse to supply information?
Generally speaking, you are not obliged to provide us with personal information about you. However, failure to do so may mean that we are unable to transact business with you, process any application for the issue of an authority, licence, pass or permit, or provide you with an appropriate level of service.
Dealing with Sydney Airport anonymously or using a pseudonym
You may access the website on an anonymous basis, or contact Sydney Airport with a general query anonymously or using a pseudonym.
Opting in or out
How does Sydney Airport use your personal information?
Personal Information collected by Sydney Airport is generally held and used as necessary for purposes directly related to its functions and activities including in any of the following ways:
to provide you with services and to help us develop, improve, manage and administer all of the services we provide to you including our Website and Wi-Fi service;;
to ensure that our business systems are functional and reliable, which may include fulfilling legal obligations;
to process applications effectively for the issue of authorities, licenses, passes, permissions and permits (including ADAs, ASICs, and other identification cards);
to assess whether or not any authorities, licenses, passes, permissions and permits should be cancelled or suspended;
to conduct marketing activities including market research, customer profiling and targeted marketing activities;
as part of the investigation and analysis of incidents or occurrences (including potential incidents and occurrences) which occur on or at Sydney Airport;
to investigate, respond to and defend claims made against, or involving, Sydney Airport;
to contract with individuals; and
to enforce a contract or agreement which Sydney Airport has with you.
We may also use your personal information for related purposes such as to notify you of services, special offers, opportunities, products or benefits which are being offered by Sydney Airport or any of our strategic alliance partners, customer airlines, tenants or associated organisations.
We also collect, hold and use your personal information as required or authorised by or under an Australian law such as aviation and taxation laws, counter terrorism legislation and the Corporations Act.
When does Sydney Airport disclose personal information to third parties?
Sydney Airport will only disclose your personal information to persons or bodies external to Sydney Airport where permitted by the Act, including in the following circumstances:
where you consent to the disclosure;
in the case of information collected through your application for an ASIC or any other identification card, this may be provided to government agencies from time to time (such as the Commonwealth Attorney-General’s Department (Australian Security Intelligence Organisation or AusCheck), the Australian Federal Police, the Australian Customs Service, the Australian Department of Immigration and Citizenship, and the NSW Police) for security, law enforcement, customs and immigration purposes;
Disclosure of your personal information overseas
to our contractors (for the purpose of the services which they provide) so that we can complete a transaction on your behalf or provide you with a service that you have requested;
where required by law, including under an order issued by a court or tribunal; or
for law enforcement or safety purposes, or operational purposes for which the information was collected.
Sydney Airport discloses individuals’ personal information to a third party service provider which has servers in the United States of America to assist with Sydney Airport’s customer service.
Government related identifiers
Sydney Airport may collect government related identifiers (such as your passport number or driver’s licence number). However, we do not use such identifiers as our own identifiers.
How does Sydney Airport protect your personal information?
Sydney Airport has implemented security measures which are designed to provide reasonable protection against the misuse, interference or loss of your personal information and to prevent unauthorised access, modification or disclosure of your personal information. These measures include:
What rights do you have to access and correct your personal information held by us?
network segregation for sensitive information stored electronically, with access restricted to staff holding appropriate positions;
firewalls and login password protocols for all information stored electronically;
secure, access-controlled premises;
limited access locations for information stored as hard copy;
confidentiality provisions in all our employment and service contracts;
registers are maintained of all visitors to any part of our premises where personal information may be stored, and such visitors are required to be accompanied by a member of our staff at all times; and
Sydney Airport also employs secure methods for the destruction or de-identification of personal information, which is undertaken when permitted by law and where such information is no longer required by us.
Sydney Airport takes reasonable steps to ensure that all personal information that it collects or uses is accurate, up to date and complete.
You may request access to, and correction of, any of your personal information held by Sydney Airport, and such access will be provided and corrections made except where Sydney Airport refuses such requests in accordance with the APPs.
All requests for access and/or correction will be processed within a reasonable time.
In some situations, you may be able to access and correct your personal information directly through our Website. Otherwise, please contact our Privacy Officer by email, phone, fax or mail, if you want to access or correct your personal information.
There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in order to recover costs.
If Sydney Airport does not agree to provide you with access to your personal information or to amend or annotate the information that we hold about you, you may seek a review of our decision.
If Sydney Airport does not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
Third party websites
Sydney Airport may provide links to third party websites on its Website, or allow third party advertising on its Website, or via the IT network at Sydney Airport’s premises.
How does Sydney Airport control access to CCTV footage?
CCTV footage is released under provision of Sydney Airport’s corporate policy. This policy is written in line with the National Approach to Closed Circuit Television, the Australian Standards for CCTV and the APPs.
Aims of the CCTV System
CCTV significantly increases the ability to monitor areas of the airport and aims to do the following:
assist in the prevention and detection of acts of unlawful interference against aviation;
reduce acts of unlawful interference with aviation by deterring potential offenders through fear of detection;
assist Government and law enforcement agencies with the detection and identification of offenders; and
to aid in a more effective assessment and response to unlawful acts of interference including security, safety and emergency situations.
For further information, view the CCTV Fact Sheet
. Any other inquiries can be directed via e-mail to firstname.lastname@example.org
or by phone on 02 9667 9111.
Complaints about a breach of the APPs, by Sydney Airport, in relation to your personal information, must be made in writing, either to the email or mailing address below.
Complaints will be reviewed by Sydney Airport’s Privacy Officer. A response will usually be provided within 30 days of receipt of the complaint by Sydney Airport.
If, after following the procedure outlined above, you believe that your complaint has not been satisfactorily addressed by Sydney Airport, you can make a complaint to the Office of the Information Commissioner ("OAIC") at www.oaic.gov.au
Sydney Airport Corporation Limited
Locked Bag 5000
Sydney International Airport NSW 2020
Telephone (02) 9667 9111
Facsimile (02) 9667 1592
Updated 17 September 2015