Sydney Airport Limited (ACN 165 056 360) and its subsidiaries (“Sydney
Airport”, "we" or "us") are committed to protecting your personal information
in accordance with the Australian Privacy Principles ("APPs") set out in the
Privacy Act 1988 (Cth) ("Act").
What personal information do we collect?
provided in the Act.
The types of personal information which Sydney Airport collects will depend on
the circumstances of its collection and the nature of your particular dealing with
Information collected in general dealings
Information we may collect about you in general dealings includes:
- your name, contact details, date of birth, employment details, employment
history, flight details, driver licence number and passport number;
- recordings of your image on Closed Circuit Television (CCTV) footage;
- vehicle licence plate numbers; and/or
- recordings of your voice from calls to certain airport operations or
security telephone lines.
Information collected relating to security or airfield operations
In the case of matters relating to security or airfield operations - for
example, applications for an Aviation Security Identification Card (ASIC), other
forms of identification card or an Authority to Drive Airside (ADA) at Sydney
Airport, or as part of our Drug and Alcohol Management Plan (DAMP) - we may collect
additional personal information, including sensitive information, in order to
manage and administer our business systems and comply with our legislative
obligations. This information includes:
- your place of birth, country of citizenship and gender;
- your photo; and/or
- in the case of applications for an ASIC or other form of identification
card, your previous residential addresses for the last 10 years, details of
previous criminal offences, details of any pending prosecutions, and information
provided to us by relevant government agencies (such as the outcome of criminal
records checks, security assessments and immigration checks).
Information collected in retail and marketing related matters
In the case of retail and marketing-related matters, we might collect additional
information such as:
- your preferences concerning types of products or services;
- the frequency of use of certain types of products or services;
- the methods, purpose and frequency of travel;
- your preferred destinations; and
- your income demographics.
Information collected relating to investments in ASX-listed Sydney
In the case of investment-related matters we
might collect information such as:
- your bank account details;
- your address; and
- your tax file number.
How do we collect information?
Personal information will normally only be collected directly from you when you
deal with us by telephone, by correspondence through a letter, fax or e-mail, via
our website, www.sydneyairport.com.au ("Website"), by making an application for an
ASIC, ADA or other form of identification card, or through direct face-to-face
Other ways in which we collect personal information include:
- when you logon to Wi-Fi at our premises or use mobile applications
(please see Cookies and other online tracking systems for
- where you access any of our retail systems;
- when you subscribe to any Sydney Airport newsletters, participate in
surveys, competitions or promotions or become a member of any Sydney Airport
- when you submit your resume or an application, or participate in interviews
or testing, for employment or contracting opportunities at Sydney Airport;
- the recording of your image on CCTV footage taken on Sydney Airport
premises. Sydney Airport’s use of CCTV is part of an ongoing crime
prevention initiative, targeting crime and other risks to aviation safety and
airport security. All footage captured by CCTV is retained for a specific
period, after which time it is erased, unless it has been identified and is
retained for the purpose of investigating a specific incident; and
- the recording of calls to certain airport operations and security telephone
lines for security and/or safety purposes.
There may be occasions when we collect personal information about you from a
third party, such as:
- a service provider;
- a customer airline or retail outlet;
- in relation to security matters, a government department, body or law-
enforcement agency; or
- a publicly available source.
Cookies and other online tracking systems
cookie is a very small text file which is stored on your computer’s hard
drive when you first visit the Website. This information may be used in a number of
ways, such as, to identify repeat visitors to our Website, areas of interest on our
obtain personal information.
You can disable your web browser from accepting cookies. If you do so, you can
still access the Website, but not all services, transaction or functions may be
Where devices can connect, or individuals log on, to Sydney Airport’s
systems or IT infrastructure, or are identifiable to Sydney Airport, we may collect
aggregated information regarding internet usage. We may also collect some personal
information from users, with their consent.
Sydney Airport partners with third party
advertising networks to either display advertising on Sydney Airport’s
internet terminals or through Wi-Fi at Sydney Airport’s premises to
users’ mobile devices and laptops.
and web beacons to collect information, which is not personal information, about
your internet activities to provide you with targeted advertising based upon your
What if you refuse to supply information?
Generally speaking, you are not obliged to provide us with personal information
about you. However, failure to do so may mean that we are unable to transact
business with you, process any application for the issue of an authority, licence,
pass or permit, or provide you with an appropriate level of service.
Dealing with Sydney Airport anonymously or using a pseudonym
In many cases, we will need certain personal information to respond to queries,
or to transact with you, such as contact details, or other information as set out
You may access the website on an anonymous basis, or contact Sydney Airport with
a general query anonymously or using a pseudonym.
Opting in or out
At the point we collect information from you, you may be asked to “opt
in” to consent to us using or disclosing your personal information other than
be asked to opt-in to receive further information or communications from our
advertisers and supporters which do not fall into one of the categories described
You will generally be given the opportunity to “opt out” from
receiving communications from us or from third parties that send communications to
option to unsubscribe from e-newsletters and other marketing or promotional
material sent by us. You may “opt out” from receiving these
communications by clicking on an unsubscribe link at the end of an email.
How does Sydney Airport use your personal information?
Personal Information collected by Sydney Airport is generally held and used as
necessary for purposes directly related to its functions and activities including
in any of the following ways:
- to provide you with services and to help us develop, improve, manage and
administer all of the services we provide to you;
- to ensure that our business systems are functional and reliable, which may
include fulfilling legal obligations;
- to process applications effectively for the issue of authorities, licenses,
passes, permissions and permits (including ADAs, ASICs, and other identification
- to assess whether or not any authorities, licenses, passes, permissions and
permits should be cancelled or suspended;
- to conduct marketing activities including market research;
- as part of the investigation and analysis of incidents or occurrences
(including potential incidents and occurrences) which occur on or at Sydney
- to investigate, respond to and defend claims made against, or involving,
- to contract with individuals; and
- to enforce a contract or agreement which Sydney Airport has with you.
We may also use your personal information for related purposes such as to notify
you of services, special offers, opportunities, products or benefits which are
being offered by Sydney Airport or any of our strategic alliance partners, customer
airlines, tenants or associated organisations.
If you do not wish to receive such information then you need to inform us.
collect, hold and use your personal information as required or authorised by or
under an Australian law such as aviation and taxation laws, counter terrorism
legislation and the Corporations Act.
We will not use your personal information for purposes other than those set out
When does Sydney Airport disclose personal information to third parties?
Sydney Airport will only disclose your personal information to persons or bodies
external to Sydney Airport where permitted by the Act, including in the following
- where you consent to the disclosure;
- in the case of information collected through your application for an ASIC
or any other identification card, this may be provided to government agencies from
time to time (such as the Commonwealth Attorney-General’s Department
(Australian Security Intelligence Organisation or AusCheck), the Australian Federal
Police, the Australian Customs Service, the Australian Department of Immigration
and Citizenship, and the NSW Police) for security, law enforcement, customs and
- to our contractors (for the purpose of the services which they provide) so
that we can complete a transaction on your behalf or provide you with a service
that you have requested;
- where required by law, including under an order issued by a court or
- for law enforcement or safety purposes, or operational purposes for which
the information was collected.
Disclosure of your personal information overseas
Sydney Airport discloses individuals’ personal information to a third
party service provider which has servers in the United States of America to assist
with Sydney Airport’s customer service.
your personal information to entities outside of Australia, other than with your
consent, or otherwise in accordance with the APPs.
Government related identifiers
Sydney Airport may collect government related identifiers (such as your passport
number or driver’s licence number). However, we do not use such identifiers
as our own identifiers.
How does Sydney Airport protect your personal
Sydney Airport has implemented security
measures which are designed to provide reasonable protection against the misuse,
interference or loss of your personal information and to prevent unauthorised
access, modification or disclosure of your personal information. These measures
- network segregation for sensitive information stored electronically, with
access restricted to staff holding appropriate positions;
- firewalls and login password protocols for all information stored
- secure, access-controlled premises;
- limited access locations for information stored as hard copy;
- confidentiality provisions in all our employment and service contracts;
- registers are maintained of all visitors to any part of our premises where
personal information may be stored, and such visitors are required to be
accompanied by a member of our staff at all times; and
- Sydney Airport also employs secure methods for the destruction or de-
identification of personal information, which is undertaken when permitted by law
and where such information is no longer required by us.
What rights do you have to access and correct your personal information held by
Sydney Airport takes reasonable steps to ensure that all personal information
that it collects or uses is accurate, up to date and complete.
You may request access to, and correction of, any of your personal information
held by Sydney Airport, and such access will be provided and corrections made
except where Sydney Airport refuses such requests in accordance with the APPs.
All requests for access and/or correction will be processed within a reasonable
In some situations, you may be able to access and correct your personal
information directly through our Website. Otherwise, please contact our Privacy
Officer by email, phone, fax or mail, if you want to access or correct your
There is no application fee for making a request to access your personal
information. However, we may charge an administrative fee for the provision of
information in order to recover costs.
If Sydney Airport does not agree to provide you with access to your personal
information or to amend or annotate the information that we hold about you, you may
seek a review of our decision.
If Sydney Airport does not agree to make the requested changes to your personal
information, you may make a statement about the requested changes and we will
attach it to your record.
Third party websites
Sydney Airport may provide links to third party websites on its Website, or
allow third party advertising on its Website, or via the IT network at Sydney
Once you click on a link to a third party’s website, or an advertisement,
we are not responsible for how your personal information is collected and used on
your personal information will be dealt with on that site.
How does Sydney Airport control access to CCTV footage?
CCTV footage is released under provision of Sydney Airport’s corporate
policy. This policy is written in line with the National Approach to Closed Circuit
Television, the Australian Standards for CCTV and the APPs.
Aims of the CCTV System
CCTV significantly increases the ability to monitor areas of the airport and
aims to do the following:
- assist in the prevention and detection of acts of unlawful interference
- reduce acts of unlawful interference with aviation by deterring potential
offenders through fear of detection;
- assist Government and law enforcement agencies with the detection and
identification of offenders; and
- to aid in a more effective assessment and response to unlawful acts of
interference including security, safety and emergency situations.
For further information, view the CCTV Fact
Sheet. Any other inquiries can be directed via e-mail
to firstname.lastname@example.org or by phone on 02 9667
Complaints about a breach of the APPs, by Sydney Airport, in relation to your
personal information, must be made in writing, either to the email or mailing
Complaints will be reviewed by Sydney Airport’s Privacy Officer. A
response will usually be provided within 30 days of receipt of the complaint by
If, after following the procedure outlined above, you believe that your
complaint has not been satisfactorily addressed by Sydney Airport, you can make a
complaint to the Office of the Information Commissioner ("OAIC") at
information handling policies you should contact us at:
Sydney Airport Corporation Limited
Locked Bag 5000
Sydney International Airport NSW 2020
Telephone (02) 9667 9111
Facsimile (02) 9667 1592
be posted to the Website and will be effective when posted. Please check our