Back
The latest information on Novel Coronavirus (COVID-19). Read more
Dismiss

Accessible facilities and services


ATMs


All ATMs throughout our terminals have braille functionality.


Changing places


Changing places bathrooms provide full sizes change tables and hoists to meet the needs of people with profound disabilities to provide facilities to use amenities more comfortably.

More information on the Changing Places project can be found here.

changing places


Flight Information Displays


There are a number of Flight Information Display screens throughout our terminals. Refer to the screens for up-to-date arrival and departure times, boarding calls, gate numbers and baggage carousel details.

T1 International terminal is now a quiet terminal, meaning passenger and flight announcements are confined to gate areas only. Essential announcements will continue to be made throughout the terminal.

You can also check the status of your flight through the Sydney Airport website and get live status updates through our @flySYD Facebook and Twitter pages.


Hidden Disability


Wearing a sunflower lanyard at Sydney Airport enables staff to recognise that you have a hidden disability. If you would like to identify your hidden disability, you can pick up a hidden disabilities lanyard at the Airport Services Centre located on Level 3 (Administration) at T1 International terminal or from the office opposite Gate 55 on the Departures level at T2 Domestic terminal.

At security screening and passport control this lets staff know that you may need more time and support through processes. Where possible, staff will facilitate you through the special assistance lanes. Note this lanyard does not give you fast track access through security or passport control.

If you haven't done so already, be sure to contact your airline and make them aware of any special assistance requirements that you may have.


Transport


Various ground transport options available for all passengers departing from all of our terminals including: bus, train, shuttle, taxi, ride share operators such as Uber and UberAssist, rental cars, limousines, self-drive and bikes.

A dedicated special assistance lane is available at all kerbside taxi queue ranks.

Two accessible pick up spaces are available on the Arrivals level of all terminals with wheelchair access ramps. Drivers must remain with their vehicle at all times.

7285


Visual impairment

If you are a blind or low visibility traveller, you can use a free service to help you navigate your way through Sydney Airport’s International and Domestic terminals. Please visit the Aira website to find out more.