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Accessible facilities and services

Accessible toilets

Accessible toilets are located throughout our T1 International and T2 Domestic terminals.

View or download our terminal maps to view their locations.

Assistance Animal Relief Area

T1 International

The assistance animal and watering facility is available on the arrivals level of the T1 International terminal. The facility can be accessed by inbound passengers only.

It is located opposite Gate 54, just before the Heinemann Duty Free store.

T2 Domestic

Whilst we undertake important renovations on the existing animal relief facility at T2 Domestic terminal (after security screening), a temporary animal relief facility is available on the arrivals level, opposite baggage reclaim carousel 2.



All ATMs throughout our terminals have braille functionality.

Changing places

Changing places bathrooms provide full size change tables and hoists to meet the needs of people with profound disabilities to provide facilities to use amenities more comfortably.

Sydney Airport has adult change facilities in the domestic and international terminals, at the following locations:

  • T1 International terminal - Arrivals, near Gate 54 (accessible to international arriving passengers only)
  • T1 International terminal – Arrivals, adjacent to our Meeting Point
  • T2 Domestic terminal – Arrivals concourse, opposite baggage carousel 2
  • T3 Domestic terminal – Departures concourse, adjacent to Qantas Service Desks (before security)

You can view the locations of our facilities on our maps here.

Drinking fountains

Wheelchair accessible drinking fountains are located throughout our terminals.

Flight Information Displays

There are a number of Flight Information Display screens throughout our terminals. Refer to the screens for up-to-date arrival and departure times, boarding calls, gate numbers and baggage carousel details.

T1 International terminal is now a quiet terminal, meaning passenger and flight announcements are confined to gate areas only. Essential announcements will continue to be made throughout the terminal.

You can also check the status of your flight through the Sydney Airport website.

Google Maps Indoor Live View

Google Maps Indoor Live View is now available at Sydney Airport.

Indoor maps is a new augmented reality feature on Google Maps - available in both international and domestic terminals - designed to help passengers find gates, baggage claims, retail outlets, dining options, restrooms, ATMs and more.

For any wheelchair or accessibility passengers, please select the ‘Wheelchair accessible’ preference to find wheelchair, pram and suitcase friendly paths. You can also turn on audio navigation prompts, in addition to visual cues.

Hearing loops

As part of Sydney Airport’s commitment to comply with the Disability Standards for Accessible Public Transport (DSAPT), the installation of hearing loops is now complete in select areas of T1 International terminal and T2 Domestic terminal.

Look for the International Symbol below, which is used to indicate that a hearing loop has been installed. More information about hearing loops can be found here.

International Symbol for Deafness

Hearing or speech impairment

If you are deaf, or have a hearing or speech impairment, you can contact Sydney Airport via the National Relay Service. Provide the NRS with the Sydney Airport Customer Care number, 133 793.

Hidden disabilities

Wearing a sunflower lanyard at Sydney Airport enables staff to recognise that you have a hidden disability. If you would like to identify your hidden disability, you can pick up a hidden disabilities lanyard at one of the following locations:

  • The Airport Services Centre located on Level 3 (Administration) at T1 International terminal
  • The Ambassadors information desk on Arrivals level at T2 Domestic terminal
  • The oversized luggage counter on Departures level at T3 Domestic terminal

At security screening and passport control this lets staff know that you may need more time and support through processes. Where possible, staff will facilitate you through the special assistance lanes. Note this lanyard does not give you fast track access through security or passport control.

If you haven't done so already, be sure to contact your airline and make them aware of any special assistance requirements that you may have before you travel.

Information Kiosks

There are interactive information and wayfinding kiosks located throughout both T1 International and T2 Domestic terminals. These have been designed to assist people in wheelchairs at various locations.

Luggage trolleys

Departing? Trolleys are available on the kerbside outside the terminal for $5 or on the airside of security free of charge. Arriving? Trolleys are free of charge inside the baggage hall and in carparks.

Meeting point

Dedicated meeting points can be found at the following locations in the T1 International and T2 Domestic terminals;

T1 InternationalArrivals level between exit A and B
T2 DomesticArrivals level opposite baggage carousel 6
Public telephones

Public telephones can be found throughout all terminals. All public telephones are hearing aid compatible and have the ability to send SMS.

Terminal access

Access within the terminal is facilitated by the provision of aerobridges, ramps, travellators and lifts.

Tactile ground surface indicators are also used within the terminal to provide people who are visually impaired, indication of changes of surface conditions.

TTY Phones

TTY phones are located at the following points:

T1 International terminal

  • Level 1 (Arrivals):Opposite exit gates A/B arrivals
  • Level 2 (Departures): At the end of check-in A
  • Level 2 (Departures): At the end of check-in G
  • Level 2 (Departures): At the end of check-in K
  • Level 2 (airside - Pier B): At departure gate 22
  • Level 2 (airside - Pier C): At the base of the escalators leading to the airlines lounges

T2 Domestic terminal

  • Departure level opposite check-in counter 8
  • Arrivals level opposite baggage carousel 2

Various ground transport options available for all passengers departing from all of our terminals including: bus, train, shuttle, taxi, ride share operators such as Uber and UberAssist, rental cars, limousines, self-drive and bikes.

A dedicated special assistance lane is available at all kerbside taxi queue ranks.

Two accessible pick up spaces are available on the Arrivals level of all terminals with wheelchair access ramps. Drivers must remain with their vehicle at all times.


Visual impairment

If you are a blind or low visibility traveller, you can use a free service to help you navigate your way through Sydney Airport’s International and Domestic terminals. Please visit the Aira website to find out more.


Wheelchairs are available upon request from your airline. Please advise them of any requirements at the time of booking and at least 48 hours prior to your arrival to the terminals.