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To support a more inclusive and supported experience, Sydney Airport offers a Quiet Room at Terminal 1 International.
This is a dedicated space for departing passengers who may feel overwhelmed, anxious or distressed, especially neurodivergent travellers. This calm space provides a low-stimulation setting to pause, reset, and feel more comfortable before continuing your journey.
The room has been designed in collaboration with Autistic people and experts at Aspect (Autism Spectrum Australia) to meet good practice guidelines for supporting calming experiences.
Bookings are essential to access the Quiet Room. It is recommended to make a booking prior to your travel date using the booking widget below. You can also book the Quiet Room by scanning the QR code at the door on your day of travel, subject to availability. A maximum of 4 people can use the space at any one time.
Plan ahead with our visual guide of the Quiet Room, located after security at the T1 International terminal. You can also watch a short video on the Quiet Room below.
The room is operational during airport opening hours (3.00am – 11.00pm).
Occasionally, the Quiet Room may be closed for cleaning or upkeep. We appreciate your patience.
Bookings are essential to access the Quiet Room. You can secure a booking online prior to your travel date. You can also book the Quiet Room by scanning the QR code at the door on your day of travel.
If the room is required urgently, it may also be booked at the time of travel, subject to availability. You can scan a QR code at the door of the room and you will be sent a unique PIN code to access the room. There are limits to how many people can use the space at any one time.
If the room is occupied at the time of travel, you may wish to explore our sensory map of Terminal 1 Departures to identify a quieter space instead.
Once you have booked and accepted the terms of use, you’ll receive a confirmation email with your booking reference and a unique PIN code to access the room at your allocated time. Enter the PIN on the number pad provided at the entry door to the Quiet Room.
Bookings are free of charge and can be cancelled or rescheduled at any time.
The Quiet Room is located on the departures level of the T1 International Terminal.
Once you pass security and border control (outbound), turn right before the duty free/retail shopping area, following the overhead signs to the Quiet Room down a small corridor, next to an adult changing places facility.
If you need some help finding the room, please ask a staff member or visit our friendly Ambassador team at the information desk for further details.
Click the map to view in full screen.
All users must adhere to the requirements outlined below when using this facility.
Staff may request passengers to vacate if the room in the event of misuse.
Access is available to all passengers; however, priority is given to neurodivergent travellers and those who require a quiet space for wellbeing.
We want you to feel comfortable using the Quiet Room, so we have developed some clear guidelines for all passengers.
This is a calm space to take a short break, reset and recharge before your journey begins.
We can welcome up to 4 people at a time to ensure everyone has enough space. Group visits are not suitable.
To give everyone a chance to use the room, please keep visits to 45 minutes or less.
To keep the space clean and welcoming, only water is allowed.
If you need help in an emergency, please contact airport staff. CCTV is in place for everyone's safety.
Children under 18 should always be accompanied and supervised by a responsible adult.
Flight information is on-screen, with no audible announcements. Please monitor your boarding time.
Please be mindful of others and help keep the space peaceful for everyone.
We’d love to hear your feedback. Please complete this short survey or email our team at accessibility@syd.com.au.
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